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Hvac Repair reviews in Hudson

  • A
    Starnes Heating & Air
    The repairman was very prompt . He found an electric wire had been slightly severed and was causing the unit to run continually. He was very polite and certainly knew what he was doing. Starnes Heating has my praise for the best around!
    - Bob W.
  • F
    Canella Heating And Air Conditioning Inc
    First of all I am already an established customer with Canella Heating and Air. I had my basement remodeled and had Canella install a new HVAC unit along with duct-work and I signed up for their yearly $200.00 maintenance program. I am pleased with the new work they performed in installing the duct-work, and the HVAC system. I have two other older Carrier HVAC systems that supply my main floor and second level which I planned to consider Canella when those units needed replacement. My issues however are with Canella's performance with one of the old units..(first time I had to call them about an old unit problem). I basically have two possibly three main issues. 1) Exsorbitant pricing structure. 2) Technician training issues. 3) Customer treatment. I agreed to their $85.00 diagnose fee since the old unit was not under their maintenance program. After the technician arrived approximately 30 minutes late he did promptly diagnose the problem as we suspected a clogged condensation drain. He promptly fixed the issue but had to go to another job while searching for the 40ft tubing to replace the old collapsed tubing that we had also asked to replace. I was at work and my wife called me that the young man had finished his work and the price was $587.00. Prior to the install the technician did state that the charge for running the 40ft condensation line will run $69.00 for each 10 feet. That will result in a total of $276.00. He also suggested replacing the pump which would cost approximately $187.00. To clear the clog $39.00. I asked her to put the young man on the phone and I told him that I would need to inspect the job before I write a check for that amount of money. He stated that I needed to leave work now because he could not leave before being paid for his work. I asked him to wait until I made an additional phone. I called the Canella company and asked to speak with the owner. The receptionist was very understanding and the owner was on another phone call... (talking with the technician). She asked of he could return my phone call. While waiting I called home and my wife said the technician had already left. A few minutes later the owner did call me. I explained in even more detail my feelings concerning my three issues. At the end of the conversation I told him that I would be glad to write him a check for the amount after I had a chance to inspect the work. He agreed to my request. So let's review... 1) Exorbitant pricing... a). Run 40ft of tubing at $69.00 per 10 feet = $276.00. The tubing cost approximately $21.00. This should have taken at the the most 45 minutes to 1 hour to complete this task. b). Replace the pump.. $187.00. Pumps sell for approximately $50.00. It took maybe 10 minutes for the swap. c). Unclog the drain... $39.00. Parts probably less than $5.00. Probably 15 to 20 minutes. (More reasonable charge.) d). Diagnostic fee... $85.00. Probably took 10 minutes. Now get this at the bottom of the invoice... Non-MPP charge was $587.00. MPP charge would have been $426.00. Not much help if I had a maintenance agreement in this case. To add insult to injury... I have a technician standing in my kitchen at home telling me he can't leave until I pay him the $587.00 so I need to come immediately from work to inspect his work. So much regard for an already established (paid up with no outstanding bills) Canella customer who has already paid a substantial amount of money with the Company. I am not a one time event, unknown customer to Canella. I wonder... what would Mr Jenkins think about this ? (Sorry... couldn't resist the thought.)
    - James B.
