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Internet Provider reviews in Hendersonville

Real People ~ Real Reviews ~ Real Results

  • techs did not show up and I received no phone call. After 70 minute wait on hold I was told that there was a problem somewhere outside the house and that's why the tech did not show. Told them a call would've been nice so I didn't have to wait for hours with no results. Could not fit me into their schedule for another 10 days. I asked to speak to a supervisor and was told one would contact me shortly. I guess their idea of shortly and mine are not the same… Two days later I received a call. I asked if he was the supervisor he was to call me two days ago he rather currently said yes. And then he disconnected us… I have not heard from them since and I have canceled my request to use them for Internet services
    - debbie a.
  • Sometimes our service is choppy, we only use Morris for our internet. When there is a disruption in the line, we call and it takes them 1-3 days to respond, which is annoying. You never know how long you will be without service! I would like the same day (given the fact that most of our outages seem to occur in the morning). I understand they are extremely busy though.

    Once the technician comes out, they are usually very helpful and courteous.

    - Brenda M.
  • I have been a DirecTV customer for a number of years, and I am very pleased with my DirecTV subscription. Even though I now have a Streaming Player, with which I am able to stream movies over the Internet from Netflix (other services include Amazon Instant Video; HBO Go; Hulu Plus; MLS; MGo Movies & TV; PBS; Pandora; and Redbox Instant by Verizon), I have not changed my DirecTV subscription because most of the DirecTV programs are not available through streaming via a Streaming Player. Note, however, that DirecTV does offer optional streaming services under its "Extras" in the Menu, including Pandora and YouTube.  On the DirecTV website (, the following language is found: "Please note that our business name is 'DirecTV' -- not 'Direct TV' or 'DirectTV.' Businesses that use the terms 'Direct TV' or 'DirectTV' may not be authorized DIRECTV dealers."  DirecTV has been ranked #1 in customer satisfaction compared to the largest national cable and satellite providers. I understand that the bundle price is based on ZIP code. I also understand that the savings amount that you might realize will be lower with certain providers that you bundle the DirecTV service with. For more information, see
    - August B.
  • The phone representative was not particularly knowledgeable and I did not find the pricing competitive. Unfortunately, I have no other provider options in my area. The reps that came to the house were professional, efficient and knowledgeable. I was set up and ready to go in under a half hour.
    - Ashley P.
  • Already had cable for TV and then purchased internet service. Rarely had any problems with TV performance over the past 6 years. But when connected to the internet my TV and computer performance degrades (new TV). 4 technicians were unable to totally resolve the problem. After doing research on the internet I discovered that I probably need to purchase a faster download speed and should not watch the digital channels as I do not have a box for digital service. Although even tuned to an analog channel will still result in poorer performance. I do not use my computer frequently but when I do I have to turn my TV off. I also have degraded computer performance after 5:00 p.m. probably due to many more users on the system. I do not know if more download speed will solve these problems but the cost is too high for my fixed income to find out.

    - Kyle G.
  • They have good packages that met my needs and also conformed to the requirements in my community which forbids outside wires and satellite dishes. The technician who installed was on time and did a good job. The phone support is excellent and the customer service staff is efficient and very friendly.
    - Patricia R.
  • Great company to do service with. Both the installer and office workers were very accommodating and friendly. I no longer watch television so I do not have cable anymore but I have never had any issues with my internet, always have great service when using it. Installer was right on time and very helpful while installing everything. Was initially going to use ATand T, but was not as happy with their service and staff friendliness.
    - Susan S.
  • It went well. They were scheduled to come out between 1-5pm and they showed up around 1:30pm I had Internet by 2pm
    - Lucy R.
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    - Connie H.
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    - Connie H.
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Internet Service Providers in Hendersonville

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