Comfort Monster Heating & Air / G&M

A37 REVIEWS

Founded 1978 • Angie's List since September 2007

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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

5025 Departure Dr Suite 101

Raleigh, NC 27616

Description

At Comfort Monster, we live by our motto, "Service So Good... It's Scary!" There are reasons why we were recently voted IndyWeek's Best of the Triangle for HVAC, why we have such a high rating on Angie's List and other review sites, and why our customers call us back to their homes year after year. Our technicians average more than 10 years of experience, and they get no incentives for selling you anything. Their focus is on helping you make informed HVAC decisions, not pushing services you don't need. Our system replacement estimates are always no-obligation and 100% free, and we will make financing your new system easy. A few of our credentials: NATE certified, Carrier Factory Authorized Dealer, licensed and insured....

Verified Reviews

37 Total Reviews
Reviews by Rating
A Rated
31
B Rated
2
C Rated
2
D Rated
1
F Rated
0
Read reviews by category
hvac repair (37)
Showing 1-10 of 37 reviews
A

RATED

01/28/2020

Short: Had them replace my upstairs full HVAC system, completely walked through all possible options to make it perfect and extremely happy with every single employee that I came in contact with from Jon the owner, to Jordy the air flow expert to the installers Wayne and Kevin. Will only use them for service/maintenance/issues going forward. Long: We had a different AC company come out for a tune ...

DESCRIPTION OF WORK
New HVAC system

CATEGORY heating & air conditioning/hvac

COST $9,159

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/28/2020

SERVICE PROVIDER RESPONSE

Thanks so much for the detailed review! We were so glad to be able to help you!
A

RATED

10/10/2018

Flawlessly, as best as I can tell here the day after the service was completed. Neatest job done by any provider for this kind of service, and this is our 4th heat pump system at this address.

DESCRIPTION OF WORK
Replace split heat pump system

CATEGORY heating & air conditioning/hvac

COST $7,600

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/09/2018

SERVICE PROVIDER RESPONSE

Thank you for taking the time to write a review! We do expect all our technicians to leave customers' homes and businesses at least as clean as when they arrive.
A

RATED

09/23/2018

I did not use any of the recommended Contractors, you should change this “survey” to allow the user/ homeowner to enter “other” rather than forcing them to comment on your fixed list of contractors. Your approach forces folks to skip your survey altogether since none of the contractors apply. I used Home Depot who contracts out to ARS Rescue Rooter. They performed the most detailed review of my ho...

DESCRIPTION OF WORK
NOTHING BY YOUR CONTRACTORS

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 09/23/2018

A

RATED

06/21/2018

Awesome! Fantastic! Better than expected! If I could give it a 10 star rating, I would! And I don’t give out 100% customer satisfaction reviews often, or for that matter, most times I am too busy to write reviews! I found Jon on FB through a friend whose AC was also broken. I messaged Jon early in the morning, prior to the start of business hours, and got a response immediately. He then personally...

DESCRIPTION OF WORK
My three year old AC stopped working

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/21/2018

SERVICE PROVIDER RESPONSE

Thanks so much for the detailed review! We were so glad to be able to help you!
A

RATED

05/03/2018

They arrived on time and were very good at communicating about the job. The work was completed on time.

DESCRIPTION OF WORK
Install New gas line

CATEGORY heating & air conditioning/hvac

COST $750

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/03/2018

SERVICE PROVIDER RESPONSE

Thanks for choosing us and for taking the time to write this review!
A

RATED

09/21/2017

Comfort Monster gave us 3 different options to choose from, they came on schedule and did a fantastic job. It was a pleasure working with them and highly recommend.

DESCRIPTION OF WORK
Mini-split unit installed in the attic we are finishing.

CATEGORY heating & air conditioning/hvac

COST $2,800

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/21/2017

A

RATED

09/18/2017

They have been very good to us. We felt the price was very competitive. Everything is what we would expect from anyone. I think they do a very thorough job. They are very pleasant and easy to work with. The work takes 30-40 minutes depending on whether they have to do something. They show identification and then get to work. They clean up really well. If it's raining or anything they put those lit...

DESCRIPTION OF WORK
Regular maintenance.

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/18/2017

SERVICE PROVIDER RESPONSE

Thanks for the great ratings! We appreciate your business!
A

RATED

09/08/2017

The technicians showed up on time and quickly evaluated the situation and installed the new condensate pipe. Martin and Ed wee courteous and efficient. My wife can be hard on contractors because she won't accept less than a perfect job. She was extremely pleased with Martin, Ed and Comfort Monster. We will definitely use them again..

DESCRIPTION OF WORK
We discovered mold on one of our kitchen walls and traced it back to a clogged condensate pipe from the attic air conditioner to outside.

CATEGORY heating & air conditioning/hvac

COST $425

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/16/2017

SERVICE PROVIDER RESPONSE

We're so glad we were able to help you guys and that we met your wife's high standards! Thanks for the review!
A

RATED

09/05/2017

Good estimate, great workmen - all done on time. Would definitely hire again.

DESCRIPTION OF WORK
Install an attic mini-split.

CATEGORY heating & air conditioning/hvac

COST $5,800

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/05/2017

SERVICE PROVIDER RESPONSE

Thank you for the great review! We look forward to helping you again next time you need us!
A

RATED

08/03/2017

Great! It turns out we were lucky and only needed a capacitor replaced. The visit was quick to arrange, and they arrived on time. They were very professional the whole time. They have since come again to maintain our A/C units. The scheduling is great, they call to make sure things are on time, and you receive text messages with updates.

DESCRIPTION OF WORK
A/C broke on a hot summer day.

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/20/2017

SERVICE PROVIDER RESPONSE

Thanks for the great review! We're so glad we were able to get your home comfortable again quickly!

Services Offered

Residential & commercial furnaces, air conditioners, heat pumps installations, repairs & replacement.

Services Not Offered

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General Information
Licensed
Yes
Bonded
No
Insured
Yes
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Senior Discount
No
Emergency Service
Yes
Warranties
Yes
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.