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a brick chimney on the side of a blue house with two windows

Masonry reviews in Gastonia

  • F
    Simmons Masonry Services LLC
    Very poorly. 1. Promises not kept, just did not show up as promised, no call. When finally did send crew, they were for the most part inexperienced and even asked to borrow our tools. Unsupervised by owner 2. Work not done as requested. We walked Henry to our neighbors to see their walkway. He agreed to lay that pattern. Instead unsupervised workers were sent and they did as they pleased, a very straight boring walk which we had to rip up ourselves We had stipulated dry lay to promote drainage, but they put down a concrete base, which we also had to remove. 3. We ended the work and forfeited the down payment. We will have to live with the shoddy work that was done on steps and hearth. 4. Do not believe any excuses he may have in answer to this post. He does not tell the truth.
    - Gerald K.
  • A
    Owenby Masonry
    They were very professional.  They were on time for estimate and were there to perform services when they said they would be.  They did an excellent job.  They went out of their way to make sure everything was to my satisfaction.  You can't ask for more.  I will use them any time I have need masonry repairs.
    - Pamela M B.
  • F
    Americas Choice Contractors
    Once the work began, Rick & his crew did adequate work & showed up most days at 7 AM. There were several days that they were late without a phone call & 1 day that they did not show up without a phone call. Issues with their work were corrected immediately upon speaking to Rick. In fact we were so happy with Rick that we decided to have hardwood floors installed by him.
    Issues with this project were with Chuck?s office manager who continued to request payment early so that they could ?make payroll?. She also submitted bills to us for materials required for the completion of the job. When questioned for documentation of the purchases that were  covered in the contract, she provided numerous cash register receipts from Lowe?s. When questioned further she provided a verbal explanation of purchases that were again covered in the contract. Chuck was not available due to one of his many illnesses. Once Chuck became available, the matter was resolved to our satisfaction.
    The next and more serious issue with the project was the electrician did not install GFI?s on any of the outlets in the bathrooms a violation of building codes making it impossible for us to sell our house until the violation would be corrected. Even worse this violation exposed my family to possible electrocution. After numerous requests to Rick & Chuck he sent his usual electrician over to correct the violation, he did not perform the original wiring because he was sick.
    At this time we were satisfied with the work performed, that all issues were addressed to our satisfaction, & the fact that Chuck advised us that his office manager was fired.
    When we wanted to have our hall and den painted, ceiling cracks repaired,  fireplace resurfaced and converted to a gas fireplace, we called Chuck to perform the work.
    Rick and his crew completed the painting in a timely fashion, however the cracks repaired reappeared within 2 weeks. After speaking to Chuck numerous times requesting these be repaired as promised, & a complaint to BBB the repairs are started but still not completed as of today.  
    Once the painting was completed the stone mason was supposed to come & resurface the fireplace. After about a month I called Chuck and requested an update, Chuck advised that he was sick and would call him to see if he was well enough to schedule the job.
    The stonemason was supposed to show up at 8 AM on a Monday morning & never showed. Chuck responded to a text asking where he was by stating he is buying materials and would be there by 10 AM. He did finally show up around 1PM and dumped about a ton and a half of stones in my driveway blocking both cars in the garage. Chuck did send his crew over that evening to move the stones, and the mason began work the next day.
    The stonemason had total disregard for my home. He did not bother covering anything & dust went everywhere, when asked why he was not using a drop cloth he responded ?Chuck did not give me any?, he mixed and spilled mortar/cement on the steps leading into the den then covered the spill up with a piece of carpet, required a spotlight so that he could see in the hearth breaking it and not saying a thing about it, just placing it back in the sunroom. The dust from cutting stones inside the house despite the fact that the den leads directly to the outside, was so bad that it required a trip to the ER for my wife, in addition there was concrete mix dust all over my yard killing large patches of grass..
    Since the job was completed I have had several different contractors in to bid on renovating our kitchen . Comments on the work performed by the stone mason range from ?if you did not know how to do that you should have called me? to ?well that is definitely not the way I would have done it?.
    When I complained to Chuck he did send his crew over to clean the den of the mess, however, all my furniture had to be cleaned, at my expense.
    With the fireplace resurfacing complete, it was time for the installation of the gas fireplace. Chuck advised that his sub was sick and his work was backed up, & a date for him to come by which he never showed up for. Chuck rescheduled a day & showed up with the sub?s workers who stated they had no idea how to do the job and that the boss would have to come out that afternoon. Surprisingly enough, he never showed up or called to reschedule, he just showed up at my door at 8 AM the next morning, I refused him access to my house. 
    Since over a month had passed, I decided to perform some research on gas fireplaces since my confidence in Chuck and his sub had declined. I found that the recommendation before installing a gas fireplace into an existing chimney was to have the chimney cleaned before installation. When I questioned Chuck about this he stated that he did not know this & would look for a chimney cleaner.
    While waiting my wife and I decided that we could not trust this sub-contractor whose employees do not know how to run a gas line and a main contractor who did not know that the chimney needed to be cleaned to prevent poisonous fumes from entering the house . Chuck called us numerous times over the next several weeks assuring the job would be safe & completed to our satisfaction, then attempting to convince us to install an electric fire place. Based on the electrical work performed by the original electrician in the bathrooms, we opted to remove the fireplace from the contract since we would never use it for safety reasons. Just a note, the gas logs are still sitting in my fireplace, almost eight months after they were dropped off and removed from their box by the stone mason.
    Over the next several months we attempted to get Chuck to schedule his crew (he stated that Albert was better at mudding than Rick) without result. This prompted me to file a complaint with the BBB, which got Chuck?s attention & resulted in meeting with him in September 2014. At the meeting he signed an agreement to install replacement windows in the sun room, repair the faulty work on the ceilings and install a screen door on our front door. He did return to measure the windows, then had to return to remeasure because he lost the measurements.
    On November 9, 2014, we returned from a trip to Florida and texted Chuck for an update. He responded that he would come by on Wednesday the 11th to explain how he was going to do the windows and that the ceiling repair would be completed then. He did show but his crew did not. 
    Chuck claims to have left me several messages from then to January, and there was 1 voice mail that floated around cyberspace for several days before it popped up on my phone, & I immediately texted him. If indeed Chuck did leave messages on my cell or home phone that were not responded to why did he not call the second number that he has.
    When I responded to this message we set an appointment for his folks to come by and complete the work as promised in September to close the BBB complaint out. He cancelled this meeting due to snow,  the only time he has ever had the courtesy to let me know he was not showing up for an appointment. 
    The meeting was scheduled for January 26 for the late morning. Once again he never showed up, once again not having the courtesy to call and cancel, when texted at 6 PM he responded that he was sick again. He offered to come the next day but we had plans for the next 2 days that we were hesitant to cancel due to his history of not showing  for appointments. We did schedule a meeting for January 30 that he actually showed up for. We discussed the windows in the sunroom which he promised to return on Monday February 1 with the contract, and that Rick would be here February 4 to repair the ceilings. When reminded that he stated that Albert was better at mudding than Rick, he stated that Albert would be here on February 4 in the late afternoon or early evening.
    Chuck never showed or called on February 1 nor did Albert on the 4th.
    Having experienced chest pain several times after dealing with Chuck over the last 14 months, I decided to wait and calm down before confronting him about another broken promise. Therefore, I texted him on February 13 to ask what why no one showed up again, & if the promised and paid for work is not completed by March 1 my attorney will pursue this issue. He responded that he has again been sick for the last two weeks and the snow prevented him from getting out. The only problem with this is it did not snow since we met. He promised that Albert would be on our job Monday, & he was. He also came back Tuesday and Wednesday (I actually had hope that America?s Choice would finally be out of my life). WRONG!!!!!!!
    Albert did not show up this morning between 8 and nine. Trying to be patient I waited until 1105 and texted Chuck. He responded that Albert was buying materials to complete the storm door install, that Albert was supposed to have called me. He did ten minutes after texting Chuck. Chuck promised that he would be here by noon. He arrived at 1230!
    On Monday Albert asked if Rick left any paint when he painted the ceiling back in April/May and that it was in the garage. One would think he would have checked, but no he did not. Instead upon arrival today he looked at the numerous cans I have of ceiling paint and said none were what Rick used, that he would have to return tomorrow. He also could not install the storm door that he was picking materials up for this morning because he had to leave at 2:30. Why show up for a job that takes 4 hours when you only have two?
    Albert is scheduled to return this coming Monday to complete the work.    
      

