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Pet Care & Health reviews in Pineville

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  • They've always been compassionate. Their location is right around the corner from me, that's how I started going to them to begin with. Their good at what they do. I have had positive experience except for the fact that it was what it was. They don't charge for euthanization.
    - FRED C.
  • Wonderful. Our doggies go there and they seem very well cared for and happy before and after. We get the bigger room for them. They go out once a day to play for a short time and we sometimes get an extra play time and snacks. Our doggies seem to be very happy. It is a little expensive for two dogs but we appreciate the care they get and knowing they are safe and well cared for. This last time was for 2 full days and one night.
    - Thomas F.
  • Dr Leslie is wonderful. He has treated all my rescue dogs. He has reasonable prices. Wonderful with my pets. Not much of a wait time, just 5 or 10 minutes. Great price and service. He is a country doctor with a country business, he helps everyone he can. He is not just in it for the bucks. He cares.
    - Catherine C.
  • We spent about $250. We go to them all the time. They're really good and they care for the animals, they get to know them, the doctor has pets of his own and he knows exactly what's going on with ours. He's knowledgeable, caring and personable.
    - Thomas F.
  • My dog goes to Banfield. They have an insurance plan that I pay $39.95 a month. Any time she gets sick, I can just bring her in, he'll be seen right away, They're very friendly an they care about your pets. They're very informative. They don't do more than what they have to do ad they explain what they're doing. This is the second year I've been going there.
    - Ajanaclair L.
  • Thisprovider gave me exceptional service for my dog! At $20 a visit, she came, and spent quality time with my little dog. She did a prep visit first to introduce herself and get acquainted with how we do things around here.  She's thorough and has thought of EVERYTHING.  She even made an extra key for herself, instead of having me  do it.  She'll water plants too, take in the mail, etc etc.  My dog loved her (and her helper) and i got a note every day (and texts and videos/pictures if i wanted them!) on her visit. i had an excellent vacation knowing my dog was being well taken care of.
    - LAURA B.
  • Summary:
    False representation of staff credentials
    Improper Due Diligence performed before recommending MAJOR Surgery
    Lack of accountability for decisions
    We called Carolinas Veterinary Medical Hospital to confirm if they had an orthopedic specialist on Staff. They said yes and referred us to Doctor Watson. We went to the doctor for a clicking noise that was emanating from the hip and knee causing substantial pain and leaving our dog unable to walk. We confirmed with Dr. Watson that we just had an ACL surgery performed and thought it may have some cause on the clicking symptom. Dr Watson performed an initial examination of our dog and took X-Rays. After the X-Rays were taken, Watson's initial conclusion was he did not know where the click noise was coming from. He confirmed the ACL was intact and didn't believe the ACL was reinjured. He did initial say that the ACL surger, which was performed by another Vet, was done a little differently, and felt there may be something sliding over the knee which is causing the knee to pop. He thought the Hips look beautiful and recommended us to rest our dog.
    During the discussion of the X-Rays, a vet tech advised Dr Watson that there was substantial clicking emanating from the hip. Dr. Watson then performed another examination and saw an irregular hip motion. Upon seeing an irregular hip motion, he told us he has NEVER in 20 years come across such a scenario where the X-Rays showed no Hip Dislocation but the HIP was moving in an irregular motion which suggested that ligament holding the Hip together has been torn. He then recommended surgery ASAP. I asked in the WORLD of possibilities, what else could be causing the click noise, as I did not have a trained eye and was unable to see an irregular hip motion. Dr. Watson confirmed there was nothing else he could suggest that would cause the clicking noise and thus surgery was our only option.
    We proceeded with the surgery which cost roughly 2500, plus another couple of grand for boarind, meds, x-rays, etc. We wanted to ensure the post care was done properly so we boarded our dog with the vet for roughly a month. As we called to check up on our dog, the Vet tecs confirmed he was doing excellent and recovery was proceeding well.
    Skip a month later, we pick up our dog, and the click noise is still there. Absolutely no progress was made. The Vet assured us that is was a major surgery and may take some more time to heal. Dr Watson's pitch was that the and quot;quality of lifeand quot; is what is most important and that our dog was putting sufficient weight on the knee to show that some progress was made. However, Dr Watson never actually saw the dog run to validate that statement. Our dog was limping when we picked him up. We then scheduled a follow-up visit to discuss why we went into Surgery.
    The follow-up visit was more like a chat with a politician. Dr watson mentioned his decision was a and quot;4th quarterand quot; decision and that he had to make a call. He said medicine is not like fixing a washing machine, its anatomy. He confirmed the symptom was isolated in the Hip and was resolute about our dog having a torn ligament. He said he wouldn't have done the surgery just for a click noise, but that there was an irregular hip motion that he saw during the 2nd examination. Dr Watson also changed his opinion of the X-Rays saying that after further review, there was some indication that the ligament was torn(thus justifying his surgery). However, before the surgery, this was not communicated. What really caught our ear was when Dr. Watson said we should be happy that he did the best he could. As if to suggest sometimes he doesn't try in surgeries. WHAT?! The conclusion of the follow-up visit was wait and see how our dog recovers.
    Skip a couple of months. No progress is made and our dog is still limping. Its clear as day that there was no torn ligament causing the click noise or the pain walking. After 3 months, you should see some progress. We request Dr. Watson to perform another examination. After putting our dog under, Dr. Watson performs some additional stretches on the knee and concludes the issue is not related to the Hip. The clicking noise is related to the knee.
    STOP. RIGHT HERE. You mean to tell me that simple strectch of the knee would have caused a different opinion and prevented us from undertaking a major surgery? WOW! Thanks for the proper due diligence performed before a major surgery.
    Moreover, we learned Dr. Watson is not a orthopedic specialist. Contrary to what was initially told to use by the Vet tech who answered the phone.
    Next, we saw an orthopedic specialist to understand what was going on. After about 5 minutes of examination, the specialist indicates that he is 90% sure our dog has a torn meniscus. He informs us that 30-40% of dogs with a torn ACL go on to have a torn meniscus. 30%-40%. WOW. That's a big number. That's so big that I would think it falls on anyone, with 20 years of experience, to rule that as a possibility causing a click noise or pain walking. Moreover, when the customer tells you about a prior ACL surgery, and to totally ignore that circumstance, falls into the category of negligence.
    The conclusion of this review is simple. If you haven't seen something in 20 years, how are you supposed to diagnose it without further consultation with your team, additional examination or research? Moreover, why was this simple stretch of the knee not performed before surgery was undertaken? If a torn meniscus occurs 30-40% of the time a dog has an ACL surgery, why was this not factored into the decision making process. The X-Rays showed absolutely no hip dislocation which would indicate the ligament is not torn. Finally, why did the staff recommend me to Dr. Watson who is not an orthopedic specialist?
    We asked Dr. Watson to contribute to the next major surgery our dog will have to undertake as a professional courtesy. The answer was no.

