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Septic Tank Cleaning reviews in Midway Park

Real People ~ Real Reviews ~ Real Results

  • I did not get the name of the woman I spoke with, but when I called an explained the situation, she told me that she would call the two trucks that they had out on jobs to see if they could fit me in today. Due to the short time frame I had to work with, and I really needed to be able to use the water in my house without making my bathtub the indoor septic tank, I made a couple of other calls. Before Ray's Septic could give me a callback, I was able to schedule a same-day appointment with another company. I called Ray's back to let them know that I would be unable to use their services this time, and apologized for any additional work I had put the representative through. She not only was gracious about the situation, but was quite helpful when I asked her if she knew of anyone who could remove and replace my current septic tank. She gave me three different names and numbers in my area, as well as explained to me that I would have to contact the Dept. of Environmental Services to obtain a permit before I could have the work done (which was incredibly helpful since I had no idea that was required). She gave me the number I would need to contact, and even gave me a run-through of the process I could expect in dealing with Environmental Services. Having already told her that I would not be using their company today, I was even more impressed that she took time out of her day to help me out in a very stressful situation. Though I can't speak to their job performance, I would definitely recommend this company to others. If this is how helpful they are when I have told them I would be using someone else, I can only imagine that their service would be the same.
    - Katherine P.
  • Understandably, I was asking a lot for someone to be able to come out the same day when I didn't make my first phone calls until 3pm. I would have understood if no one could make it out today. Not only was Mr. Heath able to come to my house today, but he and his co-worker were technically done with their scheduled appointments, and had to drive from the other side of town to get to my house from their last appointment.
    - Katherine P.
  • I called around noon on a Saturday.  Not only did they say that they would be out 4:30 that same day but if for some reason they couldn't that they would be out the next morning (ON A SUNDAY!!!).  We left to go run some errands and they called and said they were on their way (2:30).  We checked out of the store we where in since it was about 30 mins away.  Call my son to tell him they were coming, he said they were already there.  We got there and he was already done.  He stayed to talk to us because he caught a problem, one that if it had gone much longer could have cost us thousands of dollars.  He explained that if we waited longer than a week to have it fixed that we would have to have the tank re-pumped (saving us another $190.00).  He hooked us up with a company that could come out the next day.  We will definitely use them again and recommend them to all !!!
    - Christine H.
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Septic Tank Services in Midway Park

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