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Eye Care reviews in Franklin

  • C
    Hicks, Dr. Brandy E.
    Dr. Hicks is very thorough, patient, and effective. She is always on time, but never seems to rush through appointments. She is an excellent listener and gives thoughtful, caring responses.
    The front desk staff is a little brusque. but they provide acceptable service.
    Finally, for my only complaint--but it is a major one: the price of the exam is reasonable, but the retail prices for glasses are ridiculous. I replaced my lenses and bought a pair of prescription sunglasses and they charged me over $700. I felt rushed into the decision process and had buyerand quot;s-remorse the next day, but the order was already in progress. I will never purchase glasses here again because I felt cheated and rushed. And, then to make it MUCH worse, there was a problem with my glasses once the new lenses were in. I had to return THREE times and I felt that the staff started treating me like I was the problem, when it actually was a manufacturing problem and I was the one being inconvenienced. I had to leave work each time and I had to be without my glasses (which I need to read and drive) for a few days at the end of the whole ordeal. It was a terrible experience, which I will never repeat.
    Again, Dr. Hicks is wonderful; I am just completely dissatisfied with the glasses/lenses purchasing/fitting experience.
    - Barbara P.
  • B
    Asheville Eye Associates
    My appointment started with bad directions to the office and when I called for better directions, I was transferred to their Asheville office and no one there could give directions. I finally reached the Franklin office and it turned out that despite being told I had an appointment in February, the person who took my appointment put it down in March, so despite taking the morning off work, and driving an hour to the appointment, we weren't seen. They were able to see us that afternoon though. The staff was nice and professional.
    - Colleen C.
  • A
    Gosset, Drs. Daryl
    Very thorough exam. All of the staff was friendly. Very pricey compared to my last exam/glasses and I thought thst was bad And I didn't get anything fancy.
    - Gary R.
  • A
    Gosset, Drs. Daryl
    Everyone in the office was very nice and helpful.
    - Colleen C.
  • A
    Gosset, Drs. Daryl
    - Jean H.
  • A
    Gosset, Drs. Daryl
    I like Dr. Ward because she is very professional and gets to the root of the problem
    - Jean H.
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Eye Doctors in Franklin

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