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Over 3,534 reviews for
Statesville Appliance Repair Services from people just like you.

A
"This is the second job we have done with
and are extremely satisfied with the results.
arrived exactly on time," and this job was handled promptly and professionally. The issue was quickly identified and an inexpensive solution was offered. The entire process took under an hour with no additional hassle or mess.
was very familiar with our brand of refrigerator and easy to talk to. We will use
again for future appliance issues.

-Chris M.

C
"
arrived at the approximate time scheduled, and proceeded to inspect the washer. He said that the machine required a new spin tube and clutch" assembly. He tried to locate one locally, but had to order it; he required a cash deposit, which was unusual, as he'd not asked for that the last time he'd done repairs for us. He came back with the new part two days later, with an assistant, but the two of them could not repair the machine, and loaded it up to take it to his shop.
apparently had trouble there, as he didn't bring the washer back until the 17th, which was five days after the initial service call. He explained that he kept it late Saturday to run it through its cycles to be certain that it was operating properly. After he and his assistant re-installed the washer, they filled it with some water, and it spun all the water out. I assumed that it was repaired; however, within two days it was again not spinning the water out. I called and left
a detailed explanation of the problem, but didn't hear back from him. I called three more times, over the next few days, but never have received another call back. I ultimately decided to purchase a new machine, as this
was fifteen years old, and although our previous
washer and dryer had lasted us over twenty-two years, and this one had been performing fine up until now, I just wasn't willing to waste any more time or money on this one, nor wait any longer for
to get back to me. I realize that there could have been something else that went wrong at the same time as the bad spin tube/clutch assembly, or some other mitigating or unseen problem, but I wasn't happy about being ignored so soon after I'd paid for a repair that didn't produce satisfactory results. I gave
an A for price, as I felt that the cost was quite reasonable; a C for quality, as the repair didn't work; a D for responsiveness, as he still hasn't responded; a B for punctuality, as he arrived on schedule, but returned the machine later than anticipated; and only a C for professionalism, as he was prompt, friendly, worked hard, but the lack of response still doesn't sit well with me. Overall, I rated him a C this time. An unfortunate experience.

-Charles M.

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Angie's Answers

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If the ducts are venting through a window I'm assuming the duct work is all easily accessible.  Lowe's and Home Depot sell a cleaning kit that uses an electric drill to spin the brush as it goes through the ductwork.  I've found it to work quite well and you can do it yourself.  It may take a few passes the first time to get everything out if it has been a while since it was last cleaned.  Just make sure you get all of the loose lint out after running the brush through from both ends and you're good to go.  Please note that if the line is not hard but rather a flex duct line you can easily puncture a whole in it with this kit and will do better to clean it by hand.

Todd Shell
Todd's Home Services
www.thomeservices.com
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As stated above, it can vary between companies.

 

Typically just an inspection implies you do not have a contract or agreement that may include discounts or free repairs.

 

With our company you would get the annual maintenace service that you should do every year, and if repairs are needed, they are extra, but you aviod paying a "service call charge" that would be related to most repairs, because you are paying for the "inspection" and we are already on site.

 

Inspections are often discounted in the slow seasons, and can usually be found advertised , at reduced prices , on Angie's List.

 

So consider Angie's List and find the best of the best in HVAC contractors!

?

Since you asked this question over a year ago, I'm pretty sure you've already made your decision but I'd like to offer you some advice.  You mentioned your husband vacuumed the coils and it worked for a couple more weeks.  Chances are the condenser coils were very dirty when he did this.  When refrigerator condenser coils are dirty, the compressor overheats and heat will cause a compressor to fail prematurely.  You should vacuum or blow out your condenser coils regularly.  Today's refrigerator compressors are not made to last like they were in the past.  I remember when it wasn't unusual for a compressor to last 30 years.  You won't see that happen with the way refrigerator compressors are made today.  Regular cleaning of your condenser coils is crucial in preventing premature failure of your compressor.  For more tips, check out my article here on Angie's list titled "How To Avoid Appliance Repairs"

 

-Bob Meadows/B&D Appliance Repair Service/Palmdale, CA

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Appliance Repair reviews in Statesville

