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Home Security System reviews in Wesley Chapel

  • F
    ADT Security Services
    We hired their service in Asheville /NC in the last year 2011. After about 3 months of alarm installed, the alarm system began to fail and after much struggle, discussion and waiting,a technician came to our house and even had to change the whole system, because
    it all  was in trouble. A month ago we moved to Charlotte /NC and although very unhappy with this company we had to keep it because of a 2-year contract. The system that they installed in the new home was brand new and was pretty much charged to make this transition (and it was very expensive). In less than two weeks of the alarm installed, their system began to malfunction again. The police were called twice (the alarm rang because of a failure). Both times I almost died of heart because I was in the house and I
    had to ran and hid in the room thinking it was someone coming to the house, my stress level has multiplied since I installed this crap alarm, which should bring me peace, comfort and safety and now it is a nightmare and a source of terrible stress.Returning to the case, the police first arrived at the house and found that there were no signs of broken glasses and no one wasbroken in the house, the policeman even spoke with somebody of ADT that they would have to check the system because it was defective. The second time the alarm rang, my husband spoke again with the attendant about the same defect andwas told to him that there would be a technician in 24 hours resolving the situation. Nobody appeared... I was in home this 24h waitting.5 days ago I called asking for the cancellation of the service, as well as the repayment of what with just paid (for an alarm systemthat should properly work) and they said I could cancel, but there would be none repayment and besides that I would have to paythe 75% penalty that says contract. They didn?t care about me and the system. Because I said that I would cancel this contract, that day an attendant called us to make an appointment for a technician visit that should solve the problem. We arranged the visit for two days later. I called the day before to confirm, I confirmed that I would be at home waiting for the technician.... Nobody appeared again. It Is the worse service ever. If you contract this company you will be regret for the rest of your life!!!!
    - Geraldo or Christie N.
  • F
    CPI Security Systems Inc
    We contracted with CPI for 36 months.  We informed the sales representative (employee No. 3177) at the time there is a possibility that we may have to relocate during the 36 month period and were told we would be allowed out of the contract if: (a) we moved to an area where CPI does not provide service or (b) if the buyer of our home contracted with CPI.  Otherwise we would be in default and subject to 75% of the remaining month's payments.  We were okay with what we were told, although I should have known better than not to have the salesman's commitment in writing.  It just made sense to me that if we moved to an area where CPI does not provide service we would not be penalized, and if we moved to an area they did service I would have been happy to retain them.  By the way, it is not like they gave us anything free since we paid $198.00 for the equipment and installation and $726.95 in monthly service from June 2011 to September 2012.
    At one point we had problems with the system and got caught in a finger pointing exercise between CPI and Time Warner Cable, our telephone service provider.  We kept getting false alarms and we were resetting the system day and night.  Time Warner came to our home several times and usually within 24 hours of calling them.  They did everything they could to troubleshoot the system but finally gave up after four or five visits.  Between visits we called CPI and they did their troubleshooting over the phone and continued to blame it on Time Warner.  Time Warner said they play this blame game with CPI frequently and suggested we have them come to our house and physically trouleshoot the system.  We asked CPI to come to our home and they did; however, we had to wait about a week for them to come.  Meanwhile we continued to reset the alarm at all hours.  After they came to our home they did resolve the problem.
    It is now 10 September and my employer is relocating me to Ohio from Mattes, NC.  When we called CPI to cancel the service they said we would be charged $703.50 in accordance with the default provision of the contract for canceling.  We explained that we were relocating to Ohio for my employer and were told we were in default for early cancelation and would be charged 75% of the monthly fee of $46.90 for the remaining 20 months of the contract which is $703.50.  We explained what the sales representative told us and that CPI does not offer service in Ohio and that we thought they were being unfair.  We received no sympathy and in fact I called their representative Michael Scranton two times today and he failed to return either call, one of which was in the morning and the other in the afternoon.
    I feel like we have been ripped off - - $703.50 is not a small amount of money to me.  Such a rotten thing to do for a local company.  I know we were wrong not getting their commitment in writing regarding relocation, and as I said before I know better.  It just made sense that there is nothing we can do about having to relocate and since CPI doesn't offer service in Ohio why penalize us?
    My advice is to get anything CPI says in writing.  I also suggest contracting with a company that offers service nationwide, or at least an area greater than the Carolinas so you have options if you have to move.  What a bitter memory we will have of leaving Charlotte after nine wonderful years there.  Buyer beware.  Shame on CPI for taking advantage of us.  Don't be a victim.
    - KEITH C.
  • A
    DIAMOND ELECTRONICS INC
    Michael came out the same day I called and he was on time and professional without being pushy.  He was very knowledgeable and willing to answer any questions I might have.  I would have chosen them if my husband hadn't really wanted to use try our cable service provider first.  With Diamond Electronics, you don't  have to sign a contract for monthly service. I like that.
    - ALYSON J.
  • A
    ALARM FORCE
    We have not had any false alarms which are basically due to the way the alarm is set up. We have service when we need it. They can come on over speakers to talk to you if they need to. They use your phone line, but will offer you a cellular back up in case your phone line is cut. They also will tell you if your phone line is cut or down and it will tell you so you will know that something is going on.

