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Auto Service reviews in Lawndale

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  • On Monday, 4 Aug, we were returning from a visit to southern S.C. traveling north on I-77. I had the cruise control set and all was well. Suddenly the cruise kicked off, and we realized that all the gauges had quit working and shortly thereafter realized the air conditioning was not working either. When we attempted to roll down the windows, they did not work either. It was about 10:00 am and we were approximately 20 minutes south of Rock Hill returning to Gastonia. The heat was building up fairly quickly in the car but we made it Harrelson Toyota in Rock Hill. Shirley Wood, in the service department, met me as I got out of the car and took the basic information. She was very professional and friendly. We waited in a nice and very cool waiting room. There was a fairly large group of customers while we were there. All Service Department personnel we witnessed appeared to be very courteous and friendly toward the customers. After about an hour to an hour and half, Shirley returned to inform me that either the compressor clutch assembly or possible the whole compressor had apparently failed. They would need to do more work to determine the exact problem. They did not have the parts in stock to fix, but gave me an estimate from $500 (compressor clutch assembly) to $1500 for the whole compressor replacement. They replaced the fuse, and informed me that as long as I did not turn on the A/C, the car should run fine. As the car is a 1994 Camry with 290,600 miles on it, I don't know if I will repair or just look for a new car. There was no high pressure from the service department in any way. I was very impressed with the whole experience. If the sales personnel are as good as the service department, they may very well sell me a Toyota to replaced this one. This one has served me 14 years, and this is the first time the A/C has given any problem.
    - Dan W.
  • Excellent, fast service, polite quality craftsmanship.
    - Crystal K.
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Auto Services in Lawndale

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