DC Garage Door Services

A 36 Reviews

Founded 2005 • Angie's List since February 2016

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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

102 Aurora Ln

Huntersville, NC 28078

Description

Services we offer: Installation of new garage doors. Springs replacement. Adjustment. 6 points checkups. Doors off tracks. Replacement of rollers and cables. Openers repair and installment. Remote controls, keypads and car programming. Weather strip replacement. Decorative hardware assembly. Maintenance, tune up and lubrication. Full Service and install Garage Door Company....

Verified Reviews

36 Total Reviews
Reviews by Rating
A Rated
32
B Rated
0
C Rated
2
D Rated
0
F Rated
2
Read reviews by category
garage doors (36)
Showing 1-10 of 36 reviews
F

RATED

07/28/2020

The technicians came and pressed all buttons (we did 5 times more than what they did) and said our garage doors not working and then said our board is gone without any evidence and we need to replace the board. That's it. No proper testing. All less than 5minutes. They want to pocket the money and they only accept payments via phone. It seems fishy. Don't trust them.

DESCRIPTION OF WORK
Garage door repair

CATEGORY garage doors

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/28/2020

SERVICE PROVIDER RESPONSE

We came out to your property and provided you a diagnostic. You were aware of the service fee of $29 that will be waived if we performed the repair. However, once we called to collect payment over the phone due to Covid 19, you threatened to leave a bad review if we made you pay. We will not give in to threats. Our technicians are experienced, professional and provide excellent service. We take pr...
A

RATED

03/29/2019

Company responded promptly. Sent repairman the next day. The price made me wish I had spoken with ore than one company, but it was too late.

DESCRIPTION OF WORK
Replace garage door spring

CATEGORY garage doors

COST $499

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/28/2019

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed]. Were sorry to hear you were unhappy with the price you were charged. We understand that an unexpected repair is always an unpleasant surprise and unfortunately you had a broken spring and needed your torsion tube replaced. Other than a new door, springs are the most costly repair for a garage and we completely understand it being upsetting. However, our pricing is usually...
C

RATED

02/11/2019

They were on site quickly and replaced quickly as well. 5 Stars for promptness in and out. However, when I lookup what I should have paid, I think I paid more than double of what it should have cost. Home depot has these springs from $75-100 for a pair. Rollers are $25 for a box of 10! I was charged $20 for 2. I paid 440 for 1 spring and 2 rollers. Job took about 30 minutes. Estimated true cost: e...

DESCRIPTION OF WORK
Replaced 1 Torsion Spring and 2 rollers

CATEGORY garage doors

COST $440

SERVICES PERFORMED? Yes

WORK COMPLETED ON 02/11/2019

A

RATED

12/26/2018

Quick response on my initial inquiry and they had availability to fix the problem within a day. They arrived on time and performed the work quickly, very happy with the results.

DESCRIPTION OF WORK
Garage door repair

CATEGORY garage doors

COST $200

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/26/2018

A

RATED

10/09/2018

Our garage door opener was working sporadically so I called DC since they were local and had great reviews. Kelly answered the phone and I knew right away that I called the right company. We decided that, based on our openers age, a repair might not be the best course of action and replacement was the way to go. Imagine my delight when she said that they would rather have me buy the replacement op...

DESCRIPTION OF WORK
Replace a garage door opener.

CATEGORY garage doors

COST $180

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/05/2018

F

RATED

10/03/2018

Contacted company via Angie's list "request a quote" on 9/17/18. Never got a response until 10/2/2018. Have already given my business to another (more responsive and professional) company.

DESCRIPTION OF WORK
Replace home garage door and overhead motor

CATEGORY garage doors

WORK COMPLETED ON 10/03/2018

SERVICE PROVIDER RESPONSE

Hello, we are very sorry about our delayed response . we had an issue with our computers regarding the Angie’s list messages. By the time we realize that we called to fix it, once it was fixed we could respond to all the customers that reached out . I can reassure you that our company is very reliable, professional and take our business and Our customers very seriously. Again our apologies for you...
A

RATED

06/04/2018

Prompt, professional and reasonably priced. My garage door spring broke the previous night, called DC Garage Door Services at 8:30 am the next day and it was fixed by 10 am. EXCELLENT SERVICE! I highly recommend them.

DESCRIPTION OF WORK
Garage Door Spring Replacement

CATEGORY garage doors

COST $250

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/04/2018

A

RATED

02/07/2018

Have a issue with a garage door call Mickey. Problem with garage door happened in the early evening. Called Mickey's # and they came out right away. It took about 15 minutes to diagnose and fix the problem. When I asked how much I received a handshake and no charge. This is an old school business.....honest and professional.

DESCRIPTION OF WORK
Garage door opener was not working.

CATEGORY garage doors

HIRE AGAIN? Yes

WORK COMPLETED ON 02/07/2018

SERVICE PROVIDER RESPONSE

Thanks for taking the time to write us such a great review [Member Name Removed]! Saving our customers money is one of our top priorities. Thanks for spreading the word about D. C. Garage Doors. Much appreciated.
C

RATED

01/05/2018

The technician gave a quote of $550 to repair. I watched while he put the door back together and the only new parts that were used was 3 or 4 screws the rest of the cost was labor. The technician was at my home for 2 hours. The cost per hour was $250 and even used my ladder to repair. Scope of work was screwing the panel back together, taking the tension off the spring, reconnecting the cables, pu...

DESCRIPTION OF WORK
Hinge and wheel pulled way from panel causing the tension cable on one side to come off.

CATEGORY garage doors

COST $550

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/05/2018

SERVICE PROVIDER RESPONSE

We are so sorry that your experience with our company was upsetting to you Mr. [Member Name Removed]. We explained to you that the repair would have been much cheaper had you not disassembled the door and attempted to fix it yourself. We did reassemble your entire door as you were quoted. We do not understand why you would think that would require any new parts other than fasteners and screws. The...
A

RATED

01/04/2018

The first question I was asked when I called to request service was "Is everyone okay?" Just the start of a great experience with the company. My technician, Gerard, arrived within 2 hours of the call I placed even though we were certainly not an emergency situation. He was friendly, professional, skilled, and fast. He did not try to sell me any additional services or products (although I will cer...

DESCRIPTION OF WORK
I accidentally closed the door on the backend of my car causing the opener arm to become disconnected from the garage door. The screws were ripped out and could not be . . .re-screwed in (?).

CATEGORY garage doors

COST $150

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/04/2018

Services Offered

Garage Door Service & Installation

Services Not Offered

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General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover
Emergency Service
Yes
Warranties
No