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Massage reviews in Matthews

  • B
    Patrick Santa Lucia
    I was referred to Patrick after seeing a lot of massage therapists, PTs, chiropractors, etc. I have a long standing musculosketal imbalance in several areas with some cervical degeneration. As a result my atlas has a tendency to shift in response to the imbalances. When it would not stay in, the chiropractor and I began looking for other resources. After trying many, I found Patrick. He seems to really understand the muscular system and immediately identified some rotation in trunk and tightness in various areas. We have spend a couple months getting me to the point that pain level is reducing and I can be functional, i.e walking through several stores without discomfort." I would recommend him for anyone who seems to have an issue that no one else has been able to resolve. So far went 1 month without an upper cervical adjustment. Chiropractor is thrilled and suggests I keep seeing Patrick as part of my overall care program.
    - Carla L.
  • F
    Massage Heights-Matthews Festival
    I have never given a negative review on any company before, but after almost a month of trying to rectify a situation I feel I have no choice. I am beyond frustrated and disappointed Massage Heights of Matthews. I have never been dealt with so disrespectfully by any employee let alone by a management staff that I cannot even get them to return my call. Please if you are looking for a membership-based spa service, massage therapy facialist look elsewhere. This company has proven to me over the last month that they are not interested in any aspect of relaxation, health betterment or well-being they are only interested in money. In March of this year I purchased a membership package to Massage Heights in Matthews, I made that decision on a whim one day of deciding I wanted a facial. After calling a couple places I called Massage Heights, they were able to work me in immediately, the girl that I saw was good, the staff was friendly and I figured for the discount of signing up as a member it was worth it. The girl running the front desk and I had had a conversation that day about how my schedule varies, I work really long shifts and I have a very stressful job so having the flexibility of being able to schedule my facial on such short notice notice was a huge draw for me. From that time until mid-may I was doing a facial once a month & going every other week for a massage. When I tried to schedule a massage in May I was told that the therapist that I was seeing was only coming to that location one day a week. Due to my schedule that month that day of the week that he was available I was not. I figured no big, deal the reason I joined was for the facials. When I went for my facial in May I did not immediately schedule my next facial because my schedule for June had not yet been released. I told them I'd call to schedule it. From that point until the beginning of June I received a call from the location at least twice a week trying to up-sell just trying to get me in the door to spend more money over and above what my monthly membership fee was. Each time I told them I would call them when I was ready to schedule. On June 6th I called to schedule my facial & spoke to the "retreat manager" Nicole. She informed me that they were no longer doing facials every day of the week, they were only doing them on Fridays and Saturdays. I'll admit I was a bit perturbed, I explained to her that schedule did not at all work for me. That the main reason I had joined that location was for the flexibility, I work weekends, I work 12-hour shifts and when I'm not working on the weekends I'm spending time with my children. I told her that since their services had changed from what I had agreed to (with no notice) I would like to cancel my contract. She refused, she told me since I still had a couple months left on my contract there was nothing she could do and I could visit one of their other location. That "other" location is at least 30mins. I asked to speak to her manager at that time, and was told that the director was not at the location and that she would pass along the message and have her return my call. I am still waiting for that return call a month later. I have since then called the Matthews branch again and spoke with a lady named Amber who told me there was nothing she could do and she would pass the message along, she also informed me that there were no notes on my account about my dissatisfaction, wishing to cancel my contract, or that I had even called to schedule an appointment. A few days after that I received a return call from Nicole, the original person that I had spoken with. She left me a voicemail stating that she had given my contact information to their retreat director and that she would be getting in touch with me shortly. That still has not happened. Last week I called their corporate headquarters, and spoke with a woman by the name of Shelby. She was pleasant, but informed me that every Massage Heights is independently owned and operated and while she sympathized with me and understood my complaints and my concerns there was nothing she could do other than pass along my information to the director and the owners. She informed me that their expectation is that I would be contacted within 48 hours, but that typically their owners were very good about reaching out to dissatisfied customers within 24. She did tell me that if I did not hear from them by today to please give her a return call. That 48 hours would have been Thursday, I still have not heard from anybody. I called the corporate headquarters again today and left a voicemail and have not heard back from Shelby. This evening I called the Cotswold location, the girl that I spoke with sympathized with me as well but all she could do was pass along my information to the director. She did call me back about 20 minutes after she and I had spoke to tell me that she had called the director herself left the her a voicemail and emailed her. This was about 6pm, she told me that they're open till 9pm and while she could make no promises she was hopeful that the director would at the very least call her back. It's now 9:30 and I still have no resolution to this.
