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Find Top-Rated Kernersville Home Warranty Companies

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Home Warranty reviews in Kernersville

Real People ~ Real Reviews ~ Real Results

  • You never know who's coming to your home and frankly, regular customers of the repair people get preference over AHS customers.  That's ok, I'd expect that.  There would be times we'd have automatic payments taken out every month and I'd question whether being a member of American Home Shield was worth it.  But every year something major goes wrong (the house is 18 years old, so it's time) and AHS comes through for us.  Most recently our furnace died and I will say that AHS paid for most of the replacement, and handled everything very efficiently.  You don't necessarily have a choice in what brand furnace you get, but we did get a name brand. And it works.  
    I would definitely use this company if you have an older home and you never know what's going to go.  Basically, all you pay is for the repair person to come to your house, which you would do anyway.  
    Sometimes you have to read the fine print.   A leaky faucet might not be covered if the leak starts above the counter, but it will be covered if the leak occurs UNDER the counter.
    - Susan M.
  • I reported to Old Republic Home Protection (ORHP) on 6/11 that my A/C was not working.  A/C company called about coming on 6/13 but I was at work.  They came on 6/14 (Friday evening) and diagnosed the problem.  I had a Freon leak and needed an evaporator coil.  ORHP called Tuesday, 6/18 to say the part would take 3-5 business days to get in.  ORHW called on Thursday, 6/20, to say part needed to be ordered from factory and would take a week to get in.  They wanted to make sure I wanted the part replaced because there would be a restocking fee if I changed my mind.  (It's the middle of summer in North Carolina; yes I wanted my A/C fixed.)  Over the next 2 weeks I was in constant communication with Old Republic and A/C company trying to find out when my part would be in.  This time also fell over the July 4th holiday (a Thursday) which delayed things.  My part finally came in and the A/C was fixed on Tuesday, 7/9.  
    Both Old Republic and the A/C company were very nice every time I called.  I'm not sure why it took so long to get my A/C fixed but it seemed excessive.  I think it was a collection of things.  I bought my house in the winter when the A/C could not be checked during the home inspection.  This was my first time dealing with the home warranty company.  With the stories I had heard about home warranty companies, I expected the worst.  In the end I am pleased.  The home warranty has been worth it even if nothing else breaks this year.  The only thing I would have done differently is ask about cashing out and using that money to replace my entire A/C system rather than just the evaporator coil since my system is 20 years old and original to the house.
    PS -- The price above ($60) was what I paid per the agreement with my home warranty company.  The total price I paid for the one-year home warranty was $500 which included some upgrades.
    - Monica M.
  • They were responsive in managing to get our hot water heater looked, they are always very responsive in getting the work done.
    - JANICE D.
  • I have not had to use the policy although I feel secure knowing it's there if I need it. I had paid a yearly fee upfront and I can also sign up again after the policy to close to expiring.
    - TAMMY H.
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Home Warranty Companies in Kernersville

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