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Septic Tank Cleaning reviews in Hendersonville

  • D
    All About Plumbing & Septic
    The technician arrived promptly on the same day that I called to determine why the system alarm was flashing. Since the tank was full he scheduled a truck for the next day, a Sunday. He quoted me a price of $275 plus $75 since it was on a weekend. When the truck arrived the next day the price jumped to $650 because there were two tanks plus heavy solids. This caveat had NOT been explained by the technician the day before. He did accept the Angie's List discount of $20, bringing it down to $630. The technician said that he was unable to remove the filter in order to clean it because it was partially blocked by the rim. However, when the pump was replaced a few days later by another provider (see below) the workmen were able to lean the piping forward slightly and remove it without a problem. As for the alarm, I was told that the pump had burned out and that the contacts were burned, which could possibly have damaged the control panel. The pump had only been in service for 5 1/2 years, which seemed to be a very short period. Since both the pump and the panel would have to be ordered, shipped and delivered, which would require approximately 5 days, he recommended replacing both since I would have very limited time before the tanks would refill without an operating pump. He stated that the replacements were required by the Henderson County Dept. of Public Health to be exactly the same make and model as on the original approved plan, which was dated in 2006. Any substitutions would have to be approved in advance by the Public Health Dept. and that would probably take more time than I would have before the tanks refilled. I was provided a quote of $2,350 for the pump and another $1,200 for the control panel, making the total about $3,550, plus tax of about $250 or roughly $3,800 total. That seemed like a staggering amount that I refused to accept. I then researched on line and learned that the pump manufacturer was no longer in business, but I quickly found and learned the prices and availability of suitable replacements. I then met with the supervisor of the Henderson County Public Health Dept. who said that replacement units were considered as maintenance that did not require their approval. He suggested that I consult the professional engineer who had designed the original installation plan. I did so and he quickly found a replacement pump that was installed and the existing control panel was tested in only one hour versus the estimated 3 to 4 hours by All About Plumbing. The final cost was $1,000. I then filed a complaint with a detailed time line to the owner of All About Plumbing. He promptly wrote a very nice apology with the explanation that the Public Health Dept. had recently changed their policy without notifying them until that morning when he called them to confirm what I had stated in my detailed report. That is certainly plausible, but I feel that it is the contractor's responsibility to be properly informed of such regulatory policies and to be more transparent in their pricing, especially one that was so highly rated on Angie's List, which is why I had contacted them first. The red flag raised by their exorbitant quote, caused me to do my own homework that paid off with a savings of $2,800. I've taken the time to write this review in order to share with others who rely on Angie's List as I did. I also read reviews whenever I search for a service provider and this is the type of info that I would like to have found.
    - Robert C.
  • A
    Simpson Septic Tank SVC
    The crew arrived a bit late, but were done very quickly. My husband had uncovered both entrances to the tank so all they had to do was pump the tank and replace the covers. I was very impressed with the professionalism and helpfulness of the crew. I have been on septic in many houses since 1986 and the gentleman that arrived schooled me in several areas that will help keep my septic running smoothly for a long time. I was not aware that the filter should be cleaned every year, or that I shouldn't use bleach in large quantities. He also advised on how to inexpensively add bacteria to the tank without using expensive products like "Rid-X." I had originally called someone else to do the job who did not show and then I called Simpson's. I[m so glad I eventually used them. Professional, helpful, and their rate was better as well. Thanks, Simpson, for doing a great job!
    - PATRICIA A.
  • F
    Carolina Septic Solutions
    I called and made an appointment with Jose (the owner) because he had originally taken care of our system when we moved in a few years ago. He was very nice over the phone and we agreed on a date and time. He was due on 2/19/19 at 8:30 AM. When he hadn't arrived by after 9:00 AM, I called his mobile number thinking that he must be running late. No answer. I then called the office number and he answered. He told me that he didn't have any appointment scheduled. Very unprofessional.
    - PATRICIA A.
  • A
    Faith Mountain Plumbing Services Inc.
    The owner came out and did and inspection on a wel system of a house for me before I bought because I was nervous about being on a well for the first time. He told me what I should do and offered his services free of charge. (Free estimate). He also, informed that they recently started doing septic repairs and new septic installs. Would highly recommend. Thank you Adam!
    - Hannah N.
  • F
    Austin Construction and Grading Company
    Contractor did not honor warranty and was negligent in installation. Still under investigation by the NC State Licensing Board for Contractors (as of 7-5-18). Phone records, emails, Facebook records (posts, reviews, messaging) show attempts to contact months before before warranty expired on 10-26-17 (date system became operational). Have been without a fully functioning system since 5-29-18 -- the system failed only 18 months after install! Such arrogance!
    - Kyle G.
  • A
    All About Plumbing & Septic
    Couldn't have had a better experience. Lightning had destroyed the septic pump control box; two days later (right before guests were due to arrive), the floats in the septic holding tank failed. Richard promptly fixed both and within the estimates. His third visit was to repair the hot water recirculating pump which he fixed by resetting a GFI switch that was unknown to me. Everybody from Tammy, Alex and Brandon were extremely courteous and helpful. Richard is the ultimate professional. It was a pleasure working with All About Plumbing, and all future plumbing needs will be directed to them.
    - Debbie M.
  • A
    Mike's Septic Tank Service Inc
    I originally called; went to voice mail but did not leave a message.  They ended up calling me to see if they could help.  They came the next morning.  They called and notified me that they were running a little late and would be here shortly.  Appreciated the phone call. Did excellent job. Cleaned everything and even checked my pump to make sure it was working properly.  All my questions were answered.  I will definitely use again.
    - Dorothy R.
  • A
    All About Plumbing & Septic
    Tim Drennen arrived on time, quickly uncovered the tank and started the cleanout. He was friendly and very professional, getting the work done in a short period of time. Fortunately, there were no roots in the tank so we don't have to cut down the tree. We are very pleased with All About Plumbing and have used them for all our plumbing needs and will call them for any future needs.
    - Elizabeth L.
  • A
    All About Plumbing & Septic
    Received a call from Russell within hours of our request. My wife worked with Tim during the project work. Tim worked with the city to obtain permits for the work required and kept us informed throughout the process. Quotes were provided, and work was completed ahead of schedule. Very pleased with the work, the communications with the city inspectors, and the completed project. Would definitely recommend All About Plumbing to anyone needing plumbing and septic work. I was very impressed with how the team communicated expectations. It reduced a lot of stress and anxiety having all of the information provided during that initial visit. Thank you!
    - Richard L.
  • A
    All About Plumbing & Septic
    It took a fair bit of digging before we found the tank. On digging down to it, it was discovered that the outlet hatch was directly beneath a huge azalea bush. To my wife's great pleasure, the tech was able to dig up the azalea, unharmed, so it could be transplanted. Once into the tank, the san tee was found to be damaged, and was repaired on the spot. All told, 2-1/2 hours work, and everything's perfect. We could not be more pleased with the work, the timeliness, and the price.
    - Alfred L.
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Septic Tank Services in Hendersonville

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