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Basement & Foundation reviews in Horse Shoe

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  • Total project took nearly a year while we lived in the house. Dan and the crews he brought were extremely professional and accommodating. He has the knowledge and expertise to hold himself and crews accountable for their work. He was present as much as his schedule allowed & if needed, worked weekends to catch up.
    - Leon H.
  • The house was built in 1945 and includes an addition. Where the addition tied in to the original structure there was a design flaw that led to moisture intrusion into the basement when it rained. In addition to that, the area behind the house was sloped towards the house and the house did not have proper footing drains or waterproofing where needed on the block walls. Royce Phillips came up with a multifaceted approach that included grading the back yard, installing a drain in the backyard and in the basement, foundation repair and improvements to the foundation in the area where the addition tied in, and digging out around the foundation in certain areas to apply waterproofing and a foundation drainage system. He was extremely knowledgeable, very professional and responsive, worked very hard, and completed the job within the timeframe proposed. He also brought in a subcontractor for one task and coordinated that work for us. We have had two significant rain events (4 inches and 5 inches) since the work was completed and no more water in the basement!
    - Ashley F.
  • Everything went well and all work was completed except the wall by our driveway. They worked from June 2016 until September 2016, but they have never finished our wall. Cody asked for my husband to finish paying him and my husband did, but Cody never returned to finish the wall. He set many dates with my husband over the next year to come finish, but never showed up. My husband still has all the these text messages from Cody, promising to show up to finish on certain dates.After a year, my husband who was getting very frustrated told Cody that if he did't come finish the work that we would give him a bad rating on Angie's list. Cody responded very angrily that he was never coming back and that we hadn't paid him for that work. Unfortunately , we did and we paid before he finished thinking that he was trustworthy. Our mistake!
    - Phyllis C.
  • They did a beautiful job on our steps and walkway, and retaining wall. All the work done was done well. Unfortunately, after 13 months, they have never returned to finish the work. The last time we saw Cody Blacksmith was September 2015 when he asked to be paid the final payment. My husband paid even though the work was not finished because he trusted Cody. However, no one has ever returned to do the stonework at the end of the retaining wall. There are stones (see photos) still sitting on the wall, placed there by Cody himself for our approval. since April 2016, my husband has repeatedly called and texted Cody about finishing the dork. Cody has repeatedly given us dates when someone will return to finish the work, but no one ever has. Most recently my husband contacted him,and told him that if he did not finish the work that we would take dome action. Cody responded that we had not paid for that work yo be finished! That was news to us! If that is true, why did he time and time again give us dates that someone round come finish the work? One of his workers, the man who built thevstonevsteps and walkway, did come over one day this summer to do some repairs on the walkway. He apologized for Cody's negligence and said he himself had tried to get Cody to come finish the work on our wall. He said he didn't understand why Cody wouldn't do it. We understand that we should not take business personally, but we are hurt that we have been treated in such a fashion. that
    - Phyllis C.
  • He was excellent. He told me the job would take around 1 week to do which he was on point with that. He also emailed me everyday as to the progess of the job. He came back to check the drain system and followed up to make sure the drains were doing what they were suppose to do.  He is very professional, nice, respectful, and a great person to work with. His follow up is very excellent. I would recommend him to anybody.
    - Stephen C.
  • REceived a call that Sunday afternoon from one of the Moore brothers to set up the appointment - he asked why I had

     bought the deal. I explained that my husband is disabled and unable to go under our house and it has not been inspected for several years and I felt that we had a leak somewhere under there. Told him it was a double wide on a block foundation so it was easy access. He made the appt for Tuesday 4/8/14.  He and his brother came out and met with my husband - he was told that the Moore Brothers did not get any of the $49, it went to Angie's list for the possiblity of gaining more business. They proceeded to go under the house.  They found a broken and leaking valve going to our hot water heater.  They filled out a form with all that was seen under the house.  They told my husband that they would be happy to fix the broken valve the next day and the cost would be $95.00. I do not know if that was OVER the $200.00 credit that we were suppose to also have in this deal.  No mention of that was ever made. They came back the next day as promised and replaced the valve. Everything was fine and my husband seemed plezse with their professionalism
    The next morning when I got out of the shower I heard a horrible nosie coming from the area where the water heater was.  A line had come apart at the water heater. The water had been spraying full force for 10-25 minutes without being noticed. The closet and adjoining bedroom was flooded with 3 inches of water by the time I could get to the pipe and shut it off.  My husband and I were drenched to the bone - this was at 7:15AM  on 4/10/14. I called the first plumber that had a 24 hour service and got them headed our way. My husband called Moore Home Services in a panic and told them the whole house was floooded and they said they would be right there. They did come by and offered to repay the money but after talking to the plumbers we found out that it had nothing to do with the valve they had replaced it was due to the whole water heater system not being installed properly when the home was first set up back in 1998.
    We have subsequently called to see if they would come and do more work for us but they called and said that they would contact us but we have not heard back from them.  It was a terrible turn of events so I really don't blame them for not calling back to make us permanent clients.
    - Valree A.
  • Highly recommend gibson grading.  knowledgable in every aspect of work.  higher then other contractors but well worth it.
    walked thru every  phase of grading.  clean up went smooth.  very neat in their work.  
    if anyone has standing water in their yard.....get in touch with gibson grading
    - nanci p.
  • They arrived on time, were very pleasant, and gave me some options.  Though I did not use their service, I did followup on some suggestions made and was very happy.  In the long run, it saved me money as I did not need the full services they offered.  I would definitely call them again.
    - Cathy S.
  • Excellent job. The job went quicker than expected, and the team took care to avoid damaging any plants. They also took care to make sure that their work did not change the appearance of the posts, which was a concern (of mine). Ron charged less than the estimate because it went so well.
    - ROBERT F.
  • They were very responsive.  They told me a service call would be $85, but if I had the work done, there would not be a charge for the service call.
    - Ronald W.
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Foundation & Basement Contractors in Horse Shoe

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