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Auto Service reviews in Pilot Mountain

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    Pilot Engines Inc
    I was given a price to repair my engine. After the engine was out of my vehicle, Pilot Engines demanded a new water pump and radiator and said the warranty is void if you do not buy these parts. The people at this repair shop are very rude and demanding, the mechanics lack experience and also are selling parts that earn a profit. After the shop replaced the radiator, water pump, fan clutch, spark plugs, timing cover and distributor, its unclear why the shop did not replace a single hose that may leak and cause an overheated engine. Pilot Engines called and said my vehicle was ready and required CASH as the only method of payment accepted. After arriving to pick up the vehicle with a re-manufactured engine, I was told the CHECK ENGINE Light is on and was given some lame excuse that it needs all four oxygen sensors replaced. I also found out that ADVANCE AUTO PARTS supplies PILOT ENGINES with all the added replacement parts, including antifreeze that was included in the engine price. Pilot engines refused to make any repairs demanding nothing is wrong with the engine sold to me. The mechanics withheld the fact the engine is running LEAN and would lead to a catastrophic engine failure as indicated by the paperwork provided by this engine repair shop. My engine only has 2,700 miles on it because Pilot Engines has refused to remedy any of the problems with the install labor arising from DEFECTIVE WORKMANSHIP. The coolant bottle is empty every 50 miles, it leaks engine oil from improper installation of gaskets and a laboratory identified antifreeze in the engine oil fifty miles after changing the oil. When I drove this vehicle to their shop, it did not overheat and I had no problems other than the mechanical condition was questionable. After I paid a shop that claims to be an expert in engine repair, the vehicle never did run properly and would not pass any state safety inspection because there is an emission related problem that set the engine warning light. The engine also started leaking coolant and engine oil due to defective workmanship and Pilot engines refused any warranty repair beginning the day the vehicle was picked up from their place of business. I also had to deal with the stripped oil plug, additional damages caused by mechanics who lack experience and use power tools on everything. I had this vehicle checked out and was given a quote to fix the oil leak, and its two days labor to remedy a warranty issue and Pilot Engines refused to repair their own mistakes. This does not change the fact that my engine has antifreeze in the engine oil and that is another astronomical repair cost related to warranty issues denied by Pilot Engines. To FIX the problems with the engine installed by Pilot Engines will cost me more than the engine repair paid in good faith, and it is unreasonable for any customer to pay to have the same engine fixed two or three times because of defective workmanship and the shop blames their auto parts supplier for low quality materials ordered and installed by Pilot Engines Inc. I would not allow PILOT ENGINES, INC. to repair a lawnmower, and will not take another vehicle to their place of business because of all the problems experienced, the customer service is also not a priority... I worked in auto repair for many years an a technician (ASE Certified) and know that sometimes things go wrong, but any reputable business will promptly remedy the issues and not send their customers to another auto repair shop to fix their mistakes... BUYER BEWARE!!!
    - Phillip M.
  • A
    Pilot Engines Inc
    unknown
    - Stephanie G.
  • A
    Pilot Mountain Rapid Lube
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    - Jo Ann C.
  • A
    Pilot Mountain Rapid Lube
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    - Laura N.
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Auto Services in Pilot Mountain

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