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Dentistry reviews in Weaverville

  • C
    Asheville Dental
    My first appointment with Asheville Dental was in July 2014, but given the amount of work required for the implants (extractions, bone grafts, healing time, etc.) the process was not completed until April 2015. Dr. Ledford and the staff were all very professional, friendly, and helpful.  All appointments were on time.  In fact, I could not have been more pleased with the services provided and the results of the work that was done.  My one complaint was with the billing of fees.  I was given a detailed estimate of services (time lines and cost of each stage) when I began the process; and each step matched precisely with that estimate -- until I got to the final appointment, which was to have the two crowns put in place.  The initial estimate for that step was $3,442.00, but my charge was $4,640.00 -- an increase of  $1,198.00, or 35% more than the estimate!  When I asked why the increase, I was just told that rates had gone up the first of the year.  I paid the higher price but then filed a protest about this last-minute increase; and after a few phone calls, Asheville Dental did adjust the charges to match the original estimate.  Still, I felt rather ill used by the experience, and what had been a most satisfactory experience became tainted. Because of this, I would not use the practice again and could not recommend it to anyone else without a full explanation of what happened.
    I should note that mid-way into the process of getting the implants done, I had occasion to write an Angie's List review of Asheville Dental and gave them top marks in all categories.   This review is an update of that original impression.
    - Shirley S.
  • A
    Reynolds Mountain Dentistry
    I love those guys. They make you feel very comfortable. They're extremely personable. They're very nice people and very competent. It's a good group of people. They explain everything in detail. It's a wonderful dentistry experience.
    - Carol V.
  • A
    Asheville Dental
    I appreciated very much that Dr. Kennerly was available on a day off.  He returned my call promptly and said he could see me in about half an hour, allowing both of us time to get to his office.  He spent about half an hour with me in explanations and in putting a temporary block in the hole where the post had been, covering also the fractures in the root to prevent infection.  I was very pleased with his promptness, professionalism and ability to communicate the problem and its potential solutions.
    - Phillip W.
  • A
    Putman, Dr. Pamela

    She recently bought the practice where we had been going for years. We have been going to the practice itself for eight to ten years. The office environment is very good and is comfortable in the waiting area. They are prompt about getting their patients into whatever procedure that is needed. They are very professional and friendly. She books cleaning quite a ways into the future, but for things like getting a filling or something like that she is much more available. She is kind of high on her prices and her prices are steadily rising.

    - Kenneth B.
  • F
    Miller, Dr. C Scott

    This review is of Dr. C. Scott Miller, DDS whom you have listed twice, once as C. Scott Miller with seven reviews and once as Christopher Miller with 3 reviews. His office is located at 1421 Smokey Park Hwy., Candler, NC 28715.

    Dr. Miller has been my dentist for 7 1//2 years. I can agree with the ten reviews that he and his staff are professional, punctual, and the office is clean. I had no serious problems with Dr. Miller until October 21, 2014.

    On 10/21/14, I went to Dr. Miller to have a back molar on the lower right side prepared for a crown. Dr. Miller used a ?mandibular block? as a deadening agent. My trigeminal nerve was badly damaged by this process.

    After this dental procedure, my mouth would open only about 8 mm. I could eat only liquids through a straw and very soft foods cut into very small pieces about the size of ¼ the diameter of a dime. I experienced pain in my lower right jaw through what seemed to be a widespread numbness.

    On 11/4/14, I started physical therapy authorized by my primary care doctor to try to to get my jaw to open and reduce the numbness and swelling. I continued in physical therapy for four months.

    At present my mouth opening fluctuates from 28 mm to 32 mm. I still have to cut certain foods, eg., apples, pears, etc., and I can not eat large sandwiches.

    My face continues to be numb in a pattern from the inside corner of my right eye, down to the corner of my nose, the corner of my mouth and around the jaw line to the corner of my ear, and up to the outside corner of my right eye. In addition to feeling numb, my right eye often tears and I drool at night from the right side of my mouth.

    I was referred by my primary care physician to Asheville Neurology. I was seen by a doctor there on 3/10/15. It was confirmed I had damage to my trigeminal nerve from the dental procedure. The doctor said that the nerve damage would be slow to heal and that it could be months or years before I am healed from this experience. He said there is no treatment that can expedite the healing process.

    At the time of the tooth preparation on 10/21/14, a temporary crown was put on the prepared tooth while the permanent crown was being made. I was scheduled to have the permanent crown put on on 11/7/14.

    On 11/7/14, after one session of physical therapy, I could only open my mouth 10 mm. This was not enough to put the new crown on. Dr. Miller encouraged me to continue physical therapy. He failed to tell me the crown was very temporary. On Christmas night, approximately half of the temporary crown fell off at dinner and was accidentally swallowed.

