Everything started out fantastic. The salesman worked around my schedule to come out and give me quotes for new gutters and downspouts on two houses. After getting a number of quotes, I decided on Gutter Solutions (chimneysplusgutters.com) for a number of reasons: 1) They seemed extremely profession and easy to work with. 2) Warranty was longer than others (10 years). 3) All my questions were answered in a positive manner and without seeming to be put out.
Install date started mediocre and got worse as time progressed. It was about 11am and I called Don to tell him about my concerns and he suggested I speak directly to the installers and call back if I had any concerns. I went out to speak with them and they were asleep, one in my driveway the other in the back of the truck. After some back forth, I had them remove all the gutters on the front of house #1, because of shoddy work and their inability to properly set the gutters on an angled surface with the "custom spacers" they quoted me. Later I had to have the head installer remove some drip edge, because he was putting it on crooked, which was apparently not visible from the roof where he was installing it. After a bit of trying to convince me it was ok, he came down and looked at it and realize I was right. There were a number of other issues that arose, like putting on the wrong bottom curved downspout pieces, not properly leveling the (~60' run) gutter on back of house #1, etc. They cut corners at every turn. E.g.: The downspouts are connected to the gutters without the appropriate connectors. They cut out a hole in the gutter and attached the downspouts to the triangle cutouts. Instead of using downspout bracket/mounts, they cut sections of downspout and used those, leave sharp edges all over the place. A lot of the drip edge that was installed was pieced together with what looks like scraps and is not level with the roof line. By the end of the second day I was so frustrated with the work being done, I just wanted them to leave. When I tried to pay the bill with my credit card, I was asked to pay by check. So I paid by check and the receipt that I received in email mentioned the ease of paying online. What!?!?! Anyhow, I would never use these folks again for anything. I had decided I wasn't going to write a review because there was much more bad than good to write in my review. But when I went out to put up my Christmas lights today, I got a good up close look at some of the lousy work that was done. Stay clear!!! UPDATE: I received a phone call from Charlie Quaile, the owner. We spoke at length about my issues and concerns. He came to my home and we got up on the ladder and created a check list of items. Within a couple of days, he had a crew back out to take care of all the items we discussed. He even threw in gutter guards for the second floor gutters. I have changed my mark from a D to a B, namely because the pricing is a bit high in my opinion and I'm averaging the followup work with the original work. It should be noted, however, that after working with Charlie and (this time) his "A Team", I feel much better about the company and the work than I originally had. I also remembered one of my golden rules: If I'm not satisfied, see the boss. For a number of personal reasons, I just settled and let things fester. I really should have gone back to speak with Charlie on when the job was first done.