  • A
    Triangle Contractors, INC
    Everything went extremely well, considering how difficult it is to find reputable contractors these days. I scheduled an appointment with Nehemiah for an estimate on a new heat pump, since mine has been unable to properly heat and cool during the extremes of the summer/winter (which are not really that bad in western NC). He came out on time and was very friendly and upfront with every issue he found. After a thorough inspection of my heat pump, air handler and ductwork, he performed a load calculation to ensure my unit was properly sized (which it was), and then proceeded to offer alternative solutions since the unit seemed to be running well. He suggested I look into modifying the ductwork in my attic as it seemed like there was not enough airflow on either the return or supply paths. His estimates were very fair; more so than the other three contractors I had come out. He was only one of two contractors that actually took out a tape measure and performed a load calculation, which was surprising to me. I had him come back to perform the repairs and modifications, and he was once again on time with all supplies (minus the air filter for the newly installed return) on hand. He did a good majority of cutting outside, and most of the drywall work dust was kept to a minimum, as well. In the end, he didn't try to sell me a heat pump I didn't really need. He performed all work (enlarging two supply ducts in our living room, adding an additional supply in our guest room, adding a second return, patching leaking ducts in the attic, enlarging the main supply duct, blocking off basement ducts that were only robbing pressure and air volume, cleaning the condensate drain, cleaning the condenser coils, and checking the refrigerant charge) in one day with a very capable assistant. They did not make a huge mess, and also offered to clean everything up when they were through. They did not require any money upfront, either, which is a huge piece of mind factor for me. Additionally, he didn't add any hidden charges onto the bill after the fact. All in all, this was a great experience, and he was right. Aside from some insulation issues in the attic, the new ductwork seems to be the solution to our issues. We have cold air, finally, and our AC isn't constantly struggling to maintain temperature when it's not even that hot outside (setpoint of 77-78F when it's 90F outdoors). When it comes time for a new heat pump, I'll give him a call first. Hopefully the rest of Triangle's technicians are this good. Either that or I will request him by name.
    - Donald M.
  • A
    Dudley Shoal Heat & Air Inc
    Mr. Starnes was very punctual, friendly and professional. My 35-year old heat had, I was sure, passed on. He was able to fix it to cool another day though he could have easily told me I needed a new one. He is very helpful and honest in his estimation of the situation ( I have used this business before), and he  offers his opinion and best service. He does nt try to sell you something you don't need. I would recommend him t anyone who wants a reputable businessman!
    - Janette L.
  • A
    Dudley Shoal Heat & Air Inc
    Overall it was a very good experience. I left a voice-mail initially the Monday of that week, and I was called back that night after he (owner) had returned from working all day. I was not in a hurry to complete the work since I had figured out a short-term fix for each of my issues. I had redirected the condensate from the pump reservoir into a container and was dumping the container periodically. I also was leaving the fan in the "on" position instead of "auto" to maintain airflow and not let the coils freeze up. We arranged for a time that best fit my work schedule (arriving at home in the evenings, and only having that Thursday evening as an option before the weekend). The service rep that was assigned to my house called beforehand to make sure everything was still OK with the date and time. He then called again and kept in contact so we knew the timing of his arrival. After he arrived, his troubleshooting included looking at the slope of the PVC piping for the condensate, making sure the pump did in fact work (including discussion of the GFCI on the outlet into which the pump is plugged in), verifying air temperatures before and after the coils, and checking pressures outside on the unit, and visual inspection of the coils and condensate pan inside the unit. He suggested I wash-down the outside unit also, which I did after he had completed the work and left.
    - Ed H.
  • A
    Starnes Heating & Air Inc
    My experience with Starnes was excellent from the estimate to the installation and followup. Patrick, the owner, came out to give me an estimate. He was very professional and explained my options to me clearly without pressure. He figured several configurations to get me the maximum return from manufacturer rebates, local utility company rebates and tax credits. Having gotten a few estimates, I knew that the price was fair. Starnes worked around my schedule for the installation, arriving on time and making sure that everything was cleaned up afterwards. The technician arrived promptly and explained the operation of the system clearly before charging and checking out the system. All paperwork was handled by Starnes, including permits, filling out the online rebate application and registering the equipment with the manufacturer for me. The new system works a bit differently than the old, so I had some questions a few days later. All of my questions were answered fully with courtesy and patience. The system works great and I am very happy with it and with the service.
    - Susan B.
  • A
    Dudley Shoal Heat & Air Inc
    unknown
    - Ellen R.
  • A
    72 Degrees
    .
    - Gary Z.
  • A
    Starnes Heating & Air Inc
    .
    - Gary Z.
  • B
    Standard Heating & A/C Inc
    Very well.
    - BETTY R.
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HVAC Contractors in Hudson

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