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Dryer Vent Cleaning reviews in Waxhaw

  • A
    Appalachian Air Ducts
    Great! Kevin Trivette with Appalachian Air Ducts was professional and efficient - He scheduled a Saturday appointment on short notice out of consideration for my work schedule - Kevin Trivette with Appalachian Air Ducts arrived on time, was conscientious, and charged a reasonable, competitive rate - I was very thankful to find Appalachian Air Ducts due to a previous very unpleasant experience with Dryer Vent Wizard (I would definitely Not recommend Dryer Vent Wizard due to unprofessional behavior, and price gouging). I DEFINITELY RECOMMEND APPALACHIAN AIR DUCTS!! Kevin Trivette with Appalachian Air Ducts also went out of his way to make a trip to Lowe's to get a new coil to connect from the dryer to the wall.
    - Kathleen P.
  • F
    Dryer Vent Wizard
    This is regarding Dryer Vent Wizard. I reached call center personnel for Dryer Vent Wizard on Sunday 10/28/17 after having my dryer serviced by a very efficient and professional repairman who suggested that I probably needed to have my dryer vent cleaned out as well. He kindly showed me where the vent was on the side of my home as well. When I called Dryer Vent Wizard the phone operator in Michigan (I believe) stated that 'Saturdays were booked for a year'; this sounded odd and I asked for a manager. Manager Delores apologized and said actually the company did not operate on Saturdays. This made more sense. Delores offered a call back from the owner, Dave Lavelle, re: options. Mr. Lavelle called shortly thereafter and said he would call me re: any last-minute late afternoon/evening openings in his schedule. I let him know I could be home @ 4:30 on short notice any day. Meantime, we agreed I would keep an appointment for my day off on 11/10/17. This morning (11/1/17), a phone operator with Dryer Vent Wizard called me regarding an opening at 11:00 a.m.. I had left a meeting for the call and when the operator mentioned another morning appointment, I let her know that the Call Center had already offered multiple day appointments; that the record was supposed to reflect that early appointments were not an option; and that the owner Dave Lavelle had offered to call last minute with such an opening. The operator said she would make another note in the file. On my way home from work this afternoon I received a call from owner Dave Lavelle who stated that he was calling to cancel my appointment on 11/10/17. I asked for an explanation. He said that he would not give an explanation; he said he did not 'want to hurt my feelings' (?) He went on to say, 'This is where you don't want to do business with me; you tell me about how you are going to call the Better Business Bureau; and you hang up.' He actually hung up. The conversation was bizarre. FYI buyers beware. Based on poor service and mishandling of info by call center personnel, and based on the unwarranted and rude phone call from Dave Lavelle, i.e., poor service yet again, I would not recommend this particular dryer vent service to anyone else.
    - Kathleen P.
  • A
    Smoke Alert Home Fire Safety
    Smoke Alert was on time, friendly, and efficient. Not only did they clean out my dryer vent (it was SUPER clogged, my dryer works again!), but they did a free (and pressure free) fire safety analysis of my home. There was no hard sell, no high pressure... just friendly service. Would definitely hire again.
    - KATHERINE D.
  • A
    Appalachian Air Ducts
    This is the best air duct companies that I've ever used and I plan on using them again! I almost felt relieved that I finally found an air duct company that I can trust.  The owner Kevin and his assistant Mark were very professional and prepared.  They brought powerful equipment that sucked out tons of nasty stuff from our air ducts.  We actually did an air duct cleaning three years ago with a different company and obviously it was not a good job last time.  Kevin recommended using a sanitizer which I think was necessary too given the stuff that came out of the ducts. They not only cleaned the ducts, but also took the time to brush and clean the return & vent covers and the surrounding areas.  The entire job took three hours, which is exactly the time they estimated on the phone.  Their job was so clean.  They took out shoes when they came inside and left the house as clean as it was before.  They did not try to sell me anything that I didn't need.  They inspected our second floor and said there was no need to clean it. I can't say enough good things about this company and would highly recommend it!
    - Lia P.
  • A
    Dryer Vent Wizard

    Very impressed with provider's knowledge and professionalism.  He really educated me on some important fire prevention steps that we needed to complete.  I listened to him and had him make the needed improvements.


