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Flooring reviews in Jacksonville

  • A
    HOBBS FLOORING
    After asking around, speaking to several neighbors and service vendors we were familiar with, we were recommended to Hobbs Flooring. Ricky Hobbs came out the day following our phone call, to measure and inform us of the process. Ricky is one of the nicest, and most professional people you'd want to meet, and he answered all our questions and concerns. We then went to their office the next day, met Tammy and Vicky, our office contacts, selected our materials, (of which are many, and all of them beautiful) and scheduled our installation. On the day of installation, the crew, Chase, Travis and Erick, each one of them true artists, came on time, and speedily got to work. These guys so pleasant, professional and courteous, that it felt like old friends installing our floor. Before they started, they told us the order of the installation, (i.e. which room they would start in etc.) and told us what they would be accomplishing on a daily basis. The entire process was painless and a joy to watch being fulfilled. Erick and Chase arranged the tiles in such a beautiful manner, it was like watching Michelangelo creating his art. We stayed in a hotel during the installation, so as to give them unemcumbered space to work. When we were not available when they finished their day, they made sure the house was locked and secured. When the entire job was finished, several of our neighbors came by to see the floor, and could not believe that the floor wasn't hardwood, but porcelain tiles. When we returned to their office to conclude our order, Vicky (who is wonderful) took care of us. We also have to mention Tammy, who helped us so wonderfully during the installation period, she was terrific! We would not hesitate to recommend Hobbs Flooring to any of our friends and neighbors. The floor is beautiful, the work was excellent, and everyone was like family!!!
    - CYNTHIA G.
  • A
    Crawl Space Specialists
    They showed up on time and we're very professional
    They completed the work when they said they would
    And they came back to Make adjustments after the crawl space had dryer
    As they told me wood sh


    - tracie m.
  • A
    HOBBS FLOORING
    Mr. Hobbs and his crew were very professional and friendly.  I had no problem letting them work in house while I was at work. 
    They installed laminate and vinyl and even added the half bath last minute.  The stairs were redone and stained.  Everything looks beautiful!  I will definitely have them back to replace the carpet in the upstairs bedrooms.
    - Naomi S.
  • A
    Flooring Design
    They were very friendly and easy to work with. They had a good attention to detail and cost of materials. They cleaned everything up. It looked very good when they had finished. It took two or three days to finish the project. He gave us tips on selecting materials. The bill was not the same as what we were quoted.
    - Brenda & David P.
  • A
    Flooring Design


    Flooring Design installed hardwood floors in our home. The owners, Wendy and Chris, and Brianna the design consultant, gave us excellent service. They were very helpful and patient in helping us select and find exactly the type of wood and the look we were searching for.

    The installers were great. Punctual and very meticulous; they did an excellent job. We love our new floors, but then we knew the type of work and service to expect from the team at Flooring Design. They had previously installed tiles in two bathrooms and our sunroom. They did an excellent job then; these rooms look great too.

    We would definitely recommend them and will contract them again in the future.




    - Lita O.
  • A
    HOBBS FLOORING
    We purchased all our materials for our floor from Lowe's along with scheduling installation. The day the installation was to begin, the guy from Lowe's showed up and said he couldn't do the floor. We were devastated as we had already spent all that money and had torn out all our carpet and were living out of our bedroom. We called Hobbs and even though they were booked 3 weeks out, they understood our desperation and agreed to take us on immediately after there regular day of work. The two guys that came were awesome, professional, and very attentive to details. The work they did was worth every penny. We plan to start with them when we get ready to do our bathroom floors.
    - Cara J.
  • A
    HOBBS FLOORING
    From start of the process (initial phone call for an estimate to completion) to finish the flooring install took one week. the Hobbs family runs an incredibly responsive and professional business. After the estimate and some advice, we agreed on a date for the install. there is a requirement for half of the payment up front. the estimate for time was three days, but the crew actually got the job done in one day of work. We were happy with the work and the workers. I felt good leaving them with my family as I went to work. They were on time and did great work. this was one of the best experiences I have ever had with contractors and home repair. I would highly recommend Hobbs flooring to anyone that asks.
    - Keith F.
  • D
    WATKINS FLOOR COVERING
    As far as the ceramic tile in the shower area, original job was inexpensive, which should have alerted me...maybe around $200. However, I was shocked to see that the worker didn't even try to match the tile. The original tile is white with tiny tan flecks, but he used solid white, which was fine, then added a GREY piece. I just let it go, but should not have.
    Watkins did a nice job of fixing grout around my ceramic tile in my foyer. Another company had contracted someone who did not nail down the backer board properly, so I ended up with cracks in the tile itself. Anyway, they later had someone come and quot;fixand quot; the problem, which left me with uneven tile. Eventually the grout began to crack, so the company contracted Watkins to fix it. However, after a few months, the tile began to crack again. I called Watkins and they sent someone out who said I'd have to and quot;take it up withand quot; (the other company). I simply wanted them to fix it and I was willing to pay, though all the other and quot;fixesand quot; had been courtesy of the original company. The guy from Watkins was rather curt and showed absolutely no compassion. I vowed then I would never use them again.
    - James I.
  • A
    WATKINS FLOOR COVERING

    When I entered Watkins Flooring, I was greeted immediately by a professional salesperson. I told them what I was looking for.

    I was shown all types of flooring that I could put in my kitchen and other rooms I wanted to redo. I decided I wanted to go with Armstrong���s LBT flooring. After looking at all the colors, I chose the color I liked and was also shown all the ways LBT could be installed. I decided to have it put down in a diamond pattern.

    The installers took their time and didn���t rush putting the flooring down. I was amazed at how straight the grout lines are,

    I decided I wanted to change the backsplash in my kitchen, too. The salesperson showed me all types of ceramic and glass tiles that I could choose. The salesperson went over and beyond helping me decide on the correct color and style that would complement my flooring.

    The installers did a fantastic job moving everything that needed to moved out of the way and replaced it in a professional manner. All the work was completed in a timely manner.



    My friends have been amazed that the LBT is so warm to walk on, compared to ceramic tile.



    I would recommend Watkins Flooring and their staff to anyone.

    - Mary Lee M.
  • C
    WATKINS FLOOR COVERING
    When we first started working with the company, it went great. The hardwood floors went in in a matter of weeks. The service was professional and they cleaned up when they left. The stairs on the other hand was a nightmare!! We ordered the stairs the end of July and the job was not completed until the first of November! The stairs look good but the little stuff like touch ups and staining was supposed to be completed by a subcontractor. He never showed up to do the job so I touched up everything. I am pretty sure that the touch ups were included in the price. The bottom 3 stairs were ordered 3 different times because the measurements were incorrect. I would try to call to get an estimate of when the work would be completed and our salesperson never returned the calls. I ended up going to the store and requesting the manufacturer number so that I could deal with them more directly. Another salesperson rolled his eyes when he gave me the number. It was only after I threatened to sue did I finally get a call back. The salesperson apologized for the confusion and attempted to fix the situation but I ended up going to Lowes to get carpet installed. I was going to give the business to this company but decided that I would like to deal someone who returns calls. Do Not go through this company if you want hardwood stairs installed!
    - Karen D.
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Flooring Installers in Jacksonville

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