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Towing reviews in Wilmington

Real People ~ Real Reviews ~ Real Results

  • I did not know who to call for a tow so the police officer made the call to Empire Towing and Transport.  They came in a very timely manner and took my car to their place on Castle Hayne Rd.  I had an estimate done on the damage and then asked that they do the repairs.  It was all done in a timely manner and they did an excellent job.  My car looks wonderful and I was very pleased in every way with the service I was given.  I would recommend them to anyone and have done so to my son and friends.  The work was done at their place of business on Castle Hayne Rd.
    - Sylvia A.
  • I was in a major bind... stranded in the middle of a trip, in a place I didn't know, and needed to get to my destination 4hrs away as quickly as possible.  J. Lamb, the owner of this mechanic shop, agreed to do the work and gave me a rough estimate of the parts needed, cost, and time.  After I agreed, and arrangements were made with the rental car company, he asked me for cash, in order to put gas in his tow truck he said... Right then & there, I started to suspect that this man was NOT a professional.  He said I could pick my vehicle up in a couple of days and that he would call me the day after I left it with him to update me.  He never called and he didn't return my call until a day later than he said.  He also changed his payment policy mid-transaction.  By this, I mean that the day I was going to pick up my vehicle, he called and told me that he now demanded cash and would not accept check for any portion of the payment (because his wife didn't want him to), even though when we had discussed payment on the day I left my vehicle with him, he said he could take part in cash and part in check.  His prices were on the high end.  However, what pushed me to make such a negative review is the fact that he was rude, very unprofessional, demanded cash only all of a sudden, AND that he added $140 towing fee onto the bill at the last moment, something he had never mentioned AT ALL even though I rode in the tow truck with the man for 20minutes talking about my vehicle, and repairs, and cost, etc.  I checked with other local companies to find out what the average towing cost should have been for that distance and his charge was about DOUBLE a reasonable price.
    Also, within 2 weeks of the "repairs", my vehicle started having the same problems that had caused the breakdown.  So much for his "experienced" and "quality" repair work.  

    By the way, the only reason I gave a 'D' for punctuality was that he did show up somewhat on time when I initially called him to where my vehicle broke down.  Beyond that, he was unresponsive.
    - em N.
  • unknown
    - Brenda N.
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Towing Services in Wilmington

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