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Chimney & Fireplace reviews in Sylva

  • F
    The Chimney Sweep
    I called on 10/6 and scheduled my appointment- the lady said they were booked a month out, so it was scheduled for 11/5/14 at 11 am (but she did say they would call me if something should open sooner). Also, they could only do this if the weather cooperated. So, The morning of the 5th, I hadn't heard anything so I called at 9, and it went to the answering system. I called again at 10, and the woman answered again (so far she'd be super nice both times I'd talked to her!). I told her my name and that I had an apt that day but hadn't heard from them and wanted to make sure they knew how to get to my house. She said and quot;uhhh we don't have you on the schedule. I will have to figure out what we are going to do and call you backand quot; I gave her my number and we hung up. that was at 10 am on the 5th.I called back at 1:30 and left a message because I hadn't heard back. I still haven't. I called again on Friday- and it goes to the answering service. This is the most unprofessional service I have ever experienced. I have an app on my cell phone, so it shows me each time I have dialed a phone number- and sure enough- the first time this company's phone number was dialed was 10/6 at 9:06 am when I originally scheduled my appt. If they don't want to do the chimney- that's fine. But horrible customer service. Even if it was to be rescheduled, I would have to wait ANOTHER month (again- weather permitting). I understand appointments get messed up- mistakes happen. We are human. But to not answer and NOT return phone calls- is just plain HORRIBLE customer service.
    - Kori H.
  • A
    We bought our stove from them about 4 years ago. It’s a gas stove. Our own plumber and heating guy installed it, not this company. We are very pleased with the stove and it is still in good quality. They were easy to work with, knowledgeable and they were patient with answering questions. We went to their location and we looked at some different places too and they looked like they were the best bet. We went with them also, because they had a lot of different choice.
    - Judy R.
  • A
    - Eva E.
  • A
    They arrived on time, were professional and explained how I could better maintain my gas logs.
    - Thomas M.
  • A
    They were very helpful and provided good information.  Shipping Charges caused their bid to exceed the competitor. Otherwise I would have definitely used this company.
    - Dorothea H.
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Chimney And Fireplace Contractors in Sylva

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