Air Experts Heating & Cooling

A 3215 Reviews

Founded 1986 • Angie's List since June 2006

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Licensed
Insured
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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

7 Rupert Rd

Raleigh, NC 27603

Description

We keep your heating and cooling equipment working properly, performing at peak efficiency while insuring your comfort and keeping your air safe. We Guarantee 100% Satisfaction with all our work. The professionals at Air Experts have been providing comprehensive HVAC services to the residents of Raleigh, Durham, and Chapel Hill since 1986....

Verified Reviews

3215 Total Reviews
Reviews by Rating
A Rated
2731
B Rated
242
C Rated
103
D Rated
65
F Rated
74
Read reviews by category
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Showing 1-10 of 3215 reviews
A

RATED

05/18/2020

Everything went very well and they were very efficient. They said it would take six hours but they were done before that. We are very happy with their work and the new system is amazing!

DESCRIPTION OF WORK
A new AC system

CATEGORY heating & air conditioning/hvac, air duct cleaning

COST $10,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/14/2020

A

RATED

02/23/2020

We are very pleased. From the sales representative through the installation everything went well. We felt that the pricing was more than fair when compared to another company. Everything was very professional and appears to be well done and performing up to expectations. They would have installed it the next day after our decision was made if we had been able to do so.

DESCRIPTION OF WORK
Furnace and air conditioner replaced.

CATEGORY heating & air conditioning/hvac

COST $8,111

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/18/2020

C

RATED

02/20/2020

I don't remember hiring these people or what they might have done for me. I am sorry, but you won't let me delete this.

DESCRIPTION OF WORK
?????????????

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 02/19/2020

A

RATED

01/20/2020

Air Experts offered to come the same COLD night I discovered the furnace not working properly. However, I scheduled for the next day and they were here exactly when promised. The technician Fixed the problem within the hour and left everything in place! What a relief to have this taken care of so quickly.

DESCRIPTION OF WORK
Furnace maintenance

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/18/2020

SERVICE PROVIDER RESPONSE

Dear C.J. We're grateful for your feedback and so glad that we could quickly solve the problem. Please reach out if there's anything else we can do for you. Thank you for choosing Air Experts!
A

RATED

10/01/2019

It went great! We started using them about a year ago. They are always very efficient and on time. Their prices are reasonable and they are just really pleasant people to work with. I would highly recommend them.

DESCRIPTION OF WORK
Routine maintenance and repairs on our A/C unit

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/15/2019

SERVICE PROVIDER RESPONSE

We are truly grateful for the feedback! Please reach out if there's anything else we can do for you. Thank you for choosing Air Experts!
D

RATED

07/17/2019

Yesterday, I had “Air Experts” Heating and Air Conditioning Services in Cary, NC out due to the HVAC system for upstairs not cooling properly. The technician arrived during the scheduled arrival time. He was here for a few minutes before he told me that that the unit needed a capacitor replaced. He quoted me a price and I agreed to have the repair done. The technician mentioned that the system is ...

DESCRIPTION OF WORK
HVAC not cooling properly-

CATEGORY heating & air conditioning/hvac

COST $324

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/17/2019

Images

Photo for Air Experts Heating & Cooling - 7 Rupert Rd, Raleigh, NC - 37990031

SERVICE PROVIDER RESPONSE

Thank you for taking the time to leave feedback. I'm sorry to read about the issues with the technician recommending a new system. When they come out, they'll go over the AC or heating system and not only fix the immediate issue but also give recommendations based on their findings. It was not the technicians intention to be pushy and he regrets that it came across that way. His intention was to p...
D

RATED

07/17/2019

Bought the $79.00 dollar coupon for a/c inspection in which it guarantees it will find the problem. tech ended up charging me $230 dollars for it and I have zero idea why.

DESCRIPTION OF WORK
A/C inspection.

CATEGORY heating & air conditioning/hvac

COST $230

WORK COMPLETED ON 07/11/2019

A

RATED

06/15/2019

The service was perfect and wonderful.

DESCRIPTION OF WORK
Fixed the air conditioning unit.

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/08/2019

SERVICE PROVIDER RESPONSE

Thank you for taking the time to review our company. We appreciate your business and support!
D

RATED

03/24/2019

I have a AC unit installed on 2016. After 3 years, the base of outside unit start uneven I have another old unit installed 20 years by builder. Its base is solid. Clearly, Air Experts didn't install the base professionally and correctly. I called them again this week and hope they can tune the base of the outside unit to keep even. The first they mentioned is to charge me.

DESCRIPTION OF WORK
Bad installation quality at outside unit.

CATEGORY heating & air conditioning/hvac

COST $6,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 05/15/2016

Images

Photo for Air Experts Heating & Cooling - 7 Rupert Rd, Raleigh, NC - 37778736

+1 More

SERVICE PROVIDER RESPONSE

We are grateful for your feedback. Our goal is always 100% satisfaction. After 3 years, the soil under the unit settled causing the unit to become unbalanced. It is my understanding that this issue has been resolved free of charge. If you remain unsatisfied with the level of service provided, please contact our office at 919-890-7789. I hope you will consider having regular maintenance performed o...
A

RATED

02/12/2019

5 stars. Very professional friendly people. All of them. They care

DESCRIPTION OF WORK
replaced furnace and air conditioning

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/01/2018

SERVICE PROVIDER RESPONSE

Thank you for taking the time to review our company. We appreciate your business and support!

Services Offered

Heating & Air Conditioning Service Repair, Maintenance & System Replacements, Indoor Air Quality Products, Services.

Services Not Offered

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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Senior Discount
5%
Emergency Service
Yes
Warranties
Yes