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Hvac Repair reviews in Jamestown

Real People ~ Real Reviews ~ Real Results

  • Choice Warranty is a hoax. I realized they are only good for making minor or less expensive repairs. When I talked to the sales person before buying, I made it clear that I live in a home that was 20 years old and was sure that AC unit will be giving out soon. He assured me that the policy covers replacement. Well 3 months into the policy, my AC stopped working. After 2 trips from serviceman (he was very nice and thorough), it was determined that motor needs replacing. Choice then denied the claim and said it was due to poor maintenance and that motor was dirty. THE UNIT IS 20 years OLD! Of course it was dirty. I had that unit serviced twice this year. Basically, they were already trying to get out of repairing it (btw, it was going to be a $800 repair). So, if I do need a new unit, there is no way they were going to cover it. I found from another vendor of theirs that they were not aware of them ever replacing a unit. I might as well use the money on a warranty and do the repairs myself. USELESS. After reading other reviews outside of this, many complained of same thing that Choice will use whatever disclaimer to get out of a major repair. That's purpose of a warranty (at least I thought). I cancelled my policy. They wanted me to appeal denial and pay for part of repair. I declined.
    - Sharon D.
  • Fixed problem with simple repair, without trying to sell an expensive replacement unit like another previous service provider. My unit is old, so when it does go out I know who to go to and will feel like I'm not being taken advantage of.
    - Sharon D.
  • It was not so great. We used them a week after the purchase date. There was no additional cost to the deal. They told me that to fix the problem was $1000 and they recommended I replace the system. The next service provider I called was able to fix it for $250. They were way off. The technician was nice and professional. I would tell others not to use this company.
    - Deborah J.
  • Jason was absolutely great. Arrived on schedule on a Bad weather night and was very thorough from start to finish. He took the time to go through all the nuances of the new system. Before leaving he wanted to be sure I was completely satisfied with everything. I highly recommend this gentleman. Thank you for the work Jason.
    - Hank R.
  • Our service person's name is Quint.  He arrived right on time and got right to work.  His work was thorough and efficient, and as he was working, he kept us informed of what he was doing and why it was important.  Quint was accommodating and very open about sharing knowledge and information.  Will definitely use this company's service again in the future.
    - Sean J.
  • As promised,we were called about 8 AM to let us know that the Technician was on his way.
    Upon arrival, the service technician, Rod Jones, explained what he was going to do.  Within about 1 hours, Rod informed me that everything was in good shape.  He proceeded to clearly explain what services he had performed, and confirmed that system was working well.  
    Rod is such a competent (and polite) person; it was a pleasure to have him work on our a/c! 
    Thanks, Berico, for such excellent service!
    - George O.
  • Furnace went out on Monday morning.  The technician was at our home almost daily, but the furnace wasn't working again until Saturday.  When he left on Friday, he said he'd be back "first thing" Saturday.  However, he didn't arrive until 3:00 and didn't call to let us know.  We called Saturday morning to see where he was and were told "working on emergencies."  Our furnace had been out for days, but we weren't an emergency?!  When he left Saturday (with furnace working), he said he'd return Monday with a part he preferred to one he'd used.  If he ever came back, we didn't see him.

    We had previously received incredible service during an installation -- with great communication throughout -- so this experience was a great disappointment!

    - Laura T.
  • Chris Sampson, owner of Custom Construction and Renovations, visited, examined the workspace and area underneath, and laid out the process. We were doing the work during the time between Thanksgiving and Christmas, a difficult time for such work, but Chris navigated the problems perfectly.

    The job entailed replacing an old fiberglass tub and shower unit with an enlarged shower-only with a moveable seat, replacing an old, old two-sink vanity with a custom-built one with cabinets and drawers for storage, replacing the commode, and replacing the carpeted floor with a high-quality cork floor. Finally, Chis installed a small electric radiant heater in the baseboard.

    If you've ever watched a successful home renovation show on TV (This Old House or HomeTime), then you have a good picture of what working with Chris is like. He guided us through the fixture selection process, setting up appointments for us with distributors and joining us for one of the visits. His employees are extremely competent, knowledgeable, and very nice people to have in your home. His cabinet maker is first-class as is the carpenter who installed the finished vanity. All in all, the work was excellent.

    In the end, the cost exceeded the initial estimate, but, with old houses, there are always unanticipated problems. In our case, the water damage was significantly greater than anticipated. Chris priced the solutions fairly and completed the additional work with very little delay to our expected time for completion.

    When we were returning our Christmas decorations to our attic, our old disappearing staircase collapsed. Chris replaced it quickly with a metal one for a very fair price. That job required some cutting and fitting, but it was a quality installation that closes and seals perfectly. So, large job or small, Chris and his employees do great work.

    Custom Construction and Renovations is a fantastic contractor. We have at least two more remodeling jobs at this old house and Chris will be our contractor for those. I'm very confidant that the finished product will be perfect.

    If you have a remodeling job, call Custom Construction and Renovations. You'll be pleased with the results.

    - James w.
  • I was extremely impressed with Air Treatment Inc. all the way from the initial meeting to obtain the quote to the installation of the unit. Ian met with me to look at the job and was professional and provided the quote that day which was cheaper than two others I had already received for the same Carrier Gas Pack. The installation was scheduled and completed quickly and I was impressed with the crew that came out to complete the job and once finished, everything was explained about the unit and how to use the new thermostat as well. I have already hired them to do another job at a rental property and highly recommend them if you are looking for a new HVAC System.
    - David P.
  • Technician was professional, prompt and thorough.  He explained what he would do during the inspection of the AC/furance system.  He tested all wiring, checked filters,cleaned the units and preformed various other system checks.  I was impressed with how thorough the tech. was in inspecting the AC system.  I will certainly use Carolina Quality Heating & Air for my future HVAC needs.
    - Janna S.
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HVAC Contractors in Jamestown

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