F

Rating
In short, avoid this company! Avoid them at all costs! For a detailed summary of how terrible your experience will probably be, please read on.
This is by far the worst, absolutely the worst company I have ever dealt with. It has been over a month since I first contacted them to fix a
Statesville Appliance Repair Services Provider Name Locked
ice maker issue and they have managed to do absolutely nothing, except waste 4 working days over the span of a month.
I first contacted them over a month ago, only because they are the only factory certified repair service for Sub Zero. I explained that my ice maker was not functioning correctly and that I needed a technician to come out at look at it to see what the problem could be. They scheduled a technician to come out a week after I first contacted them. They told me I needed to call them the day of the appointment, to get an approximate time frame of arrival. I went ahead and did that and they gave me a time from of three hours in the afternoon. Later during the given window of time, I received a call stating that the technicians truck "broke down" and that he can't make it out. I was then scheduled for another appointment almost a week later.
The day of the second scheduled appointment, I had to call again in the morning to receive a time frame and was given another three hour window. I was not notified the technician would be late and he arrived an hour after the given time frame. The technician came out, looked at the freezer and ice maker, and stated that the ice maker was in fact broken and a tube was leaking, which was causing the problem. He did not take anything apart, besides moving a couple of drawers out of the way so that he can see the ice maker. (This issue will come up again, and this is why I have mentioned it). He was literally in and out within 10 minutes, after wasting 4 hours of my work day. I was told that the company would contact me the next morning about ordering parts an scheduling a time for the actual repair. I did not get a call for a few days, and when they called they told me the approximate price. It was quite expensive but I really had no choice because when I first called to schedule, I was told that it was a $140 service call charge but if I went ahead and repaired it with them, they would waive that charge. However, when I received the quote, I was charged the full $140 and I had to call and could only get them to cut half off of the service charge, even though I shouldn't have had to pay any of it.
Now to the day of the scheduled repair. It has basically been close to a month from date of contact. I will be honest, I did wait a few days before accepting their quote, so perhaps the time period could have been maybe 3 to 4 days shorter. I was called and told the technician would come out between 2 and 5 but he did not show up until 6. After he showed up (the same technician that diagnosed the problem), he took out the old ice maker and then stated that there is another problem, unrelated to the ice maker which could also be causing issues. He also stated that he could not install the ice maker he brought with him because it has to wrong type of connection and my freezer model has two possible kinds of connections. At this point, I was quite frustrated because the company had again managed to waste my time and the issue was still unresolved.
When I asked why he did not bring the correct part and diagnose the problem correctly the first time, he claimed that I diagnosed it as a ice maker issue. Are you kidding me? Obviously I said the ice maker isn't working, because for all I knew the ice maker wasn't working. How am I supposed to know that there are other parts that aren't working correctly? I'm not the repair company, If I knew how to repair it, why on earth would I have contacted the company! Additionally, he claimed that the second issue literally just happened that same day, like it's some crazy coincidence. The technician knew that there were two possible kinds of connections and he should have taken the ice maker out the first time to see what kind of connection he needed. If he had taken the ice maker out, he would have immediately seen the other problem, which he claimed is unrelated.
I then had to call the company, explain that their technician did not correctly do his job and that he blamed me for incorrectly diagnosing the issue. I was then told that I should give them another
Statesville Appliance Repair Services Provider Name Locked
since they are the only factory certified repair service for Sub Zero. I was given a new quote with some labor and parts costs discounted and scheduled for repair service with a senior technician. However, on the day of the repair, the given time frame, of 1 to 4, again passed and only after I called, was I told that the technician is stuck on another job and cannot make it out.

I decided that I no longer want this company to repair my freezer as they continually screw up. I have also expressed my displeasure with Sub Zero and hope that Sub Zero does not allow
Statesville Appliance Repair Services Provider Name Locked
to remain factory certified. Please avoid this company at all costs, as you too will be frustrated by their terrible service or lack there of.
- Neeraj G.
F

Rating
Statesville Appliance Repair Services Provider Name Locked
accidentally or purposely left the hose clamp off dishwasher hose and every drop from a full cycle flooded our newly finished basement and caused quite a bit of damage. Whirlpool sent another independent service technician to give a second opinion about the lemon of a dishwasher, and the service technician said that the Capital technician (
Statesville Appliance Repair Services Provider Name Locked
) removed the label on the dishwasher interior door that has the model and serial number on it and he had to have it, if Whirlpool approves a replacement, in order to be reimbursed. I called Capital and asked to speak to a manager and was told no one was available, but someone would get back to me. Well, its going on 3 days and no one has ever called me back. They have extremely poor customer service. I would never do business with them again. I would rather buy an entire new appliance before I let any of them step foot into my house again. Let's review:
Statesville Appliance Repair Services Provider Name Locked
lied twice to homeowners,
Statesville Appliance Repair Services Provider Name Locked
left clamp off hose resulting in damage to finished basement,
Statesville Appliance Repair Services Provider Name Locked
took label off dishwasher that will ruin any
Statesville Appliance Repair Services Provider Name Locked
we have of getting the dishwasher replaced. And guess what??? Capital won't send a different service tech!!!
- michelle B.
A

