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Appliance Repair reviews in Monroe

  • A
    I had a two year old Whirlpool oven with a bad electrical panel. Dean told me to contact Whirlpool because it should not have already gone bad. Didn���t even charge a service call. I will definitely use them again. Honestly is refreshing.
    - Tricia N.
  • F
    Matthews Appliance
    Add my poor experience to the others who have dealt with Monny. From all the stellar reviews he's received, I assume he does great work. But his customer service skills leave a lot to be desired. I had already done my research, pinpointed the problem with my Samsung washer to be with the suspension rods, and asked for a quote. Monny agreed with my diagnosis then immediately tried to persuade me to replace the entire washer. When I repeated my request for a quote to *repair* the washer he told me he was driving, asked me to text him my contact info, and said he would call me later that day. When I didn't hear back from him I sent him another text. It's been a couple weeks now and I've yet to hear from him. Even if he didn't want or need the job, it always amazes me when someone like this doesn't realize that simply ignoring ppl is the best way to NEVER be called again for anything!
    - Joe T.
  • F
    R V & Camper Refrigeration
    I went to Mr. Obermiller with a few simple questions. He was arrogant, conceited, and incredibly unprofessional. I would not trust his advice or allow him to touch any of my equipment. ���He���s not building my camper��� was his constant refrain. It���s already built. He wouldn���t even let me get to that point. The man seems to know nothing about RVs, though he has more than a few around his shop. If he knew anything, he could have engaged me in the simple conversation and I would have gone about my business. I recommend all to avoid this business and the owner���s hideous attitude.
    - Matthew R.
  • A
    Booked thru Angies List Special Offer, and included make, model, and serial number of dryer so he could bring possible part. Repairman James was very helpful, courteous and quite knowledgeable. He quickly diagnosed and replaced the dead dryer element, as he had one on his vehicle. He explained what he was going to do, what he found and how he was going to repair same. He also noted an excessive amount of lint in the unit, and cleaned out dryer bay and exhaust connector pipe of the lint. My granddaughters and I were very happy with the quick service and James' positive attitude.
    - Tom H.
  • D
    Marty Williams & Son a/c & Appliance
    It is very hard to answer this fairly. Marty is personable, well-intentioned, and probably capable of doing good work under correct circumstances. He gets credit for being pleasant. Our experience with his work, however, was disappointing. Our barely 6-yr.old Electrolux DW stopped working and gave an error message of 03, which the manual says is the washer motor. We relayed that info on our initial call to Marty Williams and Son the first of the week. On day one of our DW repair, his son, Shade was here for 2 and a half hours and was unable to fix it; he said he would return the next day, and charged nothing for that call. The next day, he returned with his dad and they determined the motor needed to be replaced. He estimated it would cost about $450, mostly in labor, due to the difficulty of accessing the motor. He said they could do that for us; if we wanted to replace it with a new DW, they could install it for us and haul away the old one for us for $150. We needed to think about it and we paid them the $45 for that day���s service call. We called them first thing Friday morning and Marty said they could be out at 2:00 to install a new DW we had just bought. I rearranged my schedule and cut short my day���s activities to be back before 2 so that we could have it installed before the weekend. I called Marty a couple of times that afternoon and was given revised arrival times, the last of which was going to be after 3:30 PM to begin a job he had told me would take about an hour. By that point, I was not confident he could actually be there at the agreed time, but I had the new, crated DW sitting in the middle of the kitchen floor. In an effort to make installation easier and faster for them, my husband and I had moved the new DW into the kitchen that morning; my choices were to have it installed Saturday morning (changing yet another day���s schedule) or to move it back into the garage for the weekend, doubling that effort. I thought Saturday morning was the best option and Marty agreed to come around 9AM. A little after 9 AM Saturday, Marty called and asked if we had bought some piece that is necessary to connect the DW. We hadn���t, and he said he would go by the store and pick one up for us. He arrived around 10, which seemed entirely reasonable. He discovered a couple of things about the previous DW installation that were apparently not to code and he was trying to correct them for a safe and proper installation, which I appreciated. He worked for about an hour on the installation, stopping a couple of times to ask me questions or tell me something about an issue that had come up and what he needed to do to correct it, and I would have to go get my husband because I don���t know how to install DWs and am not interested in learning about