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House Cleaning reviews in Whitsett

  • F
    ABC Angels Cleaning - Burlington
    I selected the dates on Angie's list for 10days after purchasing the deal. 10 days went by and nobody ever contacted me to schedule service. I called and left messages with no return call. I than texted. After much back and forth they refused to provide the service because I had used them one time two years ago and they said I should have gone directly through them because Angie's list takes too much of the money, that they only get paid $65 of the $99 and that they are no longer honoring the Angie's list deal. Nowhere on the list of Angie's list deal exemptions does it say this deal can only be purchased once. See attached deal rules photo. When I informed them of this and asked for them to schedule me they responded: Actually, that's why I am no longer with them. As far as your refund, you didn't buy it through us so you'll have to take care of that with them. Like I said, I will call them and let them know about this situation. It took Angie's list 9 days to refund my money. This provider is not honoring services purchased and you shouldn't use them.
    - Ashleigh F.
  • A
    ABC Angels Cleaning - Burlington
    Excellent work! My house looks amazing and smells wonderful! Great people and very hard working. You can't go wrong with ABC Angels, call them today. I am a nurse and work hard taking care of others now ABC Angels are helping me.
    - Robin K.
  • D
    Girl Vs Grime
    I have used many many cleaning companies and this company was the WORST one ever. I do NOT recommend them to anyone for any reason. NOT only because of  the ridiculously high prices, or the poor work quality, but because of the crappy customer service to follow. I recommend that you read the C-F Angie's list reviews and note all reviews are where service was provided VS a good bit of the A reviews where service was not. 
    This is what I was promised- Everything is exactly from our email correspondence
    From Girl VS Grime:
    All first visits to new client homes will receive a deep clean, we clean from the ceiling to floor and everything in between. Hand wiping blinds, baseboards, doors, cabinets etc. Please refer to the Service & Rates tab for a complete list of what is included.Additional things not listed, upon request. (Ex: Inside of appliances)Our deep cleans are performed by an extremely thorough, detail oriented and efficient team. We try to have one team member per 1000 sq. ft. (based on team availability). Please note the larger the team we send will help lessen the time spent in your home and help lessen your overall costs.Our deep cleans can sometimes average anywhere from 1 hour to 2 ½ hours per 1000 sq. ft. There are several factors that can make one home more time consuming than another. Examples: clouded glass shower doors, white cabinets, white baseboards/doors, and white blinds.
    *************************************
    APPOINTMENT SET for Aug 20th- DEEP CLEANING, 3 people, 3 hours each, $350.00
    ************************************
    Me to Girl VS. Grime aprox. 30 mins after they left my house after cleaning-
    I just wanted to take a minute to let you know how extremely unhappy I am with the deep cleaning I had of my home today. I paid for three girls for three hours for a deep cleaning. There's dirt in my window sills when I walk across my bathroom floor dirt sticks to my feet I had to ask one of the girls to come back in and wipe the counter before she left as I ran my hand across it and it was filled with dirt. I then found spots on the hardwood and was in the process of cleaning them and wiping them when one of the girls came back in and said excuse me I forgot something and walked right by me didn't even ask why I was on my hands and knees scrubbing the section The floor after I just paid $350 for a deep clean. In the upstairs master bathroom there's dirt and staining on the floor where it obviously was not cleaned or cleaned properly. I am very very displeased I have company coming in tomorrow and was very clear about when I expected from a deep cleaning-
    ***************************************
    From Girl VS grime to me
     I am very sorry to hear this. I know that my girls take the upmost pride in their work and always do their best to make sure the customer is very pleased when they are finished.When they are given a time limit on cleaning and a priority list, things are not always cleaned as thoroughly as we like them to be done because they have to allow time for everything on the list. Due to the size of your home and some of the challenges they encountered at your home, it limited their ability to be as thorough as they would have liked to have been.Again my apologies, we strive for 100% customer satisfaction. But again with time limits/restrictions, we are not always able to achieve that goal.
    **************************************
    I was so mad I did not respond. 
    ************************************
    My Feelings on this:
    I was very thorough in explaining to this company what I wanted and asking what they provided in a deep clean. My concern was that I had company coming in for the weekend and my grandmother has horrible allergies. As far as when they said "challenges" encountered in my home, they are crazy. I spent two hours the night before "pre-cleaning" as in putting everything where it goes so that nothing was out of place so that there was nothing on bathroom counters, on floors, no junk to be moved or worked around. All this company had to do was actually provide the cleaning as in wipe down, scrub, sweep, mop dust ect. 
    When this company arrived I did give them a priority list as I had 3 hours. My priorities were in a certain order and are as follows:
    Kitchen/morning room
    Living room
    Dining Room
    Foyer/hall
    Half bath
    Upstairs Guest room and guest bath
    Daughters bathroom
    Daughters room
    Master Bath
    Master bedroom
    I walked them through every room after arriving 15 minutes late and explained that I had PRIORITIES of order to be completed and that I paid for the deep clean baseboards, window sills ect. My expectations were to completely 100 deep clean one room and than move on to the next in the order I provided. I told them that if they did not finish the list it was not an issue, that I could clean my daughters room, my bath and my bed if needed. I needed every room they did do to be spotless! This company than proceeded to rush through cleaning so that they got to every room instead. I was not provided the deep clean that I paid through my nose for. After I emailed her the initial list of my issues I continued to find things that they missed and or did a horrible job doing. I spent 2 hours cleaning my home after they left.  I paid for a larger team and more hours than recommended per them. They recommend "We try to have one team member per 1000 sq. ft-anywhere from 1 hour to 2 ½ hours per 1000 sq. ft." I have a 3800 sqft house, BUT they were not cleaning (skipping) my office 190sqft, my husbands office 190sqft, the playroom 120sqft, my second daughters room 190sqft, my large laundry room 100sqft  or my master walk in closet 150Sqft (Aprox. 1040sqft) dropping the cleaning area to aprox. 2800sqft. I paid for 3 girls for 3 hours each.
    This is the worst cleaning company I have ever used. They are sloppy, unprofessional, rude and take no responsibility for the work preformed due to giving standard excuses.
    I recently used another angies list cleaning company. I paid $99 for 3 hours of cleaning, 2 people. The entire room list given to them, the same as girl vs grime left my house is spotless. They cleaned every room on my list and did an amazing job. I would have rather paid them $350 for one less person than Girl Vs Grime- Its about the quality of work and Girl Vs Grime just doesn't have it.