Rating
Arrived within the 4 hour window. I liked that I got a call when he was on his way. He quickly replaced my thermostat. I liked that he had towels to place in my frig and on the floor for his screws and such. He finished quickly and adjusted my cost from the original estimate because it didn't take him as long as the estimate thought it would. Glad they could get the part as my frig is 23 years old and in good condition. Didn't want to buy a new frig since they are so much taller than my frig which fits under my cupboards besides being much more expensive.
- NANCY N.
F

Rating
They came out the next day and changed the pump. They then discovered that this did not fix the problem, that the machine was not spinning. They told my daughter that they could not fix the problem and that we would be better off buying a new machine ($1100+ to replace a 6 yr. old machine). They then took the pump they had installed off and took it with them, leaving the machine without a pump.
This left us worse off then where we started. We called another repair service today and the first thing they need to do is order a new pump as the machine cannot be run to diagnose anything without a pump.
- Roy M.
A

Rating
Art quickly diagnosed the issue on our 2007 Whirlpool Duet washing machine based on my telephone description of the problem. He quoted me a price for the part needed and explained it would need to be ordered. The repair visit was promptly scheduled for the day following arrival of the part. When he arrived, Art explained each step of his repair, showed me the damaged control board and quickly installed the new motor control unit. The washer was back to operating condition within 30 minutes of his arrival. This is the second time we've called Art on a large appliance issue (other item was dryer in 2013). Art is professional and personable. We'll call him whenever we need a future large appliance repair!
- Kelly H.
A

Rating
Statesville Appliance Repair Services Provider Name Locked
diagnosed the problem, which started out as a bit of a mystery. He stayed with it until it was accomplished. He was so professional, and so dedicated to the job. I was so pleased and impressed with his work and work ethic. I will certainly call him if I have any problems in the future.
- Sherry H.
A

Rating
Statesville Appliance Repair Services Provider Name Locked
was right on time and repaired my washing machine in just a few minutes. Then he cleaned out the motor parts and checked everything over to be sure there were no other problems looming.
He was very fair with the charges, and I am recommending him to all my friends.
- GAYLE R.
A

Rating
The first time I called him, he offered advice to encourage me to try to fix it myself, which I thought was very considerate and generous. However, I was unable to fix myself (turned out my particular model of refrigerator was not set up the way he assumed) so I called back and asked him to come out. He came out the next day, diagnosed the problem, and then ordered the part. He could have come back the next business day, but I could not be home for several days after that, and he accommodated my schedule, He misestimated his arrival time on both occasions, but it was not a problem for me (and I told him that) because I had arranged to be home all day both days (I am able to work at home fairly easily). It might be that if timing had been more important for me he would have arrived closer to the estimates, but I made it clear that it didn't matter that much to me.
He was polite, professional, and fixed the problem. He seemed very knowledgable about appliances and I will definitely call him first if I have an issue with another appliance.
- LYNNE W.

Appliance Repair Services in Statesville, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

123 APPLIANCE REPAIR

11021 DOWNS RD
Pineville

A.C.E. Contracting Services, LLC

1121 West Charlotte Ave
Mount Holly

Advanced Green & Cool CO2 Refrigeration

10501 Providence Arbours Dr
Charlotte

AL HOLMES APPLIANCES

321 S GREENBRIAR RD
Statesville

All About The Pipes Plumbing Inc

4913 Chastain Ave
Charlotte

American Electronics Inc.