it. That is why we hired a professional. My husband was able to supply Marty with a few electrical supplies that were needed for the job and he was making progress, but then he needed a particular size electrical cord to connect the DW to the receptacle, and we didn���t have one of those. Marty said he had other calls to get to and couldn���t spend any more time on our DW. He offered to return to finish the job on Monday (leaving a partially installed DW sitting in the middle of my kitchen workspace) or to knock off $50 and let my husband complete the installation, which he indicated was nearly complete. I was frustrated at the slow progress and just wanted it to be over. The way Marty described the work yet to be done, I thought it was basically plugging something in and pushing the DW back into the cabinet space. I foolishly asked my husband if he could complete the work and he reluctantly agreed to. We paid Marty and he left. Our DW just sitting there. My husband then went to Lowe���s and got the heavy gauge cord that was needed. He spent the next five or six hours connecting the water line, the electrical, and leveling the machine. In other words, he installed the DW that we had just paid Marty to do. I could not in good faith recommend Marty for any repair work based on the experience we had. His time management abilities seem unsuited to this line of work, and are not what one would expect from someone who has 35 years experience. The reason we hired a professional was to have the work done professionally. That means that the professional comes in, assesses the job to the done, and takes care of it. If there are unseen obstacles that arise, I would have expected to be advised. If they cost more to repair, I would have expected to pay more. I would have expected someone with 35 years experience to have seen a wide range of problems arise in the field and to be equipped, both with supplies and with knowledge, to handle most of them, without unduly involving the homeowner. I would not have expected to become a partner in getting the job done. If I���d wanted a do-it-yourself job, we���d have gone that way to start with. And we would have planned it much more conveniently, not just taking over a job that was barely begun in the middle of our kitchen and in the middle of an already busy day. This was hands down the worst experience we have ever had with any in-home repair.
    - Randy P.
  • D
    Rocks Appliances
    Initially, they were nice - had to wait a while for appointment but that was ok. After they completed the maintenance on the fridge, it was having more condensation on the inside than before. I have called back 3x to try to get this corrected and spoke with one of the receptionists every time. They say they are giving my information to rocky but no one has come by or called me back. I will be calling someone else next time - don't need to be treated like that.
    - Dale J.
  • F
    Advanced Major Appliance Service
    There is just too much to even say. It was the worst customer service I have ever experienced. It started off badly as soon as I answered the door. It took me about a minute to put the dogs up- one of which had just pooped on the floor and round up my 2 young children who were home with me. I apologized for having a crazy mom-moment and for taking a minute to come to the door and he rolled his eyes and actually said to me "yea I was about to just leave". Wow. My washer and dryer are both under warranty so I was not charged for the visit. The technician ran it through a test cycle and kept saying "nope it's not possible" when I tried explaining what happened to me. "I'm not going to argue with you, I've already explained it to you three times and you're just not listening." When I tried asking what else could be wrong since he couldn't figure it out, and told him I was not pleased with the visit or the horrible customer service, he got in his van and drove away. I called the office and spoke with Judy who said "I'm not trying to defend him, but that's not like him". I notified Maytag, and they were super nice and very helpful.
    - Cristen B.
  • A
    Service went very well.  Sent request for service through their website on Sunday.  They called back that day though we played phone tag until Monday morning.  They were able to get out that evening and fixed ice maker.  They were in and out in maybe 30 minutes.
    - Sean E.
  • A
    Was able to make the appointment sooner than promised, which was a big plus.  Came in and took a look at what was going on, walked us through what he needed to be done to fix the issue, and fixed it.  Very polite, didn't mind our dogs trying to help, and fixed our refrigerator.
    - Rebecca A.
  • A
    They didn't charge us anything because the service was under warranty. They work with Whirlpool. We've had major work done on our refrigerator but it was a Whirlpool problem so they fixed it. They're always great. I would call them for any appliance repair. They're always prompt. They always have an answer. They always do good work. They're quick to call me back. Their representatives seem to know what they're doing. They're quick to answer. They do a good job. Their price is fine.
    - Sonya S.
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Appliance Repair Services in Monroe

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