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Monroe House Cleaning Articles

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Angie's List In The Press

Monroe Cleaning Services Reviews

A
"
Monroe Cleaning Services Provider Name Locked
and her crew are punctual, pleasant and very thorough. We have a large number of pets and they worked around all of them with no issues. I work nights, and
Monroe Cleaning Services Provider Name Locked
has been very accommodating on the two days she has been out thus far to work around my sleeping schedule (which is during the day). We definitely plan to continue using her services in the future. I would highly recommend them to anyone requiring a trust-worthy team to help keep their houses in order!
"
A
"Very good experience. They are very personable, very cheerful and very conscientious. They do a really good job. They are a little pricey but they speak English."
A
"This was the first time I had used their services.
Monroe Cleaning Services Provider Name Locked
came out for the estimate and I decided to go with them because she was efficient and pleasant. I thought they were good. They came on time and did their work and I am having them back again."
F
"I had to ask the cleaner to go back and redo things several times. They were still not done as they should had been. The toilets were not cleaned, the floor of the shower stall was not cleaned, the furn in the master bedroom was not dusted, top of TV was not dusted, top of fridge is still dirty, hanging fixtures were not touched, baseboards were not touched and I could go on and on. I called the company and spoke with
Monroe Cleaning Services Provider Name Locked
on the day after to explain all the things that were overlooked in the 7 hours. She was going to "check her schedule and see when they could come out to fix the problem". I called 5 times on Friday (the day before a holiday weekend) and never received a returned phone call at the number where she knew I would be as I stated on 4-5 messages. She called my home at 2:57 which was 3 min before the office was closing for the holiday weekend when she knew I wasn't at that number. I have called today 3 times and still no returned phone call.
"
A
"Very nice work. Not quite as detailed as a previous company that I used but you can't beat the customer service. Very friendly and kind. Fun to talk to. House looked and smelled great when she was finished."
A
"Never late and does an outstanding job. Price is per cleaning (1800 sq ft house). Has never missed a cleaning appointment in a year!"
A
"They were very accurate and detailed oriented, and followed our directions specifically. Very clean, very honest and did an outstanding job on the hardwood floors. They also did general cleaning of the house, and did an outstanding job there as well."
B
"The service was good and Mercedes was very nice when scheduling. Unfortunately we had company coming in for the holidays and our scheduled cleaning appointment came and went with a no show / no call due to a communication error by the company. Mercedes offered a small discount for the error and once the cleaning crew did come out a few days later (this was right at Christmas) everything was fine. I would consider them again.
"
F
"After a couple of delays we finally got the cleaning scheduled. Mercedes called me to "interview" me about my house. She asked me how big the house was, how many bedrooms, bathrooms etc. She told me that 4 man hours (2 workers for 2 hours each) would not be enough and the workers would determine how much additional time was needed when they arrived. Two women arrived at 8:15 AM. They had the most minimal equipment I have ever seen - a bucket and a couple of dusters. They didn't have a vacuum cleaner and asked to use mine. They cleaned both bathrooms and the kitchen. One swept the living room (only in part as no furniture was moved and there is still dust under the chairs). They finished around 10:25 and I checked and found that they had neither dusted nor vacuumed the bedroom. The "leader" called Mercedes who told me that all I had paid for was 4 man hours. Evidently she forgot that I told her that if they needed more time, it wasn't a problem. The discussion went on for a while and Mercedes told me I owed her $28 for the additional 1/2 hour the team spent. I wasn't up to arguing so I paid. When I checked the work done I found that the bathroom cabinets were NOT wiped down, only one throw rug was vacuumed, the other was ignored. NOTHING was returned to it's original place. My hair dryer was missing - one of the workers took it upon herself to put it inside a cabinet. In the kitchen, the stainless steel appliances and the interior of the microwave were cleaned but none of the cabinets were wiped down.
I know there are lots of folks happy with
Monroe Cleaning Services Provider Name Locked
, but I'm not. I didn't get what I paid for. I have had other cleaners in on Big Deals and found them to be way more thorough.

Response from this company is equally disappointing. First off, I do not have 5 dogs and 3 cats. Cats were contained in a room they did NOT touch in any way. Dogs were kenneled and kept out of their way. They did NOT bring a vacuum into my home. The response from Mercedes tells me nothing. That she rescheduled my cleaning is part of doing business.Mercedes already knew there were animals here so why complain about it now? I also did not
Monroe Cleaning Services Provider Name Locked
over the two cleaners as Mercedes intimates and my conversation with them was limited. After doing a marginal job, at best, she demanded another 1/2 hour during which NO work was done, only telephone conversations and a discussion about what I paid her to do. When I spoke with Mercedes I told her I didn't care how long it took (time and money were not a problem for me) but after 2 hours, they were ready to leave. No dusting in the bedroom and very marginal cleaning in the kitchen and bathrooms - not one cabinet was wiped down. Sad but this lady doesn't have the faintest idea of truth.
"
A
"We were preparing for my wife's parents driving down from another state for an extended stay. I wanted to make sure things were not more stressful with the holidays, visitors, etc... We had also gotten some bad news from the doctor regarding my wife, who, for the time being is unable to perform large amounts of work and my time was limited due to work, kids and running errands after work. Due to my wife's illness, she is not able to drive for at least 6 months.
My wife and I were both extremely pleased with both the courteousness and professionalism of Mercedes and quality of cleaning performed. We have already followed up with Mercedes regarding regularly scheduled cleanings due to the positive experience we had. i would highly recommend this service/company.


"

All Cleaning Services in Monroe, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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A C Cleaning

5504 Key Way Blvd
Charlotte, NC

A CLEAN SOLUTION

15825 LAWYERS RD
Matthews, NC

A Mother's Touch Cleaning Service

5803 Parkstone Dr.
Matthews, NC

A Simple Solution

13512 Michael Lynn Rd
Charlottte, NC

A Simple Task Cleaning Service

924 Key St
Charlotte, NC

A.D.'s Repair Services

Monroe Rd
Charlotte, NC

ABBS, LLC

1117 Springdale Rd
Rock Hill, SC

Abrasive Blasting & Cleaning Services

9988 Mission Church Rd
Locust, NC

Absolute Resurface Inc

6420 Rea Rd
Charlotte, NC

Affordable Home Improvement

10725 Trumble Ln
Charlotte, NC

Albemarle Carpet Cleaning, Inc.

34457 Kirk Ave
Albemarle, NC

All 4 One Janitorial Services, LLC

Richway Court
Charlotte, NC

All Quality, LLC

3232 Williams Station Rd
Matthews, NC

ALL SEASONS WINDOW & DOOR CO INC

2821 ROSEMONT ST
Charlotte, NC

American Maid Cleaning

159 Clover Bank Rd
Mooresville, NC

Angel's Touch Cleaning Services

1925 Eastway dr
Charlotte, NC