    Great service!


    - ERIK B.
  • A
    123 APPLIANCE REPAIR
    I went through Angie's list and found a service provider online. When I went to their website there was an online quote request form which I bypassed and called the vendor directly. When I talk to the vendor he asked if I could use the online request form and promised that they would be back with me quickly. I obliged him. We scheduled the appointment and set the time range when the service technician would arrive. The next day I received a call as expected with a timeframe as to when I would be seeing the service technician. He called me 30 minutes advance to let me know he was on his way. When he arrived he completed the work neatly and efficiently with no problems.
    - Justin S.
  • A
    Dryer Vent Wizard
    David Newton was at our house for 2 plus hours to perform the work I
    described. He was very thorough, courteous, professional, and
    informative. Explained everything to us and took pictures of the vent
    before and after the maintenance to show the work that was done. The
    company responded within 24 hours of the my service request. Was very
    pleased and would use this company again.
    - Warren C.
  • A
    Coit Cleaning and Restoration of Charlotte
    Only one guy showed up, which I thought was a little odd. I would have thought that it would take at least 2 people. Enrique took charge and was very capable in handling the job on his own. Purchased the whole house duct cleaning with the dryer vent cleaning for free. Everything went as planned except we discovered that our dryer vent had become detached from the outside of the house and was blowing into the crawlspace. So much for free dryer vent cleaning! :) Very pleased with the service and will use again.
    - Trudi C.
  • A
    Dryer Vent Wizard
    I have NEVER had a MORE PROFESSIONAL TECH in my home for any kind of service than we did with Dryer Vent Wizard!!!!  I was completely blown away by the compassion, understanding, manners and integrity of our visitor, David LaValle - absolutely THE most amazing service provider I've ever had!
    David went to great lengths to locate, clean and purge our dryer vent system.  He took extreme care with our home, inside and out, even cleaning up every speck of lint that came out of the system into the yard.  He removed shoes, gently moved items in the way, asked permission to do so before he did anything......I just cannot say enough about his intense sense of respect for his customers.
    He educated us about his process, told us about how to keep things running smoothly, and showed us PROOF at the end of his work that his service MORE than pays for his time spent at our home!  Our dryer had an air flow reading (I think that is what he called it) of around "0.8" prior to his service, and was at almost 3.0 when done.  Our dryer instantly worked in less than 1/2 the time to dry a full load of clothes!
    Thanks David, for being TOTALLY above and beyond!  You will be our ONLY call when we need service for our dryer vent system!
    - Kerry H.
  • A
    A Healthier Home
    I had several contractors come out to my house to assess the mold in my crawlspace. Most of them that came out must of spent 10-15 minutes down in the crawlspace and didn't give me a whole lot of details about where the water was coming in from . I needed someone to do a through assessment of where exactly the water came in from, how to fix it, and to make the recommendations of what we needed to do to prevent our crawlspace from having mold again.Rick came out and discovered that the water came in thru the vent wells and that due to all the rain we had it had come from the downspouts. He also found holes in the ducts and educated me about how the cold air was coming out the ducts causing condensation on the joists and therefore producing mold on it and the insulation. He took lots of pictures and went thru each one with me and provided 30-40 items that needed to be fixed. He found holes in the floor where a drain was and some of the floor joists weren't nailed down or secured. I must of called him several times to make sure I understood his recommendations and questions I had about the list of things we needed to fix. He was very responsive to my calls and was not annoyed that I was calling him again like other contractors would be. I would highly recommend him and it was money well spent. He helped us save money in the long run and I am having him come back to check our mold remediation and our sealed crawlspace.
    - JEANETTE R.
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Dryer Vent Cleaning Services in Waxhaw

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