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Home Security System reviews in Waxhaw

  • A
    Norsec Smart Systems LLC
    The initial l visit was good.  Lee explained some of the trade offs to consider and responded to the points I had learned from research on the internet.  We agreed on a solution that was a balance between cost and features/capabilities.  The estimate arrived quickly and corresponded to our agreement.
    Installation started at the date and time we agreed.  There were complications with the cable company router (apparently a common problem).  It was complicated to unscramble but they got it solved within a few days.  Also, complications (also typical) making sure the remote access worked on our various devices.  Norsec spent extra hours with both items.  I was not billed extra and was glad that I had not tried to install the system myself since both surprises were complicated.
    These guys did what I needed from a professional installer.
    - Lynn M.
  • A
    Power Home Technologies - Charlotte NC
    Charles responded right away and was able to come out the next day.  He was very knowledgeable of all the products and did not try to oversell me anything I did not want.  He worked with me on the cost to get the features we wanted with our alarm system.  He was even able to get the technician out the same afternoon to install.  Mike came out and went above and beyond to tie in all our windows from the hardwired system.  It was put in almost 20 years ago and has never been turned on.  He even worked to unstick a couple of windows that had been painted shut so he could test them and make sure they worked. He was very thorough and couldn't get the full install done in the one day so worked with our schedule to come out a couple days later to install the thermostats.  We feel we got a great product, great service at a great price.
    - gwen z.
  • A
    Norsec Smart Systems LLC
    Lee did not try to oversell, was honest and knowledgeable.  He worked with me on customized solution at a reasonable cost. The monitoring service was considerable less than national home security companies for the same level of service.
    - KATHY B.
  • A
    VIDEO & SECURITY SPECIALISTS
    The work these guys did in my house was awesome. My house already had an old, nonfunctional alarm system installed, so they replaced it and were able to utilize some of the wiring for the doors. They added wireless switches to every single window in the house to give me really great protection. The switches are so small you don't even notice them. They even brought my phone line into the garage so it couldn't be cut from the outside. The alarm was a little more expensive upfront than what one of the big companies wanted to charge me, but their monitoring charges were about 1/3 of the price, so I know I'll save more in the long run.

    What really blew me away was the sound system they put in, it's absolutely phenomenal! They did an excellent job hanging my TV on the wall and they were able to fish wires up my walls to give me a true 5.1 surround sound experience. They gave me very nice Infinity in-wall speakers that sound fantastic, and a nice compact subwoofer that tucks away nicely in the corner but really packs a punch!

    The really tricky part was getting speakers upstairs, which they made seem effortless. They had to run wires down into the crawlspace, come out in the garage, go up the unfinished wall, into the soffit, up the side of the house next to a downspout in a 1" conduit which isn't at all noticeable, and into my attic from there. There is no messy wiring anywhere and it's great to be able to turn on some music on my office or bedroom upstairs.

    I was really nervous about letting a company come in and cut holes in my walls and ceilings but these guys did a fantastic job. They didn't make a single mistake anywhere that had to be patched, and they didn't leave a single spec of drywall dust when they were done. The owner, Eric, has some great stories to keep you entertained while the other guys do the work too! I highly recommend this company
    - David W.
  • A
    Guardian Protection
    The alarm system came with the house but we're not sure if the previous owners had used it in sometime. Guardian was professional and were on time for the appointment. We ended up signing a 2 year contract with them.
    - RON & PAULA M.
  • A
    ADT Security Services
    I called and set up a date for a sales rep to come out. He was there on time. I told him what I wanted, he listened and offered his suggestions. Eric was the sales rep and was not pushy at all. His ideas were the best for my home and I went with it. The people in the office and the installer were all polite and I'm very satisfied with the job.
    - GEORGE E.
  • A
    HARMONIC SOLUTIONS
    Mike was on time and very thorough. He evaluated the current system in our new home and then made the necessary changes in order to accommodate our family. Mike did a wonderful job explaining how the panel worked and arranging monitoring. There was absolutely no hard sell which made the entire transaction a pleasure.
    - REBEKKAH P.
  • A
    ADT Security Services
    INSTALLED 2 UPGRADED KEYPADS, MOTION DETECTORS, DOOR ALARMS, HEAT AS WELL AS SMOKE DETECTOR. WE THOUGHT THE SYSTEM COVERED ALL OF OUR NEEDS AND THE SALESPERSON SEEMED VERY KNOWLEDGEABLE ABOUT THE PRODUCT. WE LIKED THE IDEA OF THE MONITORED HEAT AND SMOKE DETECTORS AS WELL. THE SYSTEM IS VERY SIMPLE TO USE. ANOTHER PLUS! WE COMPARED TWO SECURITY COMPANIES AND IT SEEMED BRINKS HAD MORE TO OFFER FOR ABOUT THE SAME PRICING OF THE COMPETITION.
    - KAREN W.
  • F
    CPI Security Systems Inc
    THE SALES REP WAS VERY PUSHY AND UNPROFESSIONAL. INSTALLER ARRIVED AND COULD NOT FIND WIRE FOR SOME SENSORS THAT WERE PREINSTALL, AND USED A HAMMER TO PUNCH HOLES IN WALL. THE HOLES WERE NOT REPAIRED. SALES REP ALSO STATED THAT AFTER THREE YEARS I OWN THE ALARM AND COULD TERMINATE THE MONITORING WITH NO PENALTY. I PRICED AND COMPARED NEW ALARM MONITORING COMPANIES WITH CELLULAR BACK UP OPTIONS AND CHOOSE ANOTHER COMPANY AFTER FULFILLING MY THREE-YEAR COMMITMENT. NOW CPI WANTS TO CHARGE ME $495 FOR THE ACTUAL ALARM CIRCUIT BOARD. THIS IS ACTUALLY A BAIT AND SWITCH TACTIC THAT THE SALES REPS USE DURING THE INITIAL SALES MEETING. WHEN YOU CALL TO CANCEL SERVICE THEY PLAY ON YOUR EMOTION ON NOT HAVING AN ALARM ''BECAUSE THEY ARE TAKING IT BACK OR CHARGING YOU $495". I WOULD SUGGEST USING A MORE REPUTABLE COMPANY THAT ALSO RESPECTS THE LAW ON BAIT AND SWITCH. IN THE LONG RUN YOU WILL PAY LESS, WITH BETTER SERVICE, USING SOMEONE ELSE.
    - MARCUS H.
  • A
    SAFEGUARD SECURITY
    HAD ALARM INSTALLED IN HER HOME. BOTH THE SALESMAN AND SERVICEMAN WERE PLEASANT, POLITE, VERY ATTENTIVE, PROMPT AND COURTEOUS. IMMEDIATELY RESPONSIVE WHEN HER FATHER ACCIDENTALLY SET OFF ALARM. LEFT THE PLACE "SPIC & SPAN!"
    - DEBBIE A. W.
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Home Security Companies in Waxhaw

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