    On the morning of 12/26/14, Dr. Miller did meet me at his office, with his young son, about age 8 or 9 years, in tow. My mouth would open about 22 mm. The new crown was set on the prepared the prepared tooth.

    At no time during this ordeal did I receive any contact from Dr. Miller or his staff to follow up on my well being and/or progress in coping with the nerve damage. The only comment Dr. Miller made to me concerning the incident was ?I am sorry if I did anything to hurt you.? This comment was made on 11/3/14 when I went to Dr. Miller's office seeking guidance for my condition. I perceived his attitude to be rather ?flip.? He did not accept any responsibility. Needless to say, I have lost all confidence in Dr. Miller and have changed dentists.

    Additional Relevant Information

    On 2/25/09 I went to Dr. Miller to have the 2nd from the back molar on the lower right side prepared for a crown. This was the tooth in front of the above mentioned tooth prepared for a crown on 10/21/14. A ?mandibular block? was used. When the deadening agent wore off I experienced strange sensations on my cheek bone. It felt like a ?horn? protruding from my cheek bone. It was very strange. I contacted Dr. Miller and he asked if I would be willing to let his friend look at it. I agreed. I went to an oral and maxillofacial surgeon then located on Choctaw Street in Asheville, NC. I may have been seen by a Dr. John W. Robinson III, DMD. I was advised by the oral surgeon that saw me that what I was describing ?absolutely could not have happened! Period!? In other words, I was lying! This strange sensation lasted about two weeks.

    I feel confident that Dr. Miller was advised of this. Perhaps this is why he chose to use the mandibular block again rather that just using a deadening agent around the tooth being worked on. I feel this is why he was so arrogant about my injury.

    The molar required a root canal in May 2011. The root canal was performed by a local endodontist who deadened the area around the tooth being worked on. There were no problems.

    On 10/21/14 when Dr. Miller was ready to inject the deadening agent, he reminded me that this new crown preparation was the tooth next to the tooth he worked on in 2009. I acknowledged this and expressed my concerns.

    With Dr. Miller's full awareness of the previous incident in 2009, even if minor in his perspective, he had the opportunity to deaden the tooth locally rather than use a full mandibular block. He could have discussed the pros and cons with me.

    - Kenneth M.
  • A
    Ledford, Dr. Jeremy W.

    Dr. Ledford was not my regular dentist at the time of my implant consultation, so I had my dental records forwarded to him.  When I arrived for the appointment, Dr. Ledford had reviewed those records prior to my arrival and pulled them up on the computer screen to review them with me (a much more detailed review than my regular dentist had ever provided).  He explained that in order to do a complete evaluation for implants, however, he would need to do a CT scan to assess the underlying bone structure.  He was able to do that during that first visit and, again, used the computer screen to show me the results and explain in detail how the implants would work and where bone grafts would be needed prior to implantation.  He then personally reviewed the cost and time line for each phase of the process.  He began the work in July, the required bone grafts were successfully completed during the fall, and the two implants are now in place.  The process will be completed with the addition of crowns in April.  Throughout this process, I have been consistently impressed with Dr. Ledford's professionalism, his thoroughness, and with the professionalism and friendliness of the entire staff at Asheville Dental.

    - Shirley S.
  • A
    Miller, Dr. Stephen A.
    My research paid off and I found what I was looking for. The staff was very friendly, the hygienist was thorough and knowledgeable, and Dr. Miller is polite, explains everything well, and spends as much time as needed.
    - Robert P.
  • A
    Dr. Richard B. Lestage
    Excellent dental hygienist and dentist. They never were able to properly bill my insurance compny so I wound up paying out of pocket. Has weekend and evening hours which makes him ultra convenient and his services are wonderful just wish the billing had worked.
    - Susan W.
  • A
    WNC Dental J Randall Latta DDS & Associates PA
    I did not have to wait beyond my scheduled appointment time.  The hygienist explained every thing that she was doing and very willing changed methods of cleaning when the first method caused discomfort.  They took x-rays but I was due for them.  They explained what my dental insurance covered and what it didn't.  The office was very modern and clean.
    - Keith W.
  • A
    Miller, Dr. Stephen A.
    After moving to this area a year ago, I've been to Dr. Miller twice and have been quite favorably impressed by him, all his staff, and his office facilities. Exam seemed thorough and Dr. Miller was particularly good about explaining possible areas of concern, and available options for dealing with them, while leaving the final decision to me instead of pushing too aggressively for one of the options. A minor point but one worth mentioning since no doctor or dentist can always keep exactly on schedule: this waiting room has an exceptionally good selection of reading material.
    - Stanley S.
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Dentists in Weaverville

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