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Towing reviews in Concord

  • B
    While gardening, my truck got stuck in the mud in the backyard, and I could find no way to get it out.  It was a Sunday afternoon, and the nearest "chain" towing company was located almost 25 miles away.  Bubba was just getting finished with Sunday dinner with his son when I called, and he was headed over to my place less than 2 hours later.  He arrived and winched my truck out of the backyard.  Excellent service from a local company!
    - Kimberly A B.
  • A
    This is the third time I have used DeWaynes Automotive for car repairs and the first time I had to use them for auto inspection and towing. DeWayne is always extremely, prompt and customer oriented. My husband is in the auto industry and we have always been very happy with the charges at DeWaynes. I would recommend him to anyone.
    - Pamela S.
  • F
    Called Tammy, who promptly placed the order and gave a time for arrival. James (tow truck driver) arrived about 30 minutes after estimated time. He failed to use the tow truck's emergency lights, even though this was on the shoulder of a multiple-lane Interstate highway. While the vehicle was being hoisted up the incline of the flatbed trailer, the car promptly rolled off (it was not properly secured) and came inches from passing traffic on the Interstate. Before the car rolled off the truck, Ron from Motorist Assistance Patrol drove up to offer assistance in alerting oncoming traffic. Ron said that the Highway Patrol had been watching this car on the highway camera. Ron told James, the tow truck driver, that the tires should have been secured correctly to the flatbed truck. James, responded curtly that he had been towing for 14 years and didn't need anyone to tell him how to do his job. Ron stayed with the car and driver until it had been properly secured. He stated that he was reporting the incident to the Highway Patrol since the tow truck driver: didn't block wheels, didn't secure the car safely and didn't use emergency lights, causing a potential hazard to other motorists. Ron said that he had the authority to shut the towing company down for this incident. We also contacted Tammy at Matthews Towing to report the incident in detail. She said that she would call the owner and notify him. To this date we have received no apology or call back on this incident. It appears that the towing company frankly didn't care that they put our car and safety in danger and subjected us to a cocky tow truck driver who didn't follow procedure or respect the authority of the Highway Patrol.
    - ALAN C.
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Towing Services in Concord

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