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Cabinet Refacing reviews in Monroe

  • F
    PRO TOPS INC
    If you like big promises and small performance then you will love Pro-Tops. Unfortunately I have nothing good to say about Pro-Tops. They made a lot of promises, they did a great sales job, but when it came time to deliver they are not only amateurs but dishonest. They delivered late, they delivered defective goods, and they delivered much disappointment. Not a single person I dealt with, from the sales guy to the owner, was a man of their word. If you want to overpay for poor work, then Pro-Tops is for you. To start, they promised they would install the counter tops in 3-5 days, they didn't deliver it actually took 30 days for them to complete the installation. When they finally did show up to install the counter tops, they had cut them wrong and the cutout for the stove top was 10 inches off. On top of that, they destroyed the sink that was supposed to be installed so they could do the proper cut. Since they cut two of the four pieces of marble wrong, they were going to have to scrap $2,000 worth of marble to make it right. They offered me a deal that if I could live with the mis-matches seams and live with the dents in the sink, they would use the scrap material to make me a new vanity for my master bath. I explained there are two vanities in my master bath and they said that was no problem, they would do both for free. It seemed a reasonable deal to live with the mismatches seams and a few dents in my sink to have two nice marble vanities in my master bath so I accepted their offer. They did their best to recut the marble and I went to their facility and it looked fairly good so I accepted. When the crew showed up for the install the first piece of marble didn't fit. They said it was no problem, they would cut it and it was no big deal. I told them I didn't want them to duct my sheetrock as it would weaken the support for the backsplash. They took the countertop out, cut it in the driveway, and brought it back in. It still didn't fit so they started cutting into my sheetrock which I asked them not to cut. They just assured me that they do this all the time, no big deal. I also noticed that they cut they made in the beautiful marble was jagged and rough and there was a big chuck missing from the edge. They brought in the second piece of marble and I noticed it had a big chip out of the corner. I called Andre, the guy that is supposed to make customers happy and he said he wasn't available but someone would come over to check it out. The guy came down and told me everything was fine and they would just fill it in with epoxy. Andre finally arrived and I told him I was very unhappy with their performance. He promised me I would be happy when the job was done. He asked me to let them complete the installation and then if I wasn't happy he would take the counter tops out and bring new counter tops. I said, fine, go ahead but I am not happy. There were several other problems with the installation, mismatched seams, scratches in the material, the cut-out for the sink was wrong, and they forgot to deliver the marble for the kitchen windowsill. They had to send out a second company to fix all the screw ups because they don't have the in house expertise to handle the mistakes they made. Aldo, the guy they sent, did a great job, but he couldn't fix the fact that the sink was off center and several other major issues. I was dissapointed, but I figured it would we worth it to get the master bath vanities done in the same marble. Unfortunately, after I wrote Pro-Tops the final check they decided they were not going to live up to their promise. They basically told me to screw off and they refused to return my calls. Do business with this company at your own risk. If you decide to do business with them you better get every single thing in writing because they are NOT men of their word. This was a very expensive lesson for me.
    - Brian H.
  • A
    Kitchen Tune-Up
    This is an UP DATE relative to my initial review on 3/11/2017, for Kitchen Tune-up: I received a call from Tom Taube where we discussed the reason for my initial C review. Tom stated that they had dropped the ball and that he wanted to make it right. He came back out and made several suggestions to compensate us for the problems we encountered. He was very sincere and offered to install, at no extra cost, additional cabinet features and to refund the added cost that I had disputed. As I said he was very sincere and concerned and his offer of compensation was more than I had expected. We accepted and set up a date for the installation. On the appointed date and time Tom came back out and completed his promise. Throughout this whole issue Tom was very professional. His attitude confirmed that his company provided true customer service and cared about their customers, on a personal level. Because of his professionalism and concern for his customers satisfaction, I would not hesitate to recommend him - and Kitchen Tune-Up - to any potential customers. He proved to us that their are still "stand up" companies that are willing to go the extra mile. I would give them a AA+ if there were a category for it. Thank you Tom and Kitchen Tune-Up.
    - Joseph S.
  • A
    Carolina Cabinet Refacing
    Professional quality. Everyone was courteous, knowledgeable, patient. and efficient. They told me what they were going to do, and did exactly that. I love my cabinets is their trademark and I agree. They cleaned up after themselves, put plastic divider up between the kitchen and family room to contain the dust.

    Good job. I would recommend them.
    - Kathryn G.
  • A
    Carolina Cabinet Refacing
    John Marino answered my call to redo my cabinets. He knew what he was talking about and was patient in explaining options to me. It takes me a long time to make up my mind. He had samples of the cabinet doors for me to consider. The carpenters who came under the direction of Dom were the best. They did a fantastic job, they were here when they said they would be here, professional in measuring and completing the project.   His slogan is "I LOVE my cabinets" I fully agree. Everyone whom I dealt with was knowledgeable, courteous, patient, professional and just plain nice. I have referred 2 other friends to him. No complaints whatsoever.
    - Kathryn G.
  • D
    Kitchen Tune-Up
    If you need or want a local craftsman to make truly custom cabinetry, this is not the right company to choose. They do not have the expertise to create and merge truly custom pieces with existing cabinetry. The custom pieces they offer are not made locally unless you live in Chanute, Kansas. The choices are limited, so you cannot get a truly custom piece with unique measurements, no matter what they tell you. Rather than create a truly custom piece, they will order the closest thing they can come up with and use alot of filler pieces & shimming to make the piece work. (They may do a better job if you want to rip out all of your cabinents and start from scratch.) Also, I would like to caution against using the KTU reconditioning process as a means to match existing cabinets with the newly-installed cabinets because that process didn't work. (It may work if all the cabinets have the exact same finish, but if they're even slightly different, I would not recommend using the KTU reconditioning that this company offers.) Also, the reconditioning process can be very messy if your technician fails to use a dropcloth or take ordinary care, such as closing the windows on a windy day before spraying lacquer. Although the company claims otherwise, the fumes are killer even with all the doors and windows open and strong winds blowing. Make sure you arrange for your family and pets to be out of the house if you decide to use this company.
    - DEBORAH P M.
  • A
    Carolina Cabinet Refacing
    It was the most fantastic experience! I was very pleased with them and I had a very professional installation crew. The owner did a nice a nice presentation when he came out to give us the quote.
    - Rich M.
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Cabinet Refinishers in Monroe

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