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Find Top-Rated Kernersville Upholstery Cleaners

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Upholstery Cleaning reviews in Kernersville

Real People ~ Real Reviews ~ Real Results

  • HORRIBLE NIGHTMARE.....nobody could even begin to try and understand how an alleged,well seasoned(20+ yrs experience), knowledgable company could " complete a job" and leave the house as it was for the homeowners to return with no further work needed. I will attempt to explain the most important issues below( as sharing ALL the disastrous issues would take 20 pages) - Personal belongings/furniture: No belongings( from clothing to kitchen items to furniture to highly personal and important paper documents) were itemized from day 1..... The crew LITERALLY showed up at 930 a.m and began throwing anything in their sight into large clear plastic bags with no logistics or organization. Items from the kitchen, dining room, living room and bathroom began being bagged together unaccounted for and taken out to their truck within a few minutes.... I mean they can barging through the door with no plan but just started going to town starting the job off first by getting all items out of the house into a pod that was brought to our property. Needless to say...... As weaved back into our house NOTHING was in it's proper place, 50+ boxes still packed in attics, countless items "lost", 50% of belonging damaged and 75% of clothing ruined. No clothing was put back into closets but rather just left anywhere they could find an open floor, table or bed..... Nothing on hangers and dry clean only items ruined..... Suites shoved into bags and prom dresses, evening gowns and cocktail dresses were tangled into a big ball at the bottom of the bags. All drawers upstairs were empty with the items to be nowhere in sight. Broken cameras were separated from the working ones( which was extremely too intrusive to our privacy but we wanted to trust them) just as an example of what they were doing with a lot of their time on the clock. Bose speakers, Apple tvs, cell phones, tools, antiques and jewelry( just to name a few) are still missing.... - Insulation: the crew ripped 75% of it out which should have been 100% due to all the burnt fumed, black char and fiberglass continuing to stick into the insulation and recirculate through house when a/c or heat runs. The boss-Carol- lets us know via phone while weere living in a hotel for weeks that all the attics had the blown insulation in( which we specifically requested no sheet insulation with fiberglass he put back in) but she didn't think we needed to put any back in the basement..... Seriously...... She really meant it and you guessed it....... Upon our return home not only was the basment lacking insulation of any type but there were NONE in the attics...... At this point in the restoration Carol began getting very unprofessional and the lies began to show..... When we asked what happened and why didn't she tell us it was installed in the attics she said we were crazy, the convo never happened and hung up on us with no resolution.... We are almost 2 months out from the first day of work and still without insulation on 3 of 4 stories. Duct work: Carol said she doesn't believe in cleaning ducts and from her experience it doesn't work so replacing th is really the only realistic option for a good outcome. We trusted her and allowed her to contract out the additional companies needed to complete the renovation and thought we were in good hands..... Upon returning home my other went to the bathroom and to her surprise looking down the vent and saw dirt... I mean the ground.... They forgot the duct althogether for that room. The workmanship was terrible and found out only AFTER a guy (in an unmarked van) came to fix the duct that the " company" Carol hired to complete to duct work was her friend!!!!!!!! She lied to us from the get go and told us the name of a company and the guys name who was working on it...... All lies!!!!! If that isn't bad enough when we turned the furnace on, it was blowing chunks of what looked like blacked insulation and a blackish haze that would not stop. By the 2nd day the house was a stranglehold for the lungs again.... We notified Carol but it did not seem like a timely matter to her..... I guess she didn't want us to figure out her friend put it in...... Carpet cleaning: short and sweet.... Claimed they attempted to clean it 3 times and was dirtier than when we left... Once again no other company was contracted out to complete the work; her employees attempted a job they are unqualified to complete ...... Still waiting on new carpet which means all the upstairs furniture will have to be moved again which we asked carol to please just move the beds in but leave all other furniture out so it won't be so **** ** the furniture and the workers..... Of course that didn't happen As I have barely scratched the surface of the issues the above lengthy summary of the big jobs have been explained in detail to save the next person a heartache..... The are an emergency mitigation company under Allstate.... Nothing else..... All other jobs are to be discussed and a separate contract be confirmed by the customer and Bridgeport or the homeowner has the freedom the hire whoever and whatever company to complete any other job after the emergency mutation is finished..... Which normally is not lengthy or a meticulous job.... Bridgeport never disclosed this to us and mislead us into believing all the work had to be started and finished by her company in order for our insurance to pay for the extensive work but ironically she was not qualified to do half the work the was necessary in order to truly restorate our house back to a healthy and habitable place. Instead, we are stuck here 3 times worse than when we started. Basement was never cleaned so stil drawing the black char through the house, duct work was done improperly and blowing black particles when air comes through, clothes are in between the linens and shower curtain folded o the dining room table... Not to mention clothes that were packed to he saved from 1950-1990's of m parents were washed and thrown in the mix...... She just imagine..... Oh and all our stuff got to sit outside all day with all the allergens and pollen..... So we had to sleep in the den for weeks until we could get the beds cleaned off to put new bedding on mattress that is oh.... Yeah torn now..... Anyway please do not ever allow this company to step foot in your house. Smooth talker but if it is a job that requires some level of skill or could affect your health..... Go somewhere else..... I mean jus food for thought... Our insurance adjuster wanted us to go with this company so we went along with the recommendation and wanted things to go smoothly..... Carol comes out to get samples of carpet to take to lab or textiles company to confirm exactly what to use to clean and learn exactly what types of particles are we dealing with..... Well that never happened... She said it was too expensive but went along cleaning an unknown substance...... Allstate now is getting a REAL restoration company to finally clean our house properly.... Not by lies on the fly
    - Whit M.
  • They were professional and helpful from the onset. The cleaning made a substantial difference in appearance. And, I don't know if it was the dust mite option, or the general cleaning, but it has made a world of difference in my allergies! I will be using this group again.385
    - Melanie M.
  • Vincent Lee was very punctual & provided detail re: what steps he was taking.  He & his associate finished promptly & after drying saw that the loveseat looked almost like new!
    - Hayden K.
  • The gentleman who arrived to steam clean arrived early, and was very professional. He was also very courteous, and got right to work. He was very diligent and completed the entire job in a short amount of time. He even informed us that he could apply some scotchgarding to protect against future stains. Overall the experience was excellent and I will definitely use this company again. Very pleased with the quality of the job too!
    - cliff r.
  • My only complaint was that my couch felt slightly crusty in some areas afterward, like maybe the cleaner wasn't totally rinsed out.
    - Lindsay B.
  • Very well.
    - Tim H.
  • Great job. Very professional. All stains removed. Even brought extra blower out for basement.
    - Renita R.
  • unknown
    - Hayden K.
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Upholstery Cleaners in Kernersville

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