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Basement & Foundation reviews in Kings Mountain

  • F
    Dry Otter Waterproofing Inc
    I���m out Thousands of dollars and still in need of home repairs. Dan S, (Dry Otter���s Site inspector.) came to inspect and give me a quote on 11/28/17.I stated my reasons for seeking help. ���Excessive ���Settling��� (Dips in the sub-floor throughout the house.) ���Squeaky floors���, bad odors, (mold) dampness etc. After inspection, Dan told me I also had wood rot. Said a wire insulation support he picked up went right through the wood with little/no effort. Horrified, I took Dan���s word for it. He offered to show me, but I was unable to go look. I told him that a bad back and that an acute stroke left me in constant pain, with limited mobility. In hindsight, sharing that information with Dan was a Big Mistake! Essentially informing him that I had no way of getting under there to verify, or check any work done . When Dan called back, I informed him I narrowed to 3 companies, and he was in 2nd place. He asked ���How much do I need to come down in price���? The figure was 2k .Dan sent me a new quote for $15,832 total. We made an appointment for 12/11/17. Where I reiterated exactly what I wanted done. Now "Re-prioritized" after Dan���s inspection report. 1) Replace all rotten wood and *���sister��� any joists that showed any weakness at all. 2) Level my floors, and stop all the squeaks. 3) Kill the mold. 4) Encapsulate, and ���waterproof���, so I never need worry again. Dan���s more than cheerful reply? ���WE CAN DO ALL OF THAT���! As Dan began to write the contract details, I didn���t see what was discussed. He said he had to ���Itemize the material��� per company policy. Okay, I saw mold remediation written. I saw pipe, gravel, sump pump, install electrical outlet. I saw replace �� plywood, 4x8 posts, (Assumed to replace rotten wood okay) I saw sister joists, adjust & level floors, okay. All ���sounds right���, doesn���t it? Dan left very happy with a deposit of $3958. Tuesday January 16th. Apparently, Dan had missed the heat & air system which was (Big as a cow) smack in the middle of where supports needed to be placed. He returned with a heat & air guy who proposed to move the equipment 3 feet to either the left or the right. Only it would cost me near 4k and (the fun part) his guy couldn���t guarantee it would work after all was said and done! Eventually, "Dan���s mistake" ended up costing "Me" $5800 More for new system when the old one still worked fine ! Job Finally Finished End of February 2018, After countless delays Kevin Sanders (Owner) had to personally go under the house and work to get the job done, and left with final check for $11,874.00. Fast forward: When my flooring contractor comes for installation, in 2 places he literally ���pushes his hand right through the Sub-Floor���! He says not the worst of it, and asks me to follow him. I grab my cane & follow him outside. He opens the crawlspace hatch and climbs in. I said I couldn���t follow. (Previously mentioned stroke) He told me to stay there. He stepped just behind the hatch reached up & showed me a fistful of ���Crumbled Wood���. He said ���This is what Your House is Sitting On���! (Video Link) [*** Link removed ***] ���PANIC���! I couldn���t believe it I called Otter Owner Kevin Sanders. His response? ���That Wasn���t in your Contract���! WHAT? I collapsed, ���I couldn't Breathe���! Fearing another stroke, I ended up in the ER!. Follow up phone calls were intercepted by Kevin's Office asst. He instructed her to tell me to call his lawyer instead. Response from the owner: We take your concerns very seriously and attempted to discuss this issue with you when it was brought to our attention. Unfortunately, we felt it was in your best interest to defer to a third party and those attempts to resolve and communicate have failed because you will not return his calls. RE-Otter Response: The "THIRD PARTY" Otter's response referred to is "Otters Lawyer". REALLY?? ���I��� should call "YOUR" Lawyer for "MY" best interest? "YOU PEOPLE "ASTOUND ME���! NOTE: I had to edit my original post (Below) to respond.
    - PJ H.
  • D
    Dixon Pool & Construction
    The provider was nice and courteous to talk to but promised to finish landscaping around the pool and did not then stated he would at least load the extra dirt left over if we provided a truck then told us we would have to rent a bobcat and take care of the dirt ourselves cause he didn't have time.He neglected to get a permit for the job which we had take care of.The next problem was the provider stated he would have to charge $1500 to install bonding to pass inspection and $50.00 to wire the pool pump.Very disatisfied overall.If he was losing money on the job as he stated then he should have quoted the price appropriately instead of leaving it unfinished. The yard is still a mess with piles of dirt that we are still trying to deal with Overall he didn not do what he promised when he agreed to take on the job.I will not use or recommend this company ever.
    - robert C.
  • A
    Moisture Loc Waterproofing & Foundation Repair
    Moisture Loc did a good job. The man came out and he answered all of our questions and he is very polite. He screened everything he was going to do and I paid him. He seems to be working okay, I haven't had any problems out of it. I would wish that I hadn't paid so much but everything comes costly these days. For the work they they did, I wouldn't have done it otherwise. They did what they said they would do, as a matter of fact they did a little bit more. They were neat, clean and in order. He was always prompt to call us back and his response is very good. They were pretty much hear when they said they were going to be here. They were very professional
    - melvine p.
  • A
    Dry Pro Foundation and Crawlspace Specialists
    I had a very bad water issue in my crawl space. I contacted the Drypro team for an estimate and evaluation. The product and the examples given were excellent. I was given an estimate of $4000 to correct the water issue with drainage, and a complete crawl space enclosure. Now, my house does not smell like wet dirt due to the moisture. My crawl space is completely dry...and enclosed. It maintains a constant temperature, and I use it as extra storage. I had one issue, and they addressed it really quick with no question. I was very pleased with the service and they contact me once a year for inspection. The product is excellent, I have had only one issue that they correct immediately, and it was not even major issue. I have a very large crawl space, and I show their work off to anyone visiting our home because it is unusual to see such a product in the crawl space of a home. Anyway, it is one of the best investments that I have ever made and they provided a wonderful product and service.
    - Edward R.
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Foundation & Basement Contractors in Kings Mountain

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