    They just seem professional but they are more in the back ground and you don't even think of it unless you need it. It seems to be a pretty good deal for us.

    They also offer a video option but we don't have that. We have not really looked into that but they have been advertising it lately. You can put a camera at your front door with a speaker and you can look and see who is actually at the door. It there is a delivery person there, you can answer the door as if you are inside the house and you don't want to talk to them or whatever and they can place whatever they want in there and then you can close it again. It is just kind of interesting.

    They are a very well-run company and they are there when you need them.
    - David and Rhonda B.
  • A
    Quantum Security and Innovations
    We had a very good experience. He was retrofitting a bunch of old windows and an old system and he upgraded and we are very happy with the service. There were several that we looked at and we were disappointed in what was being offered in the prices. He offers a good product. We liked his attention to detail. He offered good solutions. He offers solutions that really matches our need and doesn’t oversell us products. What he sells is not ridiculously priced. He doesn’t go changing the price every year. All the other companies change their price every year. When I ask him for solutions, he gives me a couple of options that I can choose from. He worked with me on trying to find an optimum security solution for me. Their monitoring solution is also first grade. They are very responsive. We are very pleased with the overall installation. They came out and assessed it one day and they came back with all the equipment and installed and we had no issues at all. We like him. He is much better than all the other major brands that are out there. We would use him again in the future if necessary.
    - REYN P.
  • A
    DIAMOND ELECTRONICS INC
    We had ADT at our old house and thought we would use them again, but they didn't return our calls. I came on Angies List to see what other options there were and realized that the big companies actually had poor ratings and were franchised (this was unknown to me). Diamond Electronics were highly rated so I gave them a call. The reviews were accurate. Rick came out the day after I called. I told him what I wanted, he pointed out how that would probably be more than I could afford (we are on a tight budget because we have two houses right now) and offered another option. They also gave us a great deal on installation because we entered into a three year monitoring contract. When we cancelled ADT we found out we also had a 3 year contract but they never told us that and we paid a lot more for installation. Diamond Electronics tells you everything up front, they are easy to deal with, they have a better price and MUCH better service. I'm so glad that there are other options than the big, franchised security services. They also install cameras, entertainment centers, etc. We had them work up some bids for other work so as we have the money they will be able to help us make some additional improvements to the house.
    - Edlyn N.
  • F
    INFINITE AUDIO
    Additional followup since previous report; system had frequent false alarms and was serviced repeatedly without resolution. One zone had 5 service calls but never worked reliably. After a year I went back to the builder and they paid under the new house warranty to switch to another alarm provider. New provider had to replace all the window contacts (43 windows) to fix the false alarm issues. In addition, the carbon monoxide detectors had to be relocated as they were not in the right location on the wall. One keypad was rewired so that power supply was no longer running thru the drywall, a code violation. After a year of false alarms, my system finally works.
    - JOE L.
  • A
    ADT Security Services
    ADT has never given us a reason to complain. The work they do is accurate and we have had no major problematic issues with them that I can recall. They are a big name but they offer consistent services.
    - FRED & WANDA M.
  • B
    CUSTOM SECURITY
    One room had not been wired properly when the house was being built and was discovered at activation. It took 4 phone calls and over a month for the problem to be corrected. We have no problems with the service itself.
    - BRENDA G.
  • D
    INFINITE AUDIO
    QUALITY OF COMPLETED WORK WAS GOOD TO EXCELLENT ONCE IT WAS DONE, BUT IT WAS DIFFICULT TO GET THE WORK DONE. VERY POOR CUSTOMER RELATIONS, MOST PHONE CALLS WERE NOT RETURNED. FREQUENTLY WORK REQUESTED/PAID FOR WAS FORGOTTEN OR NOT PERFORMED. ITEMS THAT WERE PREWIRED WERE NOT INSTALLED AFTER DRYWALL (FRONT DOOR KEYPAD, REAR SPEAKERS) BUT WERE PUT IN ONCE THIS WAS POINTED OUT. WORK WAS NOT DONE IN CONJUNCTION WITH THE BUILDER'S PROJECT MANAGER SCHEDULE, CAUSING FRICTION BETWEEN THE TWO COMPANIES. I WAITED 2 WEEKS TO GET MY ALARM HOOKED UP TO A MONITORING COMPANY, WITH TWO NO SHOWS AND UNFULFILLED PROMISES TO CALL BACK. IT APPEARS THAT STAFF TURNOVER WAS PARTLY TO BLAME FOR THE PROBLEMS I EXPERIENCED. BUT THEY (EVENTUALLY) DID WHAT WE AGREED TO. I WAS NOT CHARGED FOR RETURN TRIPS TO FIX MISSING AND INCOMPLETE ITEMS. IF THEY HIRED SOMEONE TO ACTUALLY WORK WITH THEIR CUSTOMERS, THEY COULD BE A GOOD CHOICE. UNTIL THEN, I CAN'T RECOMMEND.
    - JOE L.
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Home Security Companies in Wesley Chapel

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