    - Ashleigh F.
  • A
    ABC Angels Cleaning - Burlington
    I was very hesitant hiring a cleaning company due to having a epicly horrible experience with a different cleaning company (Girl Vs. Grime) 2 months ago. 
    The provider was very punctual in scheduling my appointment. My appointment was set for 11am. At 11:15 on the day of service they had not yet arrived. I logged into Angie's list to get their phone number to see that at 10am she had emailed about running 45 minutes late (As an FYI- It had been pouring down rain all morning). About a minute later the provider called because I hadn't responded to the email. I told her I just checked my messages and that was no problem. They showed up about 11:45 as stated they would. They were very nice. I showed them what I wanted done and explained I wanted all the rugs moved, all the chairs moved ect. They cleaned my kitchen, morning room, living room, hallway, mudroom, foyer, dining room, 2 upstairs baths, upstairs foyer, halls and stairs.They cleaned to expectations that made me very happy.
    I am very pleased with their services,
    I would use them again and recommend them to others.
    - Ashleigh F.
  • C
    ABC Angels Cleaning - Burlington
    The deal was $199 for thorough housecleaning.  Three people came  and did the work in 2.5 hours, but
    they did not do the thorough and deep cleaning as promised. 
    The crew was pleasant and polite and did some of the work well. However, after they left, I noticed that the kitchen cabinets and the bathroom cabinets were not cleaned, as promised in the ad.
    The ceiling fans and blinds were not properly cleaned, they are still dusty.
    Corner areas in the dinning room, baseboards and floors were not properly cleaned, dirt on the floor and cob webs were found behind easily removable objects that were in those areas.  I have time-stamped pictures
    to show those omissions.
     The Ad promised,?Deep cleaning services include: cleaning the blinds, base boards, windowsills,
    ceiling fans, and other high dusting?. The deep cleaning was not properly done.  The crew did not pay attention to detail to
    ensure wipe downs removed smudges on doors and that all dust was removed from blinds, fans and light fixtures.


    - Mary S.
  • A
    ABC Angels Cleaning - Burlington
    Two cleaners did an excellent job in cleaning our home. They were efficient and thorough. And, they truly wanted to make sure did a good job. We couldn't be more satisfied with the help we received.
    - Thomas G.
  • F
    Merry Maids of Greensboro, NC
    This was our first time using this service. The day before the service they called to say we had been scheduled for a morning cleaning. We asked if this could be moved to the afternoon. They said they would check and call back. The call did not come and the cleaning person showed up early. She spent two hours cleaning and said she was done and asked for a check of her work. For starters, the two johns still had urine and fecal matter under the lid. The person cleaned them a second time and then mopped her way out of the house. After she left, we took a closer look to find carpets that had not been vacuumed, table tops that had not been cleaned and lots of dusting was missed. All of these oversights fit with the two,hour job. It makes one sick to get a bad job. But, then to be "ripped off" for over $100 an hour for one person is just wrong. When we complained they immediately replied that there was no money back guarantee. Given that we didn't even ask for a refund, this quick response is telling. They did offer to send another one of their maids over that was in the area. This person was lovely and did a great job. It is too bad the service didn't grant our request for an afternoon appointment and schedule her to begin with. So the initial cleaning was lousy, not calling back about the request for an afternoon time is nonprofessional, and no call the day after to follow up is disappointing but at this point not surprising at all.
    - Thomas G.
  • A
    ABC Angels Cleaning

    polite  & punctual

    I was surprised to see the company's address listed as Silver Springs MD when I logged on to write my review. I thought they were locally owned from the info on Angies List.

    - Pam H.
  • A
    Personal Touch Cleaning Service
    Linda did a great job. She completed a thorough cleaning of the house, including base boards, window sills and furniture polishing. I will be utilizing bi-weekly services with hopefully the same great service.
    - Anjenette C.
  • A
    Preferred Cleaning Service
    Billie and her team are great! Billie goes above and beyond to make sure you are fully satisfied with the service. Reasonable prices and easy to work with, too. Our house looked and smelled GREAT when we moved in. It was filthy previously, as it had not been lived in for almost one year. The best part is that Billie is dedicated to make sure you are satisfied. We certainly were and decided to hire them to clean our house going forward (every other week). I would definitely recommend her services to anyone. Thanks Billie!
    - Angela H.
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Home Cleaning Services in Whitsett

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