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Flooring reviews in Horse Shoe

Real People ~ Real Reviews ~ Real Results

  • Total project took nearly a year while we lived in the house. Dan and the crews he brought were extremely professional and accommodating. He has the knowledge and expertise to hold himself and crews accountable for their work. He was present as much as his schedule allowed & if needed, worked weekends to catch up.
    - Leon H.
  • He was by far (out of 5 quotes I got total) the best at returning calls, attitude, interest and professionalism. The price was fair. He and Jack were prompt, attentive to detail and incredibly hard working.
    - Ashley B.
  • Scott Sheppard was easy to reach by phone.  If not immediately available, he returned my calls on a timely basis.  Conversations were always pleasant and Scott gets right to the point.  I asked for a rough, ballpark estimate, after I described what I needed to be done.  Scott gave me the estimate, and the actual charges came out to be the same.  I gave him a healthy tip since the work was excellent.  
    Scott and I agreed on an installation date.  He picked up the carpet from the store and brought it to my house.  He had some padding left over from another job, so he also brought that as well as glue, tack bars and other supplies.  Scott showed up on time, and he was courteous and professional throughout the five-hour installation.   He worked very hard, and he was very precise with his measurements and cuts.  Everything fit well and tight.  There was little wasted time, but Scott gave helpful suggestions throughout the process.
    Throughout the job, Scott cleaned up as he went along so that there was no mess for me to clean up.
    I have nothing but the highest praises for Scott Sheppard and I would recommend him for any flooring needs.  Scott has been doing this work for 25 years and it shows.

    - Robert S.
  • Had good dialogue with Arnie talking about various options for flooring while in the showroom, then had him come out for estimate. Arrived on time, we talked some about specifics of the job. He was knowledgeable about what was needed and honest about issues he would need to check into (rather than making up answer). Very pleasant and professional. My only concern was at the measuring estimate which came in somewhat higher than other estimate I got. I would have no trouble going back to give them another shot if I had another flooring job.
    - Michael C.
  • I contacted Paco through Angie's List messaging service to schedule an appointment for an estimate on floor tile installation.  He responded a couple of days later and we picked a date (6/5/15) and a time frame (1:00-4:00).  He said he would call 30 minutes before arrival.  I provided him with my address and phone number but never heard from him on the scheduled day.  Have not heard from him since.
    - Sara O.
  • This was for new construction. Don at Carpet City was pleasant to work with. Pricing for vinyl plank was fair. Installation price was higher than other places we received quote from. Installers were punctual. Finished the job in two days.
    - MARTHA W.
  • Excellent job; fast working, solid professional construction, and the price was great too! Ripped out carpet, prepared the floor, and installed the flooring and gutters in a single day. Steve has done other work for me over the last year, from planting trees to refinishing my kitchen...and my wife and I have been completely satisfied with all of it. Because he's so good and reasonably priced, I have three more major jobs planned for him in the very near future. Highly recommended!
    - Mark L.
  • Initial contact went okay. Chose them based on price. Ended up being about 2 weeks late on original installation. Did fine with installation but 6 months later, we have rotten bathroom subfloor due to moisture from leaking toilet. Called CC, no response. Eventually owner happened to answer and made lots of promises on repairs. Two weeks later and 3 missed appointments to come out when they said they would we called plumber to take care of leak. He confirmed toilet wasn't replaced properly, floor was uneven, so now subfloor and flooring needs to be replaced. 3 more unreturned phone calls later, we are nearing completion of repairing their mess, but of course are out additional money for replacement flooring, plumber bill to correct their error, and repair and replacement costs for the subfloor. This is one of the most unprofessional, uncaring companies I've ever worked with. If you choose to go with them, just hope that its perfect from the beginning and they don't do permanent damage to your home. Or you better have money and patience for repairs and new flooring when anything goes wrong because they have no intention of standing behind their work.
    - Jennifer D.
  • We couldn't be happier with our experience with Usher. From the first meeting, the staff was incredibly friendly, helpful, and knowledgable. Jimmy, the owner, provided lots of options and helpful advice. Brian was great to deal with from the sales side, and Randy did our install faster and better than I thought one person could! The floors are beautiful! The initial quote was considerably less than their competitor's price for exactly the same product and installation. Because of a couple of small changes the job actually came in slightly under the original estimate! Overall, this was a great experience and we will definitely use Usher again.
    - Jennifer S.
  • From the first day we contacted Stewart to get a second estimate/opinion on our remodel/redesign of the bathroom things went smoothly and he was able to accomplish what we envisioned, within budget, meeting our function requirements and within a 4-week timetable from start to finish.  While we made the selections of cabinets, countertops, fixtures, tiles, tub surround, etc., it was always with Stewart's input and many times providing us cost-effective solutions or alternatives to make sure our overall job was accomplished within the budget and timeframe we had hoped for.
    Stewart is a competent professional.  He has an excellent work ethic and serves as a good model for his assistants to learn from.  He was always on time, always on schedule and kept us advised of any issues that needed to be addressed along the way.  Our calls were returned promptly if they weren't taken immediately and there wasn't a moment we felt 'out of the loop' or that something had arisen that couldn't be taken care of quickly and easily. 
    Stewart is skilled and a pleasure to work with.  He is well respected by his peers and subs and one sub even commented that as a homeowner you wouldn't want anyone but Stewart working on your house because of his attention to detail and his desire to have the job (in every aspect) done properly.  There were several aspects of our job that would never been seen by a casual observer (or even us) that he still insisted on quality workmanship.  A nice trait to have.
    We would definitely use Stewart again for remodeling or any jobs around our home that we can't tackle ourselves - in fact, I've been looking around for something else for him to do!
    - James T.
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Flooring Installers in Horse Shoe

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