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Boarding reviews in Willow Spring

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  • The care given at this facility is okay, my dogs have always been taken care of. I usually don't have to wait a ridiculously long time to get an appointment and we also have never had an issue with availability to board our dogs. My big beef with this animal hospital is how the charge. Being a multiple pet home, we can really rack up medical bills for just general preventative care. That is something we knew when we adopted our girls and understand that it is not free. We have boarded both dogs there on 2 separate occasions (I really don't like to board my dogs, I prefer to take them with me but not always possible) and called ahead to get a quote. We usually get check ups/ vaccines/ nail clippings ect. while they are in for boarding. Killing 2 birds with one stone, you know. BOTH times we went to pick up the dogs, they have added a large sum to the total. Let me be very clear, we asked for a quote for all services in advance, and they surprise us. They say we signed paperwork that gave them permission and that we had to pay it. It is humiliating to be standing in a busy waiting room with other people after being gone from my dogs and missing them to be kind of held up for extra money we didn't anticipate. If we were to try and really argue it we sound like cheap pet owners. Apparently when we dropped them off, they had me sign a paper for this extra procedure and never told me it would be an additional cost. I thought she was saying it was part of what I asked for. The thing is, I would have probably gotten all recommended procedures done, I would have just needed to do them in separate appointments to break it up. IF it were an emergency procedure, I wouldn't have hesitated and given them the care. I feel humiliated and like I have been taken advantage of.
    - Holly P.
  • She's very good. I have a girlfriend who has a dog and went to 3 different vets to see what's wrong with the dog, all three vets did not know what was wrong with the dog and she went to Lake Wheeler Veterinary Hospital and they found out what was wrong and cured the dog. I've been going to this hospital for maybe 15 years. I have 2 dogs and I go to her all the time. You can drop your dogs if you go to work or just want your dogs to be with other dogs. She also has boarding, I also get prescription dog food for my little pug because she's fat. She's very good. If there's something wrong with your dog and you worry about it, I feel 100% safe going to her. It's good to have a good vet that knows how to diagnose. Her price is very cheap. I could just call and bring my pets in anytime. I never had to wait. If I'm going in, one is coming out and she's very professional.
    - Joseph N.
  • Class not suitable for our puppy...however, we did locate the perfect class further away. Also, I did not know when I reserved a small inside room 10 days in advance but had to cancel 24 hrs later, it would cost me $50! Won't be back....plenty of places just as good, just as close but without the lack of customer service. $50 gets me 10 training classes that fit my baby boy. I wanted to give these guys another try since removing my previous canine for having issues every time we boarded there (kennel cough, blistered testicles, bladder infection, etc.). Think things went the wrong way but it does look good in appearance...but appearances can be deceiving. :)
    - Tina R.
  • unknown
    - Jonathan S.
  • My dog pulled me to the door & was happy to see Chris.
    - Beth S.
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Kennels in Willow Spring

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