    - James B.
  • Alfredo is a gifted trainer. He is amazing. I used to have so much trouble trying to get Emma to do anything that I wanted her to do. Within minutes I learned how to communicate instructions to her and she followed them. It used to be so frustrating walking her and I was always afraid that she would unintentionally hurt me. She is like a new dog now. The day after training she was a little unsure about what she was supposed to do. That lasted about two minutes. As soon as I had her walk next to me it all came back to her and she has been amazing. We have been in situations now where she used to take off running and drag me. Now I can correct her behavior instantly. My neighbors are amazed at the difference in her behavior. No one can believe that she has only had one class!
    - Helene H.
  • I hesitated to give Queen City a negative review since the owners ended up not charging me when I complained.  But I decided Angie's List isn't worthwhile unless we are honest about our experiences and post reviews.  I hired them because my cat is old and needs pills twice a day.  I told them this up front, so I would have expected that they send someone experienced in giving cats pills. The person they sent had a lot of difficulty giving him pills even though he is a gentle cat.
    The litter box was full when I got home that evening, and she had been there in the morning, so it appeared she did not scoop it. Also their dry food bowls were empty, and I have never returned from a trip to find their bowls empty (they seem to sleep most of the time when I'm away and don't eat much).  So it appeared she also did not feed them.
    As I said, when I complained, the owners did not charge me, so they made it right.  But I won't use them again.
    - Heather B.
  • We've been going here for years. It is always expensive but we haven’t compared prices with anyone else. We initially started using them because they were close to where we lived but we've moved and we still go back there. We have a rapport built with them. They seem to be very thorough. They had to put our cat down in September and they were very understanding and compassionate. Their quality of work is good. They are responsive and can almost always fit us in. They are punctual and sometimes we have a few minutes to wait but not long.
    - JUDY K.
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Pet Care Providers in Pineville

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