Neli Virtual Appliance Repair

A 473 Reviews

Founded 2016 •

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Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2020

Business Highlights

Women Owned & OperatedWomen Owned & Operated
Veteran Owned & OperatedVeteran Owned & Operated
Se Habla EspañolSe Habla Español

Service Categories

Licensing

No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Sunday
8:00 AM - 3:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM

Company Contact

143 Charlotte Ave

Sanford, NC 27330

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Description

COVID-19 SAFE VIRTUAL SERVICE. Virtually diagnose and/or repair your appliances today without anyone stepping foot inside your home! For $35 you can take control of your home appliance repairs via video chat or text with a certified technician when it’s convenient for you. Just make an appointment and tell us what’s going on. Neli’s advanced camera sharing ability, user-friendly chat features, and certified technicians will guide you over the phone through your appliance diagnosis and repair. Schedule your appointment today at nelihome.com or call us at (833) 876 0900!...

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Verified Reviews

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473 Total Reviews
Reviews by Rating
A Rated
350
B Rated
26
C Rated
21
D Rated
16
F Rated
61
Read reviews by category
appliance repair (450)small appliance repair (38)computer training (1)
Showing 1-10 of 473 reviews
A

RATED

01/19/2021

The technician walked me through diagnosing the problem and resetting the fridge. We are waiting to see if resetting the system solves the problem. The whole session lasted just under 45 minutes.

DESCRIPTION OF WORK
Our refrigerator wasn’t getting as cold as it should.

CATEGORY appliance repair

COST $35

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/18/2021

A

RATED

01/18/2021

Great - visit was virtual, identified parts needed etc After diagnosis of problem

DESCRIPTION OF WORK
Advice on dishwasher repair

CATEGORY appliance repair

COST $35

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/18/2021

A

RATED

01/16/2021

Great experience. Harmond W diagnosed the issue within the first 10 minutes of our interactive video session. He immediately followed up with the part number of the part which had likely failed and a link to Sears PartsDirect to order the part. After our session I removed the wall oven from the kitchen cabinet enclosure, found the suspected part, and confirmed it had indeed failed (as we had discu...

DESCRIPTION OF WORK
Diagnosis of a GE wall oven's failure to bake/broil.

CATEGORY appliance repair

COST $35

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/15/2021

A

RATED

01/15/2021

Great service. Especially during pandemic!

DESCRIPTION OF WORK
dishwasher repair

CATEGORY appliance repair

COST $35

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/01/2021

A

RATED

01/14/2021

Perfect. Andre was so patient. He was not leaving our home until he got the job done.

DESCRIPTION OF WORK
Repair dishwasher

CATEGORY appliance repair

COST $262

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/08/2021

A

RATED

01/14/2021

Harmond was super patient and helpful.

DESCRIPTION OF WORK
Freezer repair

CATEGORY appliance repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/14/2021

A

RATED

01/09/2021

I used the Neli service, where the tech connects with you via video chat and then walks you through troubleshooting and repair. I’m pretty handy so this seemed like a route that would work for me. Once we got connected we got right to work and figured out what the issue was and how to repair it. I had to run to hardware store to get the correct tool to make the fix, but Bob, the tech I worked with...

DESCRIPTION OF WORK
Oven wasn’t heating.

CATEGORY appliance repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/08/2021

A

RATED

01/08/2021

Great! We had a one hour virtual appointment to diagnose the problem with our dryer, James emailed us the part number to allow us to shop around and get it at a good price, and walked us through how we would install it once it arrives. He was knowledgeable, kind and very helpful.

DESCRIPTION OF WORK
Dryer repair

CATEGORY appliance repair

COST $35

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/07/2021

D

RATED

01/07/2021

I specifically request freezer repair, but the man who was sent was not qualified to handle refrigerant. How could he possibly be qualified to repair a freezer, unless it was something simple like plugging it in? He actually said he was just more of a handyman, not a repair person. He checked the voltage or something and then said we should call another repair company like Sears. And for this we p...

DESCRIPTION OF WORK
Freezer repair

CATEGORY appliance repair

COST $190

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/07/2021

SERVICE PROVIDER RESPONSE

This is not a review of Neli's service. We do not send technicians into your home. With our service, Nelli Virtual Appliance Repair, we work with you virtually for only $35. During your virtual video chat appointment, the technician works with you to diagnose the problem and guide you through any kind of repair or part replacement. Try us today! nelihome.com
A

RATED

01/07/2021

Had to go through the process several times but it worked as it was supposed to. Machine works like new again.

DESCRIPTION OF WORK
Reset washing machine computer

CATEGORY appliance repair

HIRE AGAIN? Yes

WORK COMPLETED ON 01/07/2021

Services Offered

Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.

Services Not Offered

Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, Discover, American Express
Emergency Service
No
Warranties
Yes