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Eye Care reviews in Oak Island

  • F
    Vision Square Eye Care
    Had to have glasses reordered, could not see out of glasses, Finally gave the glasses back to them and requested a refund. It was determined by another Doctor that the Doctor at Vision Square wrote the prescription wrong. Prices were ridiculous on 1 pair of glasses. Vision Square did not reinstate insurance benefits as promised. Would never recommend them to ANYBODY.
    - Adrian P.
  • D
    LENS CRAFTERS

    we purchased a frame and lenses.  one lense fell our within 6 months. within one year, the lense fell out again except this time it fell into the ocean.. we were still within our one year time frame for the guarantee  so we emailed the company. no answerafter 3 months. so we purchased another pair of glasses from a competitor


    - Juanita S.
  • A
    Ogden Optical Center
    Fantastic 10/10 from start (July 10, 2014) to finish (July 12, 2014)! HIGHLY RECOMMENDED. Ogden Optical staff are 100% fair, honest, professional, fast, trustworthy and accomodating. Here is my story:
    • - My prescription eyeglass frames broke in 2 places on July 9, 2014 while I was on vacation in North Carolina (NC) as a non-US resident.
    • - I immediately phoned 4 optical stores and was told that: (a) the copy of my Canadian eyeglass prescription was not valid and/or had expired in NC; (b) a NC optometrist exam was necessary; (c) my current lenses could not be transferred into any new frames; (d) the glue that I had applied temporarily meant that the old lenses were not usable; and (e) that it would take 7-10 business days for my new prescription eyeglasses to arrive.
      - I then visited 1 of the 4 optical stores where staff said that new lenses with a new frame was the only option.
    • - At this point, I checked Angie's List and found Ogden Optical on July 10, 2014. During a quick phone call, the male staff member told me to please drop by because my Canadian eyeglass prescription was valid for 2 years in NC; and that they might be able to transfer my old lenses into new frames.
    • - On July 12 afternoon, 2014, I dropped into the Ogden Optical store and met Jennifer. Immediately, she chose 6 different frames for my old lenses. Once I quickly made my final selection of a designer frame, Jennifer made the replacement in approximately 20 minutes. I was absolutely shocked and delighted to be leaving her store, wearing a new pair of frames with my old lenses. Jennifer saved me over $120 for new lenses and provided fast, professional and friendly service. She also adjusted my prescription sunglasses and replaced a missing nose piece at no additional cost.
    • - I would not hesitate to recommend and revisit Jennifer and the Ogden Optical staff in the future ... thanks!

    - Wendy L.
  • A
    Travis Pickens

    Staff was excellent.

    Very professional and knowledgeable.

    Answered all of my questions and concerns.

    Quality products. Reasonably priced.

    Excellent offices.

    Would use them again.


