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Home Security System reviews in Hickory

  • F
    We had a call for a security system from GE. When the man called. He said he was from General Electric. When they came to install the system we saw nothing about General Electric. I asked and he said he was not with GE but Alliance Security. This was supposed to be a 1 hour installation. He was here from 8am to 2:30pm when I made him leave. Turns out this was his 1st installation and he was on the phone over and over again because he didn't know what he was doing when it came to programming the monitor or filling out simple paperwork. I asked if he put any sensors on the 6 ground windows. He said yes. I checked and he did not. The next day I made contact and they said that they do not put sensors on high windows. I asked what made them think they were high windows as they were ground windows. She was argumentative and acted like she knew what she was talking about and I didn't so I ended the call. I marked out the paperwork and stated that I do not accept his work and that they needed to come back to correct the issues. He called his boss and they said he could not leave until he had the system back. I told him no, I was not leaving with him in my home. I called the very next day and asked them to take it out. Then they called me back the day after that. They said that they would send someone to take it out. It has been over a week and it is still installed, but not active.
    - Kay M.
  • B
    I had purchased a big deal for $99 for a home security system with lighting control, and the service was fine. We have had it for 6 months. The best thing was that it was very simple. It is an online type of a company, they don't have a local service person that comes out, and you pretty much do it yourself, but they were very good to explain everything, and activated it. It was very simple and very clear. They have numbers you can call. For activation there are numbers that you can call, and it is very simple to use. Overall the system is working very well. I would tell people to check them out, they met or needs and that was good. The price was not ultra cheap, but it was good.
    - Ronald K.
  • F
    Vector Security Raleigh
    Put in the services, sounded good, but found out that at nearly $40 a month I was paying for the equipment as well as monitoring service.  Not told about the hidden language in the contract that indicated that if you don't cancel within the 1 month prior to the contract's anniversary date, that they can automatically add another year to contract.  It is a deadly cost.  In 3 years you have bought the "free" equipment.  They even are willing to reduce the monthly charge by $10, you go for another 2 years after anniversary date.  You can get good monitoring service for $15 a month.  The salesman and sales office are out of business in our area.  The customer service people are rude and less than willing to be helpful.  Stay away from these folks, is my opinion.
    - paul c.
  • A
    We've had a good experience with the company themselves. The company is excellent but when the technician came out to do the installation I don't think he understood what I actually meant and wanted for my downstairs motion sensor. We'll have that fixed shortly soon.
    - Loran G.
  • A
    Vector Security Raleigh
    I called for service at the request of our phone and internet service provider.  There wasn't enough bandwidth for both the high speed internet and the alarm.  Eric from Vector replaced the old line that serviced both with a direct line so this would no longer be an issue.  He even stayed about 2 hours later than his normal working hours just so he could finish the job and provide me with a sense of security that night.  Before he left he cleaned up after himself, checked all of our alarm setting, left me with a few suggestions on settings, preformed an alarm test, and let me speak with alarm central over the 2-way speaker just in case.  Thanks Eric for a job well done!
    - KELLY G.
  • A
    - PAUL T.
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Home Security Companies in Hickory

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