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Appliance Repair reviews in Wilmington

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• The repairman, who was reportedly dispatched to our home in Wilmington, NC from Charlotte, NC, never showed up. After numerous phone calls, CHW offered $300.00 towards our purchase of a new machine, which we accepted because the ONE service man was trying to cover all of eastern NC. We purchased a new machine for about $600.00.
  - BRIAN L.
• Great. The gentleman was prompt, professional and had great expertise. The repair parts were installed on the date promised. We would certainly hire him again. We have been looking for a reliable repair person and this is him.
  - Ralph P.
• They've got gimmicks where they say they have a flat rate for the service call and then zap you on the parts. I thought the price was pretty extraordinary. They did fix the problem but they took advantage. The price was way more than it should have been. The quality was fine. I haven't had anymore problems with it. They were on time. They did do the work well but I feel like they were not fair on the price. Once you've already paid for the service call, you're not going to be going any place else so they know they've got you. I will not be using them again. They're going to fix the problem but you are going to be soaked on the price. They got back to me within a few days.
  - JEROD C.
• I?pay a flat fee for anything?I?do. I've been using them for five or?six years. They're fine.?They?came out the next day after?I?had called?them.?Communicating with the staff is great, I had no problem at all.They?are prompt because?they?have to order the parts and that was very prompt.?I just haven't had any problems with?them?at all. I will continue to use them for my services
  - Pauline L N.
• The service calls are always $85.00. It took a long time for them to get all the parts together because I guess it's a refrigerator but it had a lot, so apparently, it must be an old refrigerator so it just took a lot of time to get everything together. I would continue to go to them.
  - Pauline L N.
• Called to make an appointment for a technician to come out, expecting to wait a few days. They scheduled me for the next morning, called to confirm the time, showed up on time, located the problem and conducted the repair. The technician was knowledgeable, professional, and pleasant. I couldn't ask for a better experience.
  - CHERRY H.
• Repairman arrived on time with a text being sent prior to arrival showing picture of repairman. He was knowledgeable and ordered part and returned within a week to complete the job. Very professional and thorough. Part was expensive but not their fault.
  - Angelia G.
• The repairmen said that with parts & labor, it would cost me $400+ and recommended getting a new one. Sears does not charge to come out and diagnose the problem. So I thanked him and decided to get a new washer; got a new dryer too since it was so old (2000). I didn't want it to give out and then have to go buy a new one anyway. So I gave away both old appliances & am enjoying my new washer & dryer from Sears.
  - Alice A.
• Went well. Tech stated he would be here in 15 minutes. Arrived in 30 minutes and then sat in vehicle for over 10 minutes once he arrived. However, once inside, professional and courteous. Diagnosis of problem was relatively quick. Estimate of repair was what I felt a little high. Even though cost of visit was as quoted, I still felt that it was an excessive amount but guess that is the norm these days but then it only took no more than 45 minutes to do the damage. However, should I choose to proceed with repair, which I doubt since I can purchase a new washer for almost the cost of the repair plus the amount of time I will have to wait for deliver of repair part, the cost of the diagnosis will be applied to the overall repair. Another thing is that the verbal quote of the total repair cost was less than what appeared on the invoice balance after the diagnosis cost was applied.
  - Glenn M.
• Called for a quote and was satisfied.  After they performed the service they increased the price and demanded payment.
  
  Horrible business practices. Classic bait and switch. Cannot be trusted to come to your house when your wife is there. Buyer beware!
  
  - aaron r.