PO BOX 2395
Gastonia

Appliance Medic CLT

2013 Cambridge Beltway Dr
Charlotte

APPLIANCE REPAIR SERVICE

31 S. Talbert Blvd. 320
Lexington

ARD Electrical

2101 Eagle Pass Ct
Matthews

BRADLEY ELECTRICAL SVC

P.O. Box 356
Woodleaf

Bustle Heating & Cooling

PO Box 5157
Statesville

Buyers Protection Group (BPG)

4300 Alexander Drive

carney electric

P.O. Box 1396

Carolina Fitness Equipment

3000 Planters place

Charlotte Appliance Repair Men

7427 Edenbridge Ln
Charlotte

Choice Home Warranty

1090 King Georges Post Rd

COMFORT CONTROL

6150 Brookshire Blvd Ste H
Charlotte

Concord Appliance Repair Men

843 Devonshire Dr NW #A8439
Concord,

Cool And Clear

7407 Pine Bluff Circle
Charlotte

Cornelius Appliance Repair Men

21222 Nautique Blvd #B7544
Cornelius,

Davidson Appliance Repair Men

4557 Davidson Gateway Dr #C6547
Davidson,

DiFabion Remodeling Inc

1070 Van Buren Ave
Indian Trail

Eager Beaver Handyman Service

6300 Cameron Forest Ln
Charlotte

Freeze Refrigeration Inc

PO Box 1479 - 168 Linwood Rd
Mooresville

FRONTIER REALTY

PO BOX 481237
Charlotte

GE Factory Service

20476 Chartwell Center Drive
Cornelius

Ge Factory Service

8936 NorthPointe Executive Drive

GE Factory Service

1114 Old Concord Road
Salisbury

GE Factory Service

169 Gasoline Alley
Mooresville

GE Factory Service

1906 Bancroft Street
Charlotte

Geek Squad - Best Buy

3054 E FRANKLIN BLVD
Gastonia

Geek Squad - Best Buy

1775 CHAMBERSIDE DR

Geek Squad - Best Buy

1055 Metropolitan Ave
Charlotte

Geek Squad - Best Buy

10600 Centrum Pkwy
Pineville

Geek Squad - Best Buy

10221 Perimeter Pkwy
Charlotte

Geek Squad - Best Buy

9839 Rea Rd
Charlotte

Geek Squad - Best Buy

14125 River Gate Pkwy
Charlotte

Geek Squad - Best Buy

2109 Matthews Township Pkwy
Matthews

Harrisburg Appliance Repair Men

4531 Main Street,#B2967,
Harrisburg,

High Tech Home Warranties

PO Box 24881
Raleigh

Huntersville Appliance Repair Men

8701 Pinnacle Cross Dr #D5488
Huntersville,

Imported Stone Countertops-Granite-Quartz-Marble

741 Westinghouse Boulevard
Charlotte

IRV Plumbing & Electric

362 Crompton St
Charlotte

JP's Plumbing & Heating

235 N Center St
Statesville

Kannapolis Appliance Repair Men

11000 Coopers Ridge Dr #B3200
Kannapolis,

Lee Mackey Plumbing

7023 Ludwig Dr
Charlotte

Matthews Appliance Repair Men

13125 Cameron Matthews Dr #E8833
Matthews,

MCF Services LLC

1058 north wendover rd
Charlotte

MD Total Home Services

3023 Hornell PL
Charlotte

Mint Hill Appliance Repair Men

4616 Stoney Trace Dr #F7022
Mint Hill,

MUTAZZ SERVICES LLC

401 HAWTHORNE LN SUTIE 161
Charlotte

Norman's Home Improvement LLC

PO Box 480604
Charlotte

PastorHandyman

130 Meadow Pond
Mooresville

Pineville Appliance Repair Men

12821 Meadow Creek Ln #G8201
Pineville,

PLAZA APPLIANCE MART

11523D CAROLINA PLACE PKWY
Pineville

Plumbers Charlotte

6420 Rea Road, Suite A1331
Charlotte

Primary Care Associates of Lake Norman

202 Williamson Rd
Mooresville

Professional Appliance Service

PO Box 473301
Charlotte

R V & Camper Refrigeration

5808 Stockbridge Dr
Monroe

RACE CITY APPLIANCE

1150 N MAIN ST
Mooresville

RADIO TV & APPLIANCE

5820 KirkWynd Commons Dr
Charlotte

Rescue Link

8880 Ward Pkwy

Rick's Appliance Service

1315 Sugar Hollow Rd.
Charlotte

Statesville Appliance Repair

123 North Center Street,
Statesville

Statesville Appliance Repair

1507 East Broad Street,
Statesville

Tarheel appliance

1300 coker ave
Charlotte

White Electric Co

1025 Watts DR
Charlotte

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