    - Jennifer L.
  • A
    Anne Hilke Anstead - Massage Therapist
    WOW - fantastic. I am in final prep for a triathlon and had some shoulder and lower back pain (not to mention regular tightness in my calves). Anne was fantastic. Focused on the desired areas. Understood my objectives/concerns. I was able to schedule the massage and go in on the same day. Definitely gong back.
    - Howard S.
  • A
    Urbana City Spa & Teabar
    Peaceful atmosphere, professional staff, serenity at it's finest! I scheduled a mother/daughter massage package for my mom's birthday, and was a bit hesitant because it was quite expensive. We were very pleased with the services we received, and definitely feel it was worth every penny! I don't think I've ever felt so relaxed in all my life. From the complimentary glasses of wine, to the cleanliness of the facility, to the expertise of the staff, our visit was perfect. I especially appreciated how comfortable they made us feel, since we'd never had massages before and didn't know what to expect. I highly recommend them for massage, and can't wait to try their other services!
    - Pamela W.
  • A
    Anne Hilke Anstead - Massage Therapist
    I have been seeing her for several years on a weekly basis.  As with most people, I carry most of my stress in my neck and shoulders.  She has done wonders for me.  I have recommended several friends and neighbors who go and see her on a regular basis too.  Anne really wants to help you feel better.
    - Tammy P.
  • A
    Anne Hilke Anstead - Massage Therapist
    I see Anne on a weekly basis. In the past year, I have had issues with a partially torn rotator cuff, bulging discs in my neck, tendonitis of the elbow and I ALWAYS have tight neck and shoulder muscles from keying. Anne has helped me a lot! She is always checking as to whether you want more or less pressure during the massage. And she really cares about her clients.
    - Tammy P.
  • A
    Anne Hilke Anstead - Massage Therapist
    Anne is great! She made me feel comfortable from the moment I walked in the door.
    I received an 1 hour deep tissue massage on my back and shoulders. It was awesome!!!!!
    I have used her services 3 times now and plan to see her again soon.
    - Tony G.
  • A
    Anne Hilke Anstead - Massage Therapist
    Anne does such an awesome job that I've been visiting her egularly (every1-2 months) for the past couple of years for a deep tissue massage. Typically it's to work out knots in my back, but I will sometimes visit just for a good massage (even guys need a little pampering every now and then). Anne can locate every knot in my back...even ones I didn't know existed. Anne applies just the right amount of pressure to work out the knots without making it a painful experience. The massage is so soothing that in the two years I've been visiting Anne, I have not managed to stay awake during a single session.  I feel very relaxed when I wake up and all the tension in my neck, shoulders and back are gone. My wife also visits Anne for the occasional massage. Anne is a great person, she is very dedicated to her craft and her prices are very reasonable. If you have never had a deep tissue massage from Anne, you are definitely missing out.
    - DAVID J.
  • A
    Anne Hilke Anstead - Massage Therapist
    Anne is very accomodating and provided a much needed overall deep massage with targeting of extra sore lower back and leggs and feet. My wife and I have gone to Anne for treatment for the past several years and have never been dissapointed with any facet of our contact. The wellness center that Anne has opened is has a very nice comfy atmosphere for a professional setting. The price is reasonable and Anne is very pleasant and relaxing to be around. Nice smile!
    - TRENT T.
  • A
    Elements Massage
    I am addicted to massages, and since I found Guided Hands Wellness Spa, I have not gone anywhere else.  I am a repeat customer, visiting every 1-2 weeks.  Everyone is friendly - from Brandy at the front desk, to B.J. the owner and massage therapist, to the other massage therapists Nicole, Janna and Ami.  The spa has a very calming ambiance.  I have long-standing issues with my neck and back, and treatments at Guided Hands help to relax the muscles and take away the pain in between my chiropractic visits.  I have had treatments with every therapist, all to great results.  I even fall asleep sometimes during the massage, which is rare for me, but becoming a habit here.  This last visit, I was worked on by Ami, and she took out knots as usual, focusing on neck, shoulders and lower back.  The addition of hot stones helped to loosen me, and when I visited my chiropractor directly afterwards, I had a successful adjustment.  I tell everyone to go to Guided Hands, and my friends are becoming repeat customers, too.  I even took my uncle who has pain from neck surgery and a titanium rod in his neck, and he said he was pain-free and relaxed for several days after his treatment with B.J.  He lives out of state and said his treatment was so good he would move to NC just to go to Guided Hands.
    - David V.
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Massage Therapists in Matthews

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