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House Cleaning reviews in Swannanoa

  • F
    Waynesville Maid
    The initial clean was awesome! They came in and did a "spring cleaning". My husband and I were very excited to have obtained such a service . We are both extremely busy and have recently obtained guardianship of our nephew. Being "new" parents this was not only a treat but a necessity in our already hectic lives. Sadly, it all went downhill very quickly. I found myself after every cleaning , coming home, taking pictures and emailing the company things that were not completed. They do offer a guarantee and will send someone back out to complete any tasks you feel were not done. I grew more and more frustrated as the weeks went by not only for paying for a service that was never complete but also having to "manage" a service I was paying for. When I voiced my concerns , most times I was dealt with frustration and annoyance by the company. I too am in the service industry and know this is not how you deal with people. When I finally came to the decision that the service was not worth the hassle, I sent an email stating that I wanted to cancel my contract. At that point the owner called, offered me a half price cleaning, and asked me to give it another try. We agreed. When they came to do the cleaning, I was charged full price. I sent an email and phoned about the refund, recieved a VERY rude response back and was told my service was terminated. I was beyond disappointed but ultimately relieved. I would not recommend this service not only for the lack of management on their part but also for how they handled a unhappy customer. Severe lack of professionalism. I only wish things had been different.
    - Angela E.
  • A
    Green Bee Cleaning Co.
    WOW!!  Great job!  I'm most impressed and very pleased with the cleaning provided!  They were timely, professional and most of all, I came home to a very clean home!  The price was right and I will definitely use them again on a recurring basis!  I highly recommend Green Bee!  Thank you!
    - Vicki B.
  • D
    A Touch of Iris Cleaning Services
    I used them a couple more times but they became unreliable. They did an okay job but not a great job. The first time they came, the owner was one of the people who came. They did a better job than in the future. I probably would not use them again. They came a little mediocre but it wasn't hideous. The last time I called, they didn't return my call. They were reasonable. They were $20 an hour per person. I wouldn't use them again. The price was good if you could get them to come. They could have returned my call. They should pay more attention to detail.
    - Kalindi T.
  • C
    Merry Maids of Arden
    Floors and bathrooms were cleaned well.  Kitchen cabinets were not cleaned.  Bathroom cabinet doors were not wiped down, still had dirt and something else on them.  Track lighting in kitchen were not cleaned.  Cobwebs were still present in some areas and the floor in the dining room needed to still be cleaned. Found old paper towels in a kitchen cabinet....not happy and would not use again.
    - Vicki B.
  • D
    Organic Planet Cleaning
    Sounded very promising on the phone and i like that they use organic products but........  Over 30 minutes late for the interview. Pulled up like he owned the place with loud booming music and spun up gravel. Didn't feel professional.
    - John H.
  • A
    A Touch of Iris Cleaning Services
    Two women came to clean my house for 2 hours (4 hours of labor). They were cheerful and eager to please. They also knew what they were doing, especially Iris, the owner. I told them my priorities (I had recently had some work done, and there was a lot of joint compound dust hiding in every nook and cranny). They told me they could pretty much clean my whole house (except one bedroom thats still a junk room) in the time I'd purchased. They proceeded to wipe down all my baseboards, window casings, bookcases, ceiling fans and light fixtures, and blinds (!). They then cleaned the kitchen (including a good cleaning of the tops of the cabinets) and the bathrooms, vacuumed the carpeted rooms and rugs, swept and mopped the wood floors and tile. I have three animals in my family - a dog and two cats. The pet hair was not outrageous, but was, as always, present. They didn't mind. I was quite pleased and would use them again.
    - Kalindi T.
  • A
    Tidy Environments Janitorial Service Inc
    The person came at the agreed time, brought all of the needed cleaning
    equipment & supplies, was very courteous and then got right to work
    on the areas of the house we designated.  She worked very hard for the
    full amount of time and was thorough in cleaning/sanitizing bathrooms,
    cleaning floors (tile and carpet), washing mirrors, and dusting,
    - Bill W.
  • F
    Shop and Clean 123
    On the coupon it stated you receive three hours of work, however they were in and out in 25 minutes.They said we normal get a better service if you paid full price for the service. I said thats why you use Groupon to try out the service. My husband pointed out all the stuff they missed when he got home, they didn't even clean out the hair in the bathroom drain's .I did get a refund after contacting Groupon. I would not recommend them to anybody.
    - Laurie T.
  • A
    Sami's Cleaning Services
    Very well. Thorough, efficient, and nice.
    - David W.
  • A
    Sami's Cleaning Services
    I liked them quite well. I use them about every six weeks. It's $25 an hour per person. Two people come and it's $50 an hour.
    - Kalindi T.
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Home Cleaning Services in Swannanoa

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