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Piano Tuning reviews in Waxhaw

  • A
    Well-Loved Piano
    Thank you Barnes Piano, LLC for your exceptional customer service! Tim not only took the time to explain to me the fundamentals and importance of tuning a piano but my 5 year old was drawn in immediately by his passion. She started playing since the age of 3 and I think her excitement in learning the piano only grew after meeting Tim. We look forward to working with you and your team for years to come!!!! And the piano sounds PERFECT!!!!
    - Heather A.
  • A
    Well-Loved Piano
    Tim called at 8:30 to say he was sitting in traffic so would be slightly late for our appointment, which I truly appreciated. When he arrived, he did an initial assessment of my piano, asking how long I've had it (18 mos), who plays it and how much, where did I get it? After about 15 more minutes he called me back in, told me all about my piano: how old it is, the style of the case, the condition it is in now. He told me what he needed to do to get it up to snuff and how much that would be. I agreed and he went to work. He spent a few hours going about his business, showed me what he had done, and taught me how to take care of the humidifier pads myself so that I would only need a visit from him yearly. I can't say nice enough things about Tim, and every single contact point in the process was precise and professional. If every business ran like this, life would be much less stressful. I'm already scheduled for next year.
    - TERI S.
  • A
    Well-Loved Piano
    Tim is charming.  He's unassuming, professional, knowledgeable and very pleasant.  It is always a pleasure to have Tim come out and work on my piano. I used an Angie's List deal for the tuning, which was reasonable.  I am so pleased that Barnes offers this through Angie's List.  It makes other services provided, from a pricing standpoint, not so painful.  While my piano needed a good cleaning, the $175 price, in my opinion was too high.  For the time it took to clean and the means of cleaning, this is a very expensive service.  I was able to piggy-back the tuning and cleaning into one appointment, which saved Tim the travel time.  Again, I got a fair Angie's List price on tuning but would have liked a price break on the cleaning - that is expensive.  Tim and staff at Barnes/Pascali are wonderful.  They are not pushy with recommendations, but smart and correct in the information/suggestions they make.  The office girls are always polite and pleasant.  I am thankful to have found Barnes/Pascali and will continue to use their services in the future.
    - Jennifer M.
  • A
    Well-Loved Piano
    Tim was very professional and courteous.  He is very knowledgeable and has a genuine passion for his work.  He was able to get our long neglected family piano playing beautifully.  We are very pleased with his work!
    - Ann M.
  • B
    Well-Loved Piano
    Ordered a deal and he found some more things to fix that a previous tuner had not.  Very thorough and honest.  Gave an estimate and then on the follow-up, found he had over estimated and charged less.  Good service, polite and a pro.  Good people.
    - Martin G.
  • A
    Well-Loved Piano

    I felt the value of our experience with Barnes Piano was an investment in our piano.  It was an education as well.  So often experts don't really explain what they do or why they do it.  When Tim was in our home he gave us information on our piano, pointed out the parts that he was working on and was very forthcoming with why the work needed to be done and what we could expect in the new "climate"  He also explained that our piano used to be an old "player" piano.  We never knew. Tim was personable polite and courteous.  Although he was running late, he called to give me an estimated updated arrival time and met that deadline.  He was respectful of my time and worked very quickly to repair and tune our piano.  I love to play my piano, it brings me great joy and is an investment for my children, I feel like I have found a trusted friend who will help me keep my piano tuned and working for years to come, so my grandchildren can enjoy it just as much as I have.   Just like you need a good doctor for your health, a good mechanic for your car and a good place for BBQ...you need a good piano tuner. Barnes Piano is quality with a song.  You will be glad you called.

    - James D.
  • A
    Well-Loved Piano
    Tim Barnes showed up exactly when he indicated in phone conversation.  Very personable.  Explained the process as he was working.  After several minutes of examination and playing the keys, strings, and other parts of piano, he went into great detail concerning the condition of the piano.  Unfortunately the piano had been neglected for years and needed much more work than a basic tune-up.  The piano had been acquired recently, with no knowledge of its history.  Tim went into detail, that it had been built in 1912, and rebuilt in the 80's or 90's.  Not much work done after that.  Left with the promise of forthcoming estimates for repairs, which were sent within the next day or two.  We have decided not to get any further work done at this time.  Very pleased with Tim and would highly recommend his services to anyone.
    - Donald D.
  • A
    Well-Loved Piano
    I had picked up a piano on Craigs List as I wanted to get my young daughters started on piano and didn't want to invest too much before giving them a shot.  The piano was horribly out of tune and was down at least a half step all around.  There were several keys that wouldn't work at all.


    I found Tim on Angie's List and decided to give him a shot.  I was glad I did.  I am an engineer by degree and he took the time to explain the mechanics and history of the piano as he worked.  It was very interesting and he was able to pull this piano back to life.  I was impressed with his technical knowledge and perfectionist approach to his work.
    - Shannon H.
  • A
    Well-Loved Piano
    I purchased a special from Angie's List for a piano tuning and was given an appointment the day I contacted Timothy.  He came to the house today on-time as promised.  Timothy spent a couple of hours tuning and adjusting the pitch on my piano. He suggested ways for me to keep the humidity in the house at an optimum level. The only problem I have with him is that he can play MUCH better than I.....:0)....just makes me want to practice more.
    - KATHY T.
  • A
    Well-Loved Piano
    I purchased an Angie’s List Big Deal for this service and it turned out very well. They were prompt and very professional. We purchased an older piano and they are coming back to do a little more work so I think it was to their benefit as well. The first time the technician was here he was here for about two hours.
    - Erik N.
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Piano Tuners in Waxhaw

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