    - John B.
  • B
    Cape Fear Retinal Associates
    During our most recent visit, It was just a few minutes from the time we arrived at the office until my husband was called to the exam room; although being from out-of-town, we may have been running a little late that day, we don't quite recall. The actual appointment with the doctor went about as usual. Dr. Charkoudian was prompt and very efficient in taking care of his needs; and he experienced no after-treatment discomfort such as eye pain or itching (as can sometimes occur with a procedure of this nature).
    We had to update my husband's insurance information due to a change in policy (which had occasioned a rescheduling of his initial follow-up for an appointment earlier this year). While Dr. Charkoudian is about everything a patient could ask for (and we would unhesitatingly recommend him to a friend or family member), sadly the office and billing staff of Cape Fear Retinal Associates could use some significant improvement in the way that they choose to communicate with their clients.
    While we have no basis of cost comparison at other similar medical offices for this same or similar health condition(s), these ongoing treatments are very expensive -- the EYLEAand reg; (aflibercept) medication comprising about 80% of the cost of treatment. Since our household income is currently rather limited, we receive some assistance from the Chronic Disease Fund to help offset this. At this juncture we are still waiting for the insurance company's resolution of our first, most recent claim to be finalized; so we cannot speak directly to that issue.
    However during our March visit, at check-in a strong implication was made from the Retinal Associates' office staff that we would no longer qualify for CDF assistance funding (despite our second application of late last year having already been approved for 2014), presumably because of the change in our insurance policy. We did not understand the reasons behind their immediate negative assumption (on which they did not attempt to elaborate). While our previous employer-subsidized policy had a higher deductible, it also covered procedures at 100% (and quot;out-of-pocket-maximumand quot;?) after that initial deductible was met. But since our new policy had just gone into effect days before, my husband's individual deductible had not yet been met; and we were hoping for the CDF grant to cover a substantial part (if not the entirety) of this initial cost . We are not entirely certain (due to the recent restructuring of the insurance industry and consequent change in available policies; along with the delays, online technical failures and absence of written policy documention available during the replacement coverage selection process) whether subsequent procedures for the remainder of this year will be covered at 70% or 100%. But this would make a potentially huge difference in our available household income for other basic living expenses during the remaining year, were such a large coinsurance/copay be assessed on ALL procedures performed.
    But regarding the Cape Fear Retinal Association office staff's mannerisms in general, they have bordered on rude at times. Early on in the doctor-patient relationship, upon check-out we were strongly pressured to sign a financial agreement to pay a fixed amount per month on our account. This we did and to the best of our knowledge haven't missed or been late on any payments, as it is set up as an automatic draft from our bank. Some time later we had also made a very large (for us) one-time lump-sum down payment on our account; which (to our surprise and dismay) apparently did not help offset or grant us any grace period or other considerations at all regarding the previous arrangements we had made.
    According to the monthly statements they send, we are currently carrying an account balance approximately equal to the costs of one individual treatment (following insurance deduction allowances). We're not really sure whether this represents older or newer charges, because the way they have their invoice statements set up is very confusing to us; and we don't see any of our monthly payments being applied to the account (i.e., there is no corresponding single itemization visible on the balance sheets). Once we had a member of their billing staff call us back and try to explain; but she was so condescending and unhelpful that we have completely given up trying to comprehend their billing system.
    Every time we come in, the office staff always (somewhat pointedly) greets us with their standard, and quot;Would you like to make a payment today?and quot; even though we have gone above and beyond our mutually-agreed upon written repayment agreement. We have repeatedly reminded them of this (that we have our account set up on auto pay); and while they don't press the issue any further during the visit; the clear implication is always there that we aren't meeting their expectations. One office staff member recently even implied they were considering sending our account to collections.
    In conclusion, Dr. Charkoudian is a wonderful medical provider -- always polite, personal while being professional, understanding, skilled, efficient -- and we especially appreciate that (in our personal experience) he takes the time to warmly acknowledge not only his patients but any family members accompanying them to their appointments. He has always let us know of new, more specialized or effective (although unfortunately, sometimes more expensive) medications that have come out to treat macular edema following CRVO; and has been prompt in recommending changes to same. His direct medical assistance staff is usually a bit more businesslike (we suppose they are quite busy), but interactions with them have all been acceptably comparable to that we've encountered in the average multi-practitioner medical office. We would love to give both Dr. Charkoudian and Cape Fear Retinal Associates an and quot;Aand quot; grade here on Angie's List ... if only their office support staff were half as courteous. In the meantime, we look forward to the day when this medical condition can actually be cured -- whether through medication or surgery -- once and for all, rather than just repeatedly (and expensively) treating the symptoms to prevent further, permanent visual deterioration (hence the and quot;Band quot; for and quot;effectiveness of treatmentand quot;). Thanks for reading.
    - R. and J. E.
  • A
    Eye Care Associates
    I scheduled my appointment by phone and days later I was called to change my appointment since the doctor had to be away. Changing the appointment was very easy and they were very accommodating for my schedule. I was able to be seen on a Saturday which works well for me. My appointment went well and I was able to order my contacts for the year. I purchased the Eye Care Plan which allows for replacement lenses if one rips or is lost. I had this plan at my previous office which I had forgotten. They offered to get the replacement lenses for the ones I had ripped during the last year. They also offered to get a free sample pair of lenses so I could try them before opening my boxes. My contacts order was ordered incorrectly the first time but they quickly reordered them and had them shipped to me at home. There was a rebate form that was given to me while I was there and I am having problems with it.... something about the form not matching the contacts I ordered but that is an issue with Cooper Vision not the office.
    - Ellen W.
  • A
    Jackson, Dr. Tiffany
    unknown
    - Mike B.
  • A
    Howard Eye Associates OD PA
    .
    - Cliff R.
  • D
    Eye Associates of Wilmington
    unknown
    - Angela J.
  • A
    Fleming, Christopher P
    Perfectly
    - Patricia C.
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Eye Doctors in Oak Island

Companies below are listed in alphabetical order.

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    D
  • Doc Wellbee

    3957 Pleasantdale Rd Ste 107
    Atlanta, Georgia