    - thaddeus m.
  • A
    ALL CONCRETE
    Very well. I bid this project to at least 6 contractors, and all came in about the same price. But All Concrete was willing to do just a little bit more to do the job right - things like establishing a tamped gravel base (other contractors didn't want to do that), etc. They worked around my existing sidewalks, fencing, plants, etc, and did no damage. They finished the job on time, and cleaned up very well. I was concerned that the pour took place during some pretty cold weather, but they took proper precautions with getting the right mix to compensate for the temperatures, and now - a year later - the sidewalk still looks great... no flaking or cracking... looks like new.
    - KEN-ANGIE F.
  • A
    Beeler Masonry & Construction
    This job was done as expected.  Mr Beeler responded quickly to my requested.  Sample brick pavers were provided so that a close match to the existing brickwork could be made.  The job was done by two of Mr Beeler's sons who did an excellent job by not only installing the pavers but putting in a slight arch to help water drain off.  I can highly recommend them and would not hesitate to use them again.
    - CHRISTOPHER C.
  • A
    Owenby Masonry
    Some years Owneby built a retaining wall in our back yard and finished it with river rock. To this day people say your the guy with that good looking wall. We called Owenby when the front steps needed replacing. He took weeks searching for bricks to match our brick (powdered finish from 1970). After the old steps were removed (semi circle steps on a bank with no foundation) found the front had bowed out. Front door has not worked properly in years. Drilled rebar in old foundation, poured heavy foundation. Built 3 cinder block walls filled with concrete under new porch. They did an outstanding job for a reasonable price.
    - Richard L.
  • A
    ALL CONCRETE
    They gave me some great advice. Instead of him coming out and fixing it, he said that I can do little things to patch it myself since there was an on-going problem with the particular brick and concrete the builder used.
    - Andrea E.
  • B
    Courtney Masonry and Concrete
     He offered a fair quote and I am considering using him when I pull the trigger on the project. He was very professional and courteous. I rated him a B as I have not seen his work and can't comment on the actual work as of now. 
    - Tim S.
  • A
    Muse Hauling & Grading
    Excellent. They responded to my first phone call quickly, made an appointment to see our property, and provided a quick estimate. The price was competitive with other bids received. Upon signing the contract, work was completed within 48 hours. They called to inform me when they were delayed, and when they were due to arrive and begin work - kept me posted on all activity... excellent communication. Work was completed quickly, and they left no mess behind - even my wife was pleased (which is rare)  :)
    - KEN-ANGIE F.
  • B
    STEELE CREEK INC
    Kam Snider is the person I dealt with. They quoted me probably over $8000 and I felt that it wasn���t a good price. The proprietor was very nice, professional and punctual. I didn���t have any issues with him at all. I felt that the price didn���t match the project. The proprietor will likely refer you to a structural engineer to make a decision about the work. I didn���t like that because I felt that it was not required for a structural engineer to make a decision for a 700 to 800 square feet house. I might consider them for a different project.
    - ERRIN M.
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Masonry Contractors in Gastonia

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