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Once the technician showed up he got right to work. He broke down the furnace and diagnosed it as far as he could. He said the heat exchange was bad and showed my husband exactly what was wrong. He also said there may be other issues with the unit but he would not be able to tell without the heat exchange in working order. He gave us the quote for repair and warned us it would be rather expensive. He also set up an appointment for the same day for a "Comfort Consultant" (love the title!) to come out and quote a new unit for us.
The consultant came out and was just great! Even my dogs liked him! I asked him also to quote a price to switch from gas to heat pump. He took the time to check the unit and look at the electrical box to ensure we could go to a heat pump if we should choose to without having to purchase a new one. We sat at my kitchen table and he provided a quote. It was much more than I expected but he did explain, in great detail and using terms even I could understand, everything that comes with the new unit installation. My father-in-law is in the industry down in Florida so of course we called him to get his opinion on the service and the price. We told him everything we were told by the consultant. My father-in-law assured us it is a great deal and the warranty is one of the best in the business. We are securing financing to have the system replaced and plan on having
I had made the decision to change out our old thermostats myself upstairs. When I ran into problems with this since the contractor had to come out and do a start up of the new system he looked at this and fixed the problem quickly. Even after this the old units would not come on. He was able to diagnose the problem (electrical breakers were bad) and let us know what was needed to fix. This allowed us to quickly get an electrician out to fix as we were moving in in just a few days.
I would use this contractor again and would recommend someone else use them as well."
Edited January 2012: The new heat pump is working really well, and our electric bills dropped $30 a month once we had it installed. I'm editing this review to let you know that our other heat pump died in early "
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