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House Painting reviews in Marion

  • F
    Asheville Painting Co
    One of the worst customer service experiences I have ever had!!! I have no idea how this company has so many positive reviews. Our experience was negative from the beginning to end. We reached out to Asheville Painting Company in August to provide us a quote on re-staining our log cabin. We called several times only to receive voice mails. Finally we were able to reach someone. We were met with an abrupt, "You need to know that we're very busy and already booking until October." I said that it was fine and we asked for Ted to come out and give us a quote. On the day of the quote, the owner got lost in our subdivision. He called several times trying to get directions. In the end, he was over an hour late. Even though in today's age of google maps bringing you right to the door step, I gave him the benefit of the doubt. He walked around our house, gave some suggestions and then said that he would have me a quote the next day. As you might guess, it was not the next day when I received a quote, but a week later after I called several times. At this point, I should have known better, but we went ahead and signed the contract and e-mailed it back. I asked in the e-mail for acknowledgement of receipt of the contract. I did not receive any reply. A few weeks later I called to ask if they had received my contract. The office manager Tonia replied that they had and she said they would be out on October 14th. I said that would be fine and I wrote it on my calendar. Fast-forward a few weeks. I hadn't heard anything, so I called several times before I got an answer and I confirmed once again with Tonya that they were coming to paint our house on October 14th. She confirmed verbally for a second time that that was the date. I week before our scheduled October 14th painting date, I very politely reached out to make sure that Ted was able to match our color and that we were still on for the 14th. They didn't return my call, but instead since a rude e-mail saying that there was no way to match a color specifically and that as long as I was okay with that, they had a crew coming on Saturday, October 14th. Before I had a chance to reply, I got another e-mail from their office manager saying that they don't paint houses on Saturdays. What??? I had confirmed that date twice verbally and then once in a written e-mail. I called to ask what was going on and Tonia lied to me and said that she would have never set it up for that date. So, I guess she thinks I just randomly picked a date and put it on my calendar? What incompetence! I called the owner's cell phone and left a message for him to call me back, but as you might imagine, he never returned my call. STAY AWAY FROM THIS COMPANY! They are dishonest and incompetent--in my view, that is a lethal combination.
    - Brandon H.
  • A
    Kurt Hensley Construction, LLC
    - Ken W.
  • A
    Kurt Hensley Construction, LLC
    - Kay M.
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Exterior Painters in Marion

Companies below are listed in alphabetical order.

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