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Auto Repair reviews in Marble

  • A
    Mission Auto Repair Service
    I used to take my car, a 2006 Ford Mustang GT, to a quick lube place to have the oil changed. After two incidences (first one they forgot to put the oil cap back on, the second time they forgot to ADD NEW OIL, and I nearly blew the engine up). I switched to a major retailer, but when they rotated the tires, they didn't realize that the tires I have are directional (meaning they should only rotate one way). After they finished, I had not realized they didn't understand about my tires, and I experienced a rough ride. A friend suggested that I should call Josh at Mission Auto Repair Service (M.A.R.S.), so I did.
    Josh was pleasant to deal with over the phone. He explained that he doesn't have a hydraulic lift, but he would use a jack and jack stands to change the oil and rotate the tires. This made me feel a bit uneasy, but at the urging of my friend, I decided to give M.A.R.S. a try. 
    So, I called Josh again to schedule a time. That's when it got interesting. I asked how much it was going to cost, and he said that if I'd buy the oil and the filter and bring them with me, it would cost me $10 for him to change them and another $10 to rotate the tires. I was a bit shocked. He explained that if I bought the oil and filter, I knew exactly what I was getting. This made sense to me. I also explained that I needed to get my car inspected and tagged and asked if he could make sure everything was in perfect, working order. He said that would cost another $10. 
    I arrived at his place and asked how long it would take because I had another appointment that I needed to make. He shocked me. He actually gave me a ride to my appointment in his own personal vehicle and said that he would bring my car to pick him up, that way I could drive the car and give him feedback on its performance and discuss his findings. 
    After my appointment, I called him. He was waiting in the parking lot with my car. I walked out and noticed two things immediately; Firstly, he had washed the car, and secondly, he actually did rotate the tires (I had marked them to make sure). As I drove him back to his place, he explained that all the lights and turn signals were working, the brakes were good and the pads had about 50% of wear left, and that the steering was good. He explained that it should pass inspection with ease. I asked why he washed it, and he explained that while he was changing the oil, he had accidently dropped the oil filter into the catch pan and the used oil had splashed up onto the underside of the engine. He then explained that he'd rotated the tires, changed the oil, checked all the fluids, and topped off the brake fluid. He'd also checked the air filter and explained that I needed to take special care in the air filter. I recently had an aftermarket cold air kit installed on the car. It's one of those K&N systems that have a lifetime air filter. After I clean and re-oil the filter, he said that I should let it dry for 24 hours. If it doesn't completely dry, the oil can get sucked into the intake and coat the filaments on the mass air flow sensor causing it to  run rough and drink gas.
    After we got back to his place, I asked what I owed, and he said $30. $30!!! I was again shocked. I told him that wasn't near enough for all that he had done. He explained that he was able to keep cost down due to the fact that he didn't have all the lifts and equipment to keep up, he makes his own washer fluid on the cheap, and that the brake fluid was left over from another job. He then said that the $30 would cover his time and that the car wash was on him for his dropping the filter and splashing the oil.
    I asked what would happen if a customer had a repair that he physically could not do due to his lack of high end equipment and a professional lift, and he said that he knows several mechanics and can suggest different ones for different situations and price ranges. 
    In the end, I paid for the oil and filter myself, but I paid Josh the $30 for his time and an extra $30 for his honesty and professionalism (which is almost non existent in the automotive care industry today). The last place that left the oil cap off and didn't put new oil in cost me $60 and almost much more. 
    Josh is definitely one of the good guys!!!
    - Kimble B.
  • C
    very slow service took forever for them to get done
    - Colleen F.
  • A
    very fast and wonderful service
    - Colleen F.
  • B
    he looked it over and found the problem very fast
    - Colleen F.
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Auto Repair Shops in Marble

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