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My wife informed me this morning that their was no hot water. At about 10 AM I checked to make sure that the pilot light was on. It wasn't. I followed the procedures on the water heater to re-light it, but after 3 attempts, it failed to light.
So at about 10:00 AM, I called
So, like they said they would they called around 2PM.
Overall I am very happy with
I was advised by Three Way they would not warranty any work unless they could replace the guts under the sink including the garbage disposal which was only two years old!
I was quite pleased Spencers does not pad their bill the same way, did more than I asked and were happy to do so. I will call them the next time I need plumbing service!
1 hot water heated broken - needs replacement
2 hot water line drips in bathroom sink - currently shut off and only providing cold water
3 kitchen sink water line has significant clog due to setiment - needs taken apart and cleaned
4 toilet tank leaks causing constant re-fills
5 screens clogged in several areas - shower 2 bathroom sink
With list in hand i walked Rapid Rooter through my house demonstrating each annoying problem. They spent some time on #2 and concluded that i needed a new thingymabob (didn't know what part he was talking about) . I was told that it was a unique part, he could check a few places but could not guarantee anything. He gave me the part number on a piece of scrap paper. Very little time was spent on the kitchen sink (clog in the hand held water wand) #3, i was told that removing the clog was not worth the effort and buying a new wand was the best course of action. I was told that the manufacturer website was the best place to go to get a replacement. After #4 and #5 on my list it was clear that these guys had no interest in helping me so we went to the attic where the broken hot water heater is located #1. I listed this as #1 becasue it was the only think Rapid Rooter was concerned with. They did a good job replacing the tank and the price was fair. At lease i felt that it was fair since it would get replaced right then. I was dissapointed when the actual price for the hot water heater install was $50 more than agreed upon. They tried slipping in the extra 50 because the tank was in the attic, i quickly balked at that and had it removed.
Anyway, when Rapid Rooter left i only checked off item #1 on my list. I still have no hot water in my bathroom sink #2, I removed the clog in the kitchen sink wand #3 (however i had to
The pipe from the water heater in the garage broke and my renters had to turn water off.
He fixed the issue right away, which took him less than 30 minutes. Because it was a weekend call we had to pay the weekend rate plus material, but quite honest - it was very fair, since I thought it would cost over $500!
We are very happy with his service, flexibility to come out on the weekend and his professionalism. I can recommend this company, even I never meet him - but he helped me in an emergency situation and I am very thankful for that! Thanks a lot!!!! You saved my weekend and the weekend of my renters!!!
All Plumbers in Matthews, NC
West Columbia, SC