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Furniture Refinishing reviews in Wendell

  • C
    Carolina Furniture Restoration
    The two end tables were just a color change and were finished acceptably.  The kitchen table and chairs were to be completely stripped and refinished with repair to some cracks in the table base.  The table and chairs were to be stained to match some existing stools in our house.  Brian took a picture of the stools to match the stain.  The table and chairs were completed as promised; however, the stain was much darker than the stools.  I contacted Brian about the stain and he agreed to correct the color.  When the table and chairs were returned the stain was the correct color; however, the cracks in the base were not repaired, there were two wood buttons missing that cover screws in the chairs, there were areas on the under side of the ladder back chairs missing stain, and all pieces had very little finish (including areas with just stain and no finish) and had not been sanded to smooth the final finish.  Brian said he would come out to the house to correct problems (I have attached some pictures of the problem areas).  In the end I told him I didn't know how he could correct that much at the house and he ended up taking the table and chairs back to the shop a third time.  After a two month ordeal and much frustration the table and chairs have finally been finished acceptably but not to the quality I expected from reading previous reviews.  The antique chair was to be repaired, refinished and the seat re-upholstered.  The antique chair was not finished when promised.  It took weeks longer as Brian does not do the upholstery and the upholsterer took weeks longer than promised.  The antique chair was also a disappointment.  The damaged areas of the wood were not repaired, the stain looks more like a thick paint was applied, the finish is sticky and wasn't sanded to a smooth finish, the underside of the rails at the bottom of the chair weren't finished, and the upholsterer put too much padding in the seat making to look like there is a large mound in the center of the seat.  The dog chew repair to the dresser was also a disappointment.  I had explained that it was an expensive dresser and wanted it to look like new (as if it had not been chewed).  Instead of looking like new, it looks like a poor cosmetic repair.  Brian did offer to re-do (fix) the repair;  however, after all the frustration with the table and chairs and "fixing" them multiple times, I have decided not to go through the same frustration with the antique chair and dresser.  I have chosen to find another craftsman to restore the antique chair and repair the dresser as I do no believe Brian's work provides the quality and attention to detail I am looking for.  While he was certainly willing to fix things numerous times, I believe they should have been done right the first time.  In finding another craftsman, I will not just rely on reviews but will insist on seeing actual finished pieces of work to see the qualify for myself.


    - Julie B.
  • F
    Finish Pros
    I called and left a message on the Finish Pros answering machine.  I didn't get a return call so I called them back.  I discussed what I needed done with their office manager and set up an appointment for 9:00 am on 5/22/13 to have them look at my furniture and give me a quote.  Twenty minutes before the appointment I got a call from the office manager that the person coming out was in an accident and could't make the appointment but she could make another appointment a week or more later.  The person coming out called me back a little later.  I explained that based on my experience  (no return phone call, cancelled appointment, not being able to reschedule for a week or more) I did not want to reschedule and would find another company to do the work.  Based on this experience I didn't feel they wanted my business.
    - Julie B.
  • A
    Finish Pros
    They came and picked up the piece and then delivered it back to my house once complete. The piece was restored in beautiful condition and they did an awesome job!
    - Mike C.
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Furniture Refinishers in Wendell

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