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Universal Windows Direct of Charlotte

Founded 2002 • Angie's List since November 2015

A Rated | 95 Reviews

Description

Universal Windows Direct provides Charlotte residents with exclusive UniShield replacement windows, vinyl siding, entry doors, and other quality home improvement products. All products are professionally installed and backed by industry leading warranties....

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Verified Reviews

A few reviews for this pro…

F

RATED

04/22/2020

They did an absolutely awful job. They messed things up, damaged my house, and tried to hide their mistakes rather than fixing them. Luckily after this job, their corporate came and cleaned house at this branch so hopefully they are better now. The new workers may be perfectly good, but the old ones that worked on my house were quite bad.

DESCRIPTION OF WORK
Install new windows.

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

We are sorry to hear you did not have 100% Customer Satisfaction on your project, that is always what we strive for! We will pass your feedback on to our management team. Thank you! -UWD Customer Service
B

RATED

06/26/2019

3/9/19 – Met with Matt (sales). After determining we had 26 windows and factoring in our request for a new front door, he came up with a cost of $50,232. Then after applying the BOGO offer, the cost came down to a more realistic $25,116. This number was more in line with other quotes we had gotten. I had to smile when Matt said “this offer is only good for today”. It’s a line I’ve not heard in a l...

DESCRIPTION OF WORK
Replace windows and front door

CATEGORY replacement windows,doors

SERVICE PROVIDER RESPONSE

Thank you for your review! Please let us know if we can assist with anything else. Thank you, UWD Customer Service
A

RATED

04/28/2019

It went very well and they were very professional.9700

DESCRIPTION OF WORK
Had all my windows replaced.

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

That is wonderful! Thank you for sharing your feedback with us. Thank you, UWD Customer Service
A

RATED

02/24/2019

my experience with kyle was amazing!!! his presentation was spectacular and i would 10/10 recommend him and his company to anybody :)

DESCRIPTION OF WORK
front door

CATEGORY doors

SERVICE PROVIDER RESPONSE

That's great! Thank you for sharing your experience with us. Please let us know if we can assist with anything else. Thank you, UWD Customer Service
D

RATED

01/23/2019

Vendor mis-measured (twice), wrong pieces delivered, not all pieces delivered (and they missed all of that in their pre-job verification), lost windows, windows all had dust between glass panes, delayed re-ordering the replacements for months, had to chase them down to get them to finish the work - took 7 months to get my new windows in, had to go 4 months with my house in disarray for them to fin...

DESCRIPTION OF WORK
Replaced all of the windows in our house. 34 windows

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

We strive for 100% customer satisfaction and are sorry to hear that yours was not. We appreciate you sharing this feedback and it will be passed along to our management team. Thank you, UWD Customer Service

Services Offered

Replacement Windows, Vinyl Siding, Vinyl Shakes & Scallops, Front Doors, Patio Doors, Sliding Glass Doors. Gutters & Gutter Protection, Attic insulation, Roofing.

Services Not Offered

Glass Repair, Window Frame Repair & Service.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Emergency Service
No
Warranties
Yes