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Audio Advice, Inc.

Founded 1978 • Angie's List since June 2006

A Rated | 17 Reviews

Description

Audio Advice, with locations in Raleigh and Charlotte, is the premier home entertainment provider and systems integrator in North Carolina and was named Best Specialty A/V Retailer in the United States by TWICE Magazine. We’ve won the Metro Bravo award for best place to buy a home media system every time since the creation of this prestigious Triangle area award. Since 1978 we have served our clients as both a retailer and custom systems installer. Over the years, we have continually expanded product offerings and services as the home entertainment industry has changed. Audio Advice has grown from stereo retailing to providing home theater, home contol, high performance audio, shading, and lighting control. Home security and computer networking are also part of our wide range of installation and integration services. The level of performance we provide for our retail, homeowner, and builder partners has earned us a reputation second to none. We are committed to good corporate citizenship, with an emphasis on energy conservation and environmental responsibility in our work. We have won more local and national awards than any other provider in the Carolinas. Our mission is to deliver unparalleled experiences and solutions to our customer every single day. If you are interested in how Audio Advice products and services can enhance your home and your life, please check here about how to work with us. Our History- Audio Advice turned 34 years old in 2012. Here is a brief overview of some of our changes and a look at where we are now for our long time friends and first time visitors. A Service Emphasis- For 34 years Audio Advice has served our clients as both a retailer and custom systems installer. Leon Shaw founded Audio Advice in 1978, and grew the company to be renowned in the Carolinas for high performance audio. His passion for great sound and video has fueled our growth as the leading provider of home entertainment systems in the Carolinas and gained access to the finest products and brands worldwide. From the beginning, Leon’s focus on customer service has set Audio Advice apart. Today as Chairman of the Board, Leon continues to place a top priority on great customer service, and has learned techniques from a variety of sources. He attended the Walt Disney School of Customer Service twice, each time bringing back ideas to help improve customer relations. “It can be as simple as bringing a lunch to a client at their home],” he says. Or it can be something more complex, and even more remarkable to the customer. “We had a client whose system went down during a lightning storm with guests at his house,” recalls Leon. “We were able to dial into his system while we were on the phone with him and correct the problem instantly.” A Systems Approach Adding additional expertise is Leon’s partner, Scott Newnam, company President and CEO. Prior to joining Audio Advice, Scott was CEO of a multi-million dollar software company that sold interactive technology to television networks and cable and satellite companies. His company won an Emmy Award for their technology work on DirecTV’s NFL Sunday Ticket. With a Harvard Business School background and experience leading his own software company, Scott brought Audio Advice unmatched experience in system building and delivery. A passionate consumer himself of home entertainment and home automation systems, Scott has led the Audio Advice initiative in designing and delivering music distribution and home automation systems. Our most notable development is our flagship Signature Series home automation system. It’s designed to be the best of its kind and has been featured in numerous publications. Scott started focus groups to learn exactly what people wanted in a home control system. Every single new version of our Signature Series goes through hundreds of hours of beta testing by Scott in his own home to make sure its perfect before we release it. You can read more about our Signature system in our blog: Audio Advice Signature System Scott also provides systems orientation to Audio Advice service principles. This approach is demonstrated in the Audio Advice facilities including a mini-home area integrated with our products, three system design conference rooms, and a high tech staging area for testing systems before they leave the facility. Before joining Audio Advice, Scott surveyed retail and installation businesses, concluding: “Customers want you in and out of their homes quickly,” noting that this is something companies often overlook. “Integrating and testing the product before it leaves your facility allows you to get in and out of a customer’s home more quickly with less opportunity for error. Ultimately this provides a better product and better experience for the customer.” ...

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Verified Reviews

A few reviews for this pro…

C

RATED

06/25/2017

Audio Advice, Pineville. They came the next day to review specs and offered a quote the following day. They were the most expensive. Their rep looked in the attic and told me speakers could not be placed in the ceiling. They didn’t carry some components that I wanted…so I would have to purchase those on my own. They were the most expensive (over 2 times Carolina Custom Mounts price) and had the lo...

DESCRIPTION OF WORK
Install TV over fireplace, add In-Wall and In-Ceiling Speakers.

CATEGORY home theater design

A

RATED

06/12/2017

We didn’t pay it, insurance paid it. We didn’t have to pay anything out of pocket.

DESCRIPTION OF WORK
Our house was struck by lightning, so we lost everything electronic, all of our pool equipment, everything went out. They came and did all of the replacements of the tvs, everything in the house. It was probably about $40,000 worth of work. They purchased all the stuff for us and did it all.

CATEGORY electrician,pool cleaners,home theater design,tv repair,electronic repair

A

RATED

06/12/2017

It was free. ?They?ve been to our house probably 15 times.

DESCRIPTION OF WORK
They were just checking in on some of our network connections that had been installed previously. We use them for all of our technical service. They do everything, anything that is audio/visual, A/V stuff in the house, tvs, computers, internet connection, surround system and things like that.

CATEGORY home theater design,computer repair

D

RATED

09/03/2013

Obviously they are not interested in small purchases.

DESCRIPTION OF WORK
I stopped in to inquire about a Home Theater System. I talked with one of the employees who said he's call to schedule an inspection. He never called and never returned my calls.

CATEGORY home theater design

A

RATED

11/04/2012

Looked like the house had been affected by an indirect lightning strike; insurance called and told me to obtain estimates: many components were damaged including a 55and quot; flat screen TV. Visited Audio Advice and they took it from there.Coordinated the purchase of the new TV, Dusty called me to set and appointment, technicians Steve and Mike arrived at exactly that time, brought in the new TV ...

DESCRIPTION OF WORK
They bought and installed new 60" flat screen TV; diagnosed other malfunctioning parts and replaced those, tidied up wiring; help service other TVs which we not workign at peak; all this over the course of three visits.

CATEGORY home theater design,cable tv service

Services Offered

Home theater design, home theater installation, home theater sales, home theater service, surround sound system design, surround sound system installation, universal remote control system, outdoor sound system, whole home entertainment & home entertainment equipment sales.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
American Express, Check, Discover, MasterCard, Visa
Senior Discount
No
Emergency Service
Yes
Warranties
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