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Hvac Repair reviews in West End

  • F
    72 Degrees Heating & Air Conditioning
    We have a contract with this company since they installed our HVAC system in Feb 2012. It included a 10 year warranty of all parts and labor. Recently it malfunctioned and the 72 Degrees technician indicated that the Zone Board needed to be replaced. He told me the Zone Board would cost approximately $1200 which seemed extremely high. The next day I talked to a lady at their office in Raleigh and she agreed the work would be under warranty. When the tech arrived to do the work he told us that the Zone Board was NOT covered by the warranty! I called the manager who told me that he had no record of them doing the original installation of the Zone Board. He said that the Zone Board is not considered part of the HVAC ���system��� and they just used the Zone Board that was already on the system they were replacing. I knew this to be untrue since I have a record of a repair they did ���UNDER WARRANTY��� on one of the Zone Board Sensors two years after they installed the system. I explained to him that if they knew the Zone Board was NOT theirs, why would they have done WARRANTY work on it previously? He told me regardless of the paperwork I had on file, they would NOT do the work under warranty. What is worse is that while we were on the phone, I went online and found numerous Zone Boards for 2X and 4X systems; the prices ranged from ~$99 to $200. I asked him why the huge difference in price. He stated that that have a mark-up on the cost in order to make money. A mark-up is understandable but a 500% mark-up is unethical. He said labor is included in that price. I asked him what the labor charge was and he said they have a standard labor rate; so I asked him to tell me how much of the $1200 would be labor. At that point he hung up. This company engages in disreputable business practices and the community should be warned not to do business with them. They do not honor warranties and price gouge.
    - Michael S.
  • A
    4 Seasons Heating & Air
    I have used Four Seasons for our annual maintenance as well as to install several HVAC systems for a bldg we own. They have always done an excellent job for a good price and excellent customer service. Highly recommend!
    - Erik S.
  • A
    Comfort First Heating & Cooling
    Overall we are very pleased with the work. Manuel and Ricky were very professional and worked very long, hard hours to complete the job quickly and efficiently. Scheduled times did not always work out. Sometimes, when we expected them in the am, it would turn out being pm, without any calls from office. We did feel even with the 10% Senior discount, which was very nice, and offer to finance at 0%, which we did not need, it was more than we expected. Things always are!  We would highly recommend COMFORT FIRST HEATING AND AIR.
    - Rae C.
  • B
    72 Degrees Heating & Air Conditioning
    The repairman was here for about  two hours, one hour fixing my system the rest of the time selling me on their various repair and maintenance systems. I hope his technical work is half as good as his salesmanship.
    - Coe H.
  • A
    Aire Serv Heating & Air Conditioning The Sandhills
    The work was very good. The owner and technician were wonderful. They explained the problem and keep me informed while they had to order the part. The service was outstanding. I appreciate it because it was not a critical need and only a minor inconvenience. I really appreciate their detail to service and to making their customer happy. I would gladly use them again.
    - Roger M.
  • A
    Temp Control Inc
    We have tried almost every HVAC service in the area trying to keep our 8 year old unit running. We got the same temporary fixes from them all with no real reason given why the unit continued to have problems - until Matt with Temp Control. Matt was able to not only fix this persistant problem but he found the shortcut the original installer had taken that was causing the problems all along. We were expecting the bill to be a couple hundred dollars but he was honest and said it didn't take that much work - $75 would be fine. We were floored. I can't recommend him highly enough. He knows what he's doing and he has integrity!
    - Adrianne B.
  • A
    Temp Control Inc
    We called to ask for a quote and the owner, Matt showed up the next day and provided a written quote that night which was a guaranteed price. The service was outstanding. The men were all true gentlemen, respectful, polite and neat. Having many children around them asking questions and telling them stories for a few of the hours they worked, the men just went with the flow being polite to the children and entertaining their inquisitiveness. The job was done on time and then the owner came back to do a thorough check on the installation. They spent time explaining the system, maintenance required, and the warranty. The quoted price was what we paid and the price was 20% less then quotes from two other companies. All the employees along with the owner could not have been more polite or professional. We will recommend them to all we know and will never use another heating and cooling company other then TempControl.
    - Lynn Y.
  • A
    Temp Control Inc
    Great, very professional and finished in 2 days
    - Bradley T.
  • B
    FOUR SEASONS
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    - Carol J.
  • A
    Cameron Heating & Air
    My AC went out, they sent out a very friendly  and knowledgeable technician who had my AC working as quickly  as possible!
    - Melissa M.
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HVAC Contractors in West End

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