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Find Top-Rated Pineville Upholstery Cleaners

There are 12 top-rated upholstery cleaners in your area.

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Upholstery Cleaning reviews in Pineville

Real People ~ Real Reviews ~ Real Results

  • It didn't go well - they never showed up. When I made the appt. they gave me a 2 hour window from 2-4pm. I asked if I could be nearer to 2pm and explained why, but they couldn't guarantee that - okay that's fair. I I didn't receive any confirmation call for the appt. I called to confirm on the day of tha appt. at around 2:30p and I was told to expect him about 3:30pm - no mention of him running behind. At 4pm I had heard nothing from the company so I called to check in and the appt. person was not even aware they hadn't showed up. She did apologize, but didn't offer a time they might be there or a "let me call and see what's going on." I cancelled the appt. telling them a courtesy call would have been nice. At around 4:30 pm I got a call from the service person apologizing for not showing up. He said his van had broken down that MORNING and that's why he was running behind. I feel they should have called in the morning, let me know the situation, and let me decide then if I wanted to reschedule then, instead of letting me sit around waiting. He apologized for not calling, but said he could be there in 10- 15 minutes or I could reschedule for another day. I declined both and have scheduled another company to do the job. I would never recommend them - very poor communication and customer service .A quick phone call of expected delay and a choice to wait or reschedule would have made all the difference.
    - Beth H.
  •  After 10 years knowing the company I would highly recommend it to every single person I know. The ladies are fabulous, professional, and paid careful attention to the details. The office is always responsive to any emails or phone calls made and all issues (the few) are always fixed immediately. I trust this company, the people they hire, and the top-notch service it always provides. 
    - Sabrina G.
  • Purchased a "BIG DEAL" for upholstery cleaning. Made a appointment for a Saturday and I was informed they were booked with a large commercial job. Fine. asked if they had an opening on the next several Saturdays out. The answer I received was that Saturday appoitments were just for commercial jobs and residential jobs where only during the week. I then asked why their hours on the web states Saturday appoitments. No answer. After I asked for a refund they then came back to me and said they could do it on a Sunday. Sorry that is a day of rest.
    Thank you
    G
    - Gregory O.
  • My friend, Tricia Donovan, told me she had used Oxymagic to clean her couch and chair. She was so excited about the quality of the cleaning. I needed my carpets cleaned and one upholstered recliner chair.

    On Monday, February 27, 2012 I called Oxymagic. Eileen answered. I told her how Tricia had recommended them. I asked her for an estimate of what it would cost to do 4 bedrooms and a living room. She said, $174.00. I asked her if they would clean the carpet in the closet for the master bedroom. She said they usually did that free if it wasn't too big. I told her that it wasn't very big. Then I asked her how much it would be to clean a recliner chair. She said it would be $39.00.

    I've had my carpets cleaned by other companies in the past. I thought their prices were probably comparable to them. The website said that this type of cleaning got out allergens and didn't wet the carpet through and through, just on the top surface. The fact that it wouldn't take long to dry sounded good to me.

    Eileen asked me when I was thinking about getting my carpets done. I told her Wednesday. She said she had an opening at 11:00 a.m. I told her that would be great.

    On Wednesday, February 29, 2012 at about 10:15 a.m. Jonathan called and asked if it would be all right if he came about 30 minutes early. If he arrived at 10:35. I told him that would be fine.

    When Jonathan arrived, he introduced himself and asked me to show him the areas that I wanted cleaned. I showed him the four bedrooms, the closet, and the chair.

    I asked him how this worked. He said he sprayed the Oxymagic onto the carpet. It started working breaking down the dirt and the enzymes went to work. Then in five to ten minutes later he would vacuum it up. It would lift up all the dirt and grime and remove the stains from the top of the carpet. This system wouldn't push all the dirt and grime down into the carpet. 

    He asked me if I had any more questions. I told him, "No." Then he said, "Then I'm going out to bring in my equipment and materials."
    He filled a spray container with the oxymagic with water from my kitchen faucet. Then he sprayed one room. While it was working he sprayed another. Then he went back and vacuumed a room when its working time was over. When he finished all the carpets, he asked me to go check to see if they were done to my satisfaction. All the new chocolate stains came out. Stains that didn't come out were old stubborn ink, paint, and coffee stains that had not come out with steam cleaning either.

    Then he worked on the upholstered recliner. All of the chocolate stains came out. It looks really good. It took more than 24 hours to dry because it was so stained and because upholstery holds water more than carpet.

    It took approximately 2 hours to clean the 4 bedrooms, one closet, and one upholstered recliner.

    I gave him a check for $213.00 made out to Oxymagic.

    I am a happy camper. I really appreciate how diligent Jonathan was in doing an outstanding job of personally attacking each stain to get rid of it. He cares about his job and he wants his customers to be happy with the service he gives them. I asked him if I called again and I wanted him to do my carpets next time, would they send him? He said that they would put him on his route.

    When someone like Jonathan goes out of his way to do an outstanding job, I want to have them to come back, because I trust them.

    Thank you, OxyMagic. Thank you, Eileen for hiring people like Jonathan. Thank you. Jonathan for working hard to clean my carpets and chair.
    - Joan E.
  • Right on time. Guys did a great job. Fair pricing. Answered my questions.
    - Gregory O.
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Upholstery Cleaners in Pineville

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