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Moving reviews in Sanford

Real People ~ Real Reviews ~ Real Results

  • Great! Everyone was very helpful, professional, careful, and courteous! They are now our favorite mover for sure! The whole team was very nice, willing and able, handled each item with care above and beyond expectations.
    - William P.
  • This is the worst experience I've ever had with a moving company, and I've moved locally and throughout the country. The guys that were sent over by the owner were unprofessional and complained about the company itself. I had a travertine marble table which they dropped and broke, even after I advised the mover that the table was a two man job, due to the weight of the table and the fact that he had to go down 2 flights of stairs. I have since been trying to get with the owner who is avoiding the whole situation and my calls. I guess if you pay a cheap price you get cheap service and they'll break up your belongings.
    - Meko S.
  • When the supervisor, Rob, came by a week earlier to do a site survey and provide an estimate, he was friendly and courteous. On moving day, the three-man crew showed up an hour early without calling to tell me they were going to be early. However, they took good precautions to protect the doorway, walls, and hardwood floors as they loaded the truck. They worked quickly and professionally, taking special care to protect my wall art and furniture. They worked without mistake, but I also took care to make sure that delicate items like a plasma TV, large wooden dining table, and dresser were packed correctly. The unload went just as smoothly at the new house. I would absolutely hire them again, because they do good work and they're trustworthy. Their rates seem to be near the higher end of companies I looked at, but I picked them because I was impressed with their responsiveness and attention to detail--and when a company is moving all of your possessions, you aren't only shopping price.
    - Mark H.
  • There was no worst part. The best part was it was cheaper compared to everyone else. The other companies had to drive from 20 to 30 minutes away and this company was right down the street. It is just cheaper that way.
    - John J.
  • Sam and 2 crews arrived on time with 2 trucks-just in case 2nd truck was needed- and efficiently and carefully loaded all of our belongings into the first truck. Moved all of the furniture including many breakables from our 4 bedroom house very carefully to a storage unit at some distance away. Sam and his crew worked diligently throughout 3 separate rainstorms kEeping our belongings dry and safe and efficiently packing our storage unit so we did not need to rent another one. We were very pleased with the excellent service and would highly recommend them! Pricing was very reasonable as well.
    - Alice R.
  • My interaction with them was with one employee who was the estimator. He came later than he said he would be here. When he got here though, it appeared, based on my earlier moves, that he knew exactly what to look for with the estimate. He was one of three companies that gave me a fixed price contract offer; all the others gave a price that could change. He was pretty professional and polite. I would use them again in the future; in fact, they will be moving next month.
    - James F.
  • We moved from Michigan  to North Carolina in February 2011.  We got estimates from Stevens Worldwide from Waterford, MI, Mayflower Premier Relocations, and Corrigan Van Lines.  We chose Stevens primarily due to price.  I was concerned that shuttle service would be required in NC and only Stevens broke out that charge of about $750 so that I would save that money in unneeded.  The other 2 bundled the shuttle charge into their estimates.

    Our salesman, John, was very helpful, cooperative and responsive. Everything looked good until the actual move.  We packed all our own things with the exception of a few special items we wanted Stevens to be responsible for.

    We had been guaranteed that all doors, floors, railings etc, in our home would be padded and protected, however no padding or protection whatsoever was provided.  The helpers were polite but clearly annoyed with the driver who frequently sent them back inside with furniture that had not been padded or protected.  The helpers expected to be done by 2 or 3:00 PM but did not finish until 8:15 PM.  The only pieces of moving equipment available were one hand truck with a canvass strap and 2 dollies.

    The real problems surfaced at our new home.  When the furniture was brought in the damage was extensive.  Our 30 year old teak dining table suffered the worst.  The surface of the leaves and table top were deeply gouged.  The trestle style leg on one end was broken.  They must have piled hundreds of pounds of stuff on the table inside the truck to cause such extensive damage.  We also had two 30 x 40 inch framed mirrors that we purchased and never used, so we paid Stevens to pack them.  I was shocked that their packing had left all 4 corners of both mirrors unprotected and they were crushed.  In addition, the frames were cracked through at the corners.  Stevens also caused numerous small dents and scratches to our bedroom and office wooden furniture. They had no moving equipment in NC other than 2 dollies.  In fact, they used my light duty hand truck to move many of the boxes we had packed down our 100 foot driveway.  

    We had a fully packed very heavy 5 drawer steel filing cabinet that was taken out on Steven?s hand truck.  When they delivered it without a hand truck I offered to unlock it and remove the drawers to reduce the weight but the movers refused.  Instead they ?walked? it up the brick entrance stairs, one corner at a time, and cracked the corners off many of the bricks.

    We reported the damage immediately, but getting a response from Stevens proved to be an exercise in frustration.  Communications to the people at HQ, who are supposed to handle damage claims, were ignored.  Each time we had to reach out to our sales person in order to get any response whatsoever from HQ.  They did arrange for a local furniture restorer to repair our dining table but his work was atrocious.  Gouges in the wood were colored over but still clearly visible.  Hinges on leaves are still bent.  The ?repaired? trestle legs are not stable and the table top is no longer securely attached to the base.  We complained but Stevens? response was to cut a check for about $550 to cover all damages.  We cashed it because we were tired of fighting over it.  Later, our salesman persuaded the VP of Risk Management to call us personally.  He admitted that he had not yet reviewed the file but offered many excuses.  Even though we told him that we had cashed the settlement check, he promised to review our file personally and get back to us promptly.  What a joke!  I contacted his office three weeks later but they did not ever respond.

    We should have listened to our realtor who recommended Corrigan  based on the experience of his clients.  He described their moving skills as ?flawless?.  If I had it to do over I would pay the extra $750 and avoid the stress and damaged furniture.
    - Richard E.
  • It was a slow process and took 3 data but we had lots of stuff
    - Kim B.
  • Great company. Got the job done in half the time quoted, saving me money.
    - David F.
  • unknown
    - Michael B.
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Moving